Route 18 Chrysler Jeep Dodge Ram

life saver We broke down on the Jersey Turnpike on our way home to Maryland from NY. Insurance company tow line was useless. Called the nearest Jeep dealership a We broke down on the Jersey Turnpike on our way home to Maryland from NY. Insurance company tow line was useless. Called the nearest Jeep dealership and Richie was more than helpful. Got us off the turnpike step by step and in touch with a tow truck who was just as nice. They diagnosed the problem, luckily had the part in stock, reprogrammed and replaced the part within an hour and a half. The shop was extremely accommodating with our 5 year old daughter and dog. We were 3 hours from home and Richie made it clear from the start that one way or another we were taken care of and not to worry. We were so relieved to have found such an awesome shop in the middle of what could have been a disaster! More

Silver Lining. I've had nothing but trouble with my 2012 Jeep Cherokee. Recall after recall (6 total) and I found myself looking for another Jeep dealership after th I've had nothing but trouble with my 2012 Jeep Cherokee. Recall after recall (6 total) and I found myself looking for another Jeep dealership after the car dealers in Salerno Duane in Summit were more interested in upselling me than handling my repairs. My luck turned for the better when I found Ann Schulz at Route 18 Auto: Jeep Strong. She was patient, understanding, accommodating and pleasant. In my angst, I left my EZ-Pass reader in the loaner vehicle and she was kind enough to grab it for me before the car was given to another customer. She really is the epitome of customer care. Jeep has done a bad job in making the 2012 Jeep Cherokee but they did the right thing in hiring Ann Schulz. She deserves a lot of attention for turning my God-awful experience into something better. More

Service & Parts The employees I had the pleasure of dealing with today were OUTSTANDING. Ryan Jonas, John Holden & Wendy went above and beyond my expectations. I do The employees I had the pleasure of dealing with today were OUTSTANDING. Ryan Jonas, John Holden & Wendy went above and beyond my expectations. I don't usually write reviews but felt these people were really exceptional - nice to write good things about people - GREAT EXPERIENCE - this dealership will be my choice for service from now on. More

Great work, and great job of getting my warranty to cover Richie and Chris did everything they could to get a large amount of work covered under warranty. The work has all held up great so far. The work took Richie and Chris did everything they could to get a large amount of work covered under warranty. The work has all held up great so far. The work took a bit longer than ideal - 3+ weeks to get me back on the road, which is the only reason this is 4 and not 5 stars. I'll chalk that up to needing a bunch of time to work with the warranty department to cover the costs, but even so 3 weeks without my primary vehicle was a minor inconvenience. More

Excellent Service Experience. I had an excellent service experience today. I brought my car in for an oil changeand asked Rich to give me an estimate to replace my windsheild. Th I had an excellent service experience today. I brought my car in for an oil changeand asked Rich to give me an estimate to replace my windsheild. The price was better than what i was qouted from SafeLite. Rich arrsnged for a ride home and had me picked up in plenty of time to make my evening appointment. Nice job!!! More

Oil change and check up Route 18 Jeep Auto gives the best service I had my oil change done today was even able to make my appointment last minute and they call me David and h Route 18 Jeep Auto gives the best service I had my oil change done today was even able to make my appointment last minute and they call me David and had it done within 2 hours Ryan Jonas the service advisor and Rich are the best! Ryan has always helped me before even been able to get me a loaner vehicle when the service needed to be done to my car best service by him will always go back More

Overall good experiences Leased 2 Jeeps from them past 2 yrs. Our first Jeep Wrangler we dealt with Jeremy in 2014, nice service, friendly and helpful. Leased a Jeep Compass Leased 2 Jeeps from them past 2 yrs. Our first Jeep Wrangler we dealt with Jeremy in 2014, nice service, friendly and helpful. Leased a Jeep Compass in 2016 dealt with Bryt, she was nice, friendly and helpful as well. We have taken both vehicles for oil changes, normally it would take a little over an hour. Now with Express service the last oil change took about 45 mins (Oct 2016). Waiting area is great, with free wifi, a nice coffee machine with all types of choices for coffee, cappuccino etc. Fresh, tasty pastries and bagels. So far so good with this dealership. I haven't had any non-routine things happen yet, besides one small knob not working. More

Route 18 Chrysler Jeep Dodge Ram Got It Done!! Called with a leaking radiator. Ann Schulz got me in quick and did everything she could to make sure I got in for service before I broke down on the s Called with a leaking radiator. Ann Schulz got me in quick and did everything she could to make sure I got in for service before I broke down on the side of the road. So thankful! She was wonderful to work with. Really cared about my service request and gave it her full attention. Once I arrived Rich Warren checked me in and was extremely helpful and got my vehicle in for service. If you need your Chrysler Jeep Dodge Ram serviced I would only recommend RT 18 for best service they got me in and got it done!!! More