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Route 18 Chrysler Jeep Dodge Ram
East Brunswick, NJ
1,630 Reviews
Route 18 Auto, aka Route 18 Chrysler Jeep Dodge Ram always maintains competitive new and pre-owned inventories of Chrysler, Dodge and Jeep vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our Route 18 Auto dealership today at 400 Route 18 to see for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,630 reviews
August 16, 2016
Terrible dealership This is the worst dealership in NJ. I have bought two cars from them. The first when the where Mcdonaugh Dodge then my current vehicle from Route 18. This is the worst dealership in NJ. I have bought two cars from them. The first when the where Mcdonaugh Dodge then my current vehicle from Route 18. So I get my 2nd car and my salesman says oh by the way you get a free car wash with every service. They still haven't washed my car. None the less their service advisors are terrible and rude, every time I have called to have an oil change done it's a 2 week wait, so I go somewhere else. So I get my car serviced today and on the report it says I operate my key fob improperly, cause it's so hard. I will never buy another car from this dealership and do not recommend this dealership to anyone. The only bright spot for this dealership is Glen Hedges, I wish he would go to another dealership. More
by Caliber83
August 10, 2016
My experience was horrible at Route 18 due to the service d Unfriendly service department the car I bought has nothing but problems no issues with the sales department just want them to fix my car thanks . Unfriendly service department the car I bought has nothing but problems no issues with the sales department just want them to fix my car thanks . More
by Lemon Challenger
Employees Worked With
Don't want to mention
August 04, 2016
DO NOT WASTE YOUR TIME !!!! I have never had such a bad experience with a dealership. Communication with these guys is the least efficient and least pleasant task on the planet e I have never had such a bad experience with a dealership. Communication with these guys is the least efficient and least pleasant task on the planet earth... During last 4 days, Darius and Gerardo have provided me with the least respect and attention possible. Since I was calling from a long distance, these people could NOT believe that I wanted to buy a car from their dealership. I swear to God, during last four days, I have called and emailed these two guys more than 30 times, just because they have a car that I have been looking for for a LONG time! Due to the distance, I asked them to send me the followings: (1) In the pictures, I see a small scratched/damaged part on the body behind the front wheel of the passenger side. It's on the lower part of the body. Please send me a picture of that. (2) Please take pictures of tire treads. (3) Please take a picture of side bolsters of the driver seat. (4) Please open the hood and take two pictures (from top) of the edges of the front bumpers. (5) Please walk around the car and and if you see any scratch/damage on the body or bumpers let me know. Gerardo simply did not reply and Darius replied that these are "quite comprehensive" and I need walk out of the office to find these information. Yes he should move and that's a "quite comprehensive" thing!!! Btw, after two days, he promised to send me the information today. But guess what, he didn't again. Enough is enough... These people definitely do NOT deserve my business. I hope their manager reads this because his dealership lost a super easy and sweet deal just because of the ignorance of these two guys... More
by behzad
Employees Worked With
Gerardo Giordano, Darius Harden
July 25, 2016
Disappointed I work in East Brunswick so I rely on Rt 18 Jeep to service my 2006 Grand Cherokee Limited 5.7 Liter Hemi Engine. Today I dropped it off for an oil c I work in East Brunswick so I rely on Rt 18 Jeep to service my 2006 Grand Cherokee Limited 5.7 Liter Hemi Engine. Today I dropped it off for an oil change. I was very rushed and did not check my repair records before I left the vehicle. Service called me and recommended three additional services - I trusted them to review the records accurately and agreed to the service. When I got home and checked my records - two of the services were required - the third - was not. Additionally when I took the vehicle off of the lot the service indicators for the tires and the oil change had not been reset. The air pressure in the tires had not been checked either. Service took care of the oversights promptly upon my immediate return however I must call my guy and let him know he really let me down this time by replacing 16 spark plugs that had just been replaced at his dealership 11,000 miles ago. More
by TA
Employees Worked With
Prefer not to name employee because I want to give him the opportunity to fix his mistake.
June 15, 2016
Dishonest. Stay away! This dealership sold me a car having represented that there was no issue with the front brakes, because I was specifically concerned that there might This dealership sold me a car having represented that there was no issue with the front brakes, because I was specifically concerned that there might be after hearing a noise while test driving it. They had their service department inspect it, and told me that there was no problem at all. The noise went away for a short time, but continued after I bought the car. I asked them to have another look at it, which they did, and said there was, yet again, no problem. Months later, I found out through my own mechanic that the front rotors were in horrible condition, and that's what was causing the noise. I asked my mechanic if it was possible that the service department just missed it somehow when they were inspecting, and he said "No way! I'm sorry but they're either incompetent, or they lied to you." I've been using this mechanic for years, and he has proven a very honest and astute mechanic. I tried to rectify the situation with the managers of the dealership, but they dusted me off their shoulders. I will never be back to this dealership, and I will tell everyone I know as long as I live that they are crooks. Sad, because the salesperson, Keith, was quite nice, and I know this wasn't his fault. I hope he finds a new job where the dealership has some semblance of integrity. Snakes in the grass. STAY AWAY! More
by archen4
Employees Worked With
Keith Dickinson, Jason (Manager)
June 13, 2016
Service Department is great thanks for service They help you out and if the car has and other issues they will address it with no problem. I have been to other dealers and rt 18 beats them out 100 They help you out and if the car has and other issues they will address it with no problem. I have been to other dealers and rt 18 beats them out 100 to 1. More
by john
Employees Worked With
June 08, 2016
Ann Schulz. fantastic customer rep! I had major issue with my vehicle, and Anne Schulz , my customer rep, worked tirelessly me throughout the process to get my vehicle repaired and back I had major issue with my vehicle, and Anne Schulz , my customer rep, worked tirelessly me throughout the process to get my vehicle repaired and back on the road. To say she went the extra mile would be an understatement. i have done business with RT 18 Chrysler for many years, and have no reason to even think of going elsewhere Thanks Ann for all your help Mike More
by Mike F
Employees Worked With
Ann Schulz
June 01, 2016
Jeep Wranngler Servicing I had a great experience with this dealership. I called in and said I had a problem with my Jeep and they immediately scheduled an appointment for me. I had a great experience with this dealership. I called in and said I had a problem with my Jeep and they immediately scheduled an appointment for me. Sean Boyle provided us with great service, was helpful, and was overall extremely nice. The Freehold Chrysler Jeep dealership which I previously used sucks in comparison with this dealership. Would 100% recommend to take your car here; you will not be disappointed. More
by supered456
Employees Worked With
Sean Boyle
May 26, 2016
Top292 I made my appointment early in the week. When I arrived I was taken on time. I had asked Rich, the service advisor to come out to check something that I made my appointment early in the week. When I arrived I was taken on time. I had asked Rich, the service advisor to come out to check something that I had a problem with and he was most agreeable and came to review my problem. The work was done quickly and effectiently. I would recommend Route 18 Chrysler. More
by Top292
Employees Worked With
Rich Warren
May 23, 2016
Attention to details Outstanding dealership! My sales associate Glenn Hedges was very knowledgable and easy to talk too. He went out of his way to help us find a Van that Outstanding dealership! My sales associate Glenn Hedges was very knowledgable and easy to talk too. He went out of his way to help us find a Van that was right for our family. You can really tell when someone loves their job. More
by Cverdi
Employees Worked With
Other Employees :
The finance manager was thorough, Mark Inshassi
