Route 18 Chrysler Jeep Dodge Ram

I would recommend this dealership to anyone. Let me say that this place is great for the first time/novice car buyer. Our search was to find a second vehicle for myself to take to college. My mom and I hav that this place is great for the first time/novice car buyer. Our search was to find a second vehicle for myself to take to college. My mom and I have a very vague sense of buying cars - especially used ones because our current car was bought new. I did my research online to find a dealership with outstanding reviews. I had read many horror testimonials from other places and this place had none. When we first arrived we were quickly helped out by a sales representative, Dawn. She was fantastic. Dawn showed us the vehicle we looked at online first, a used 2010 Hyundai Accent GS. We went on a test drive but I decided it wasn't the car for me. She asked us about our price range and other details such as mileage etc. Throughout the whole browsing process she didn't pressure us or steer us in a different direction - she stayed friendly, relaxed, and professional the whole time. It came to the conclusion that I was very interested in a 2007 Honda Civic EX. As the process advanced into the next step, we were hesitant that the friendliness would disappear and become more rigid. To our surprise we were met with the same friendliness and even more generosity. The price we paid for the vehicle was outstanding. We gave Dawn our maximum budget and in the end we got the car including taxes/other fees at what we wanted to pay. The only extra fee we decided to include was a service warranty package but it didn't kill our budget. We ended up saving about $3,000 on an already good price. What made this dealership fantastic was the extra mile everyone went to for us. For example: I inquired about an additional key because it didn't come with a 2nd one. The financial director, David Zarillo, offered to pay for a 2nd key. Another example: With the Hyundai, there was no radio included, but Dawn spoke with a colleague and told us we could get a discount from Best Buy because of other connections. The sincerity of this dealership is the best we've been to. We would definitely come back again. If you're looking for people who genuinely want to help you out, this place is where to go. More

The service department at this dealership was fantastic as usual. I went in for a problem that occured on Saturday(bad noise) and disappeared today. They searched and found nothing wrong at this time.I hav as usual. I went in for a problem that occured on Saturday(bad noise) and disappeared today. They searched and found nothing wrong at this time.I have to bring it back if it happens again but it might have been caused by the extreme heat. They were friendly and thorough. More

My car has been neglected because all of the Chrysler Dealerships being closed in this area. I was so happy to see this one open (not so happy about all the work needed) but it was long overdue. Everyone Dealerships being closed in this area. I was so happy to see this one open (not so happy about all the work needed) but it was long overdue. Everyone I dealt with was extremely nice and professional. I will definately go back. More

Bruce Schwartz was very helpful right away when I walked into the show room. My intention was to ask about a flyer I received in the mail but ended up trading in my old car for a new car. Thanks to Bruce I into the show room. My intention was to ask about a flyer I received in the mail but ended up trading in my old car for a new car. Thanks to Bruce I don't have to worry about putting in the funds to do all the repairs on my old car. More

Have been going to Richie for years. He always goes above and beyond. My wife and I both bring our cars to him. They are the best. above and beyond. My wife and I both bring our cars to him. They are the best. More

I broke down while out of state (GA). They had my truck back on the road 5 hours after I walked in the door. Service management and staff very professional. back on the road 5 hours after I walked in the door. Service management and staff very professional. More

I had my 2009 Grand Caravan in for an oil change a few months ago & inquired about having a recall/ service bulletin for the front brakes & bearings taken care of. At the time, the parts required were bac months ago & inquired about having a recall/ service bulletin for the front brakes & bearings taken care of. At the time, the parts required were backordered due to the high demand & not available from Chrysler (not the dealerships fault. I had the minivan in for an oil change last week & asked again about this. The parts were on backorder again, but Rich Warren (service advisor) & the service manager (who's name escapes me at the moment) assured me that they would take care of it as soon as the parts became available. While doing the oil change, the had the mechanic (service tech) Rich Steele pull all 4 wheels & do a complete brake inspection. I would also comment that Rich Steele is a TOP NOTCH mechanic who knows his trade & takes pride in his work! I say this as a "car guy" who is well versed in maintaining my small fleet of work-trucks & has done about every mechanical job except front end allignments. I also say this because of a conversation I overheard between him & another customer at the dealership a while back. The guy knows his stuff! While doing the brake inspection, they brought me out to show be a small bit of warping the rear brake rotors had developed. They offered to do the rear brakes then, but I didn't have the time & said I would bring the minivan back the next week when the parts for the front brakes were expected to be in. I dropped the minivan off on Friday morning before the dealership was opened. I knew that the backordered parts for the front brakes had not come in & left a note in an envelope with the key in the key drop. In my note I explained that my daughter was returning from an 8 month deployment to the pacific & middle east to the Naval Port in San Diego, where she is stationed & would be flying back to NJ in a week an a half. I asked that if there was any way to expedite getting the backodered parts for the front brakes in the next week so I could get the van back to them & have the brakes done before my daughter came back. I called Rich Warren around 10 AM to let him know I wouldn't be able to get there to pick up the van until about 5PM & to make sure that wasn't going to be too late on a Friday. I did not expect any answers on the front brakes yet & didn't intend to ask until I picked up the minivan. When I talked to Rich on the phone, he told me (out of the blue) "oh....about the front brakes....I will get the parts here & have all 4 brakes done by day's end. When I got to the dealership that evening, everything was done & the brakes are working 100% as they should be. I told Rich how much I appreciated everyone involved going the exta mile & getting things done. Thanks again to the whole team at Rt 18 Chrysler Jeep Dodge! You are TOP NOTCH in my book! Dave Mc. More

Service team is always courteous and gets the job done within timeline prescribed. They do a good job on confirming recommended service and not pushing repairs that aren't needed. within timeline prescribed. They do a good job on confirming recommended service and not pushing repairs that aren't needed. More

i have a 2011 jeep cherekee,horn was not working. Called for an appointment, took me the next day. had the car oil change, etc..Needed to order part, no problem. Service and customer relation was great. for an appointment, took me the next day. had the car oil change, etc..Needed to order part, no problem. Service and customer relation was great. Will always have my car serviced there. More

My recent experience with the Service department at Route 18 Auto has been an experience that will ensure me to come back over and over again. To me they are a 5 Star service department that will go out of t 18 Auto has been an experience that will ensure me to come back over and over again. To me they are a 5 Star service department that will go out of their way to satisfy the customers needs. They took the time to ensure all repairs and parts were covered under warranty. Unlike past experiences with McDonaugh(which I paid for services that were covered under warranty and was forced to do repairs I didn't need). Even though I had to wait for parts for 2 weeks, I didn't mind because they did not leave me stranded. Rental car was offered and they even washed my car when all the work was all finished. Thank you! And I am so glad they have reopened and are focusing more on customers to make them satisfied, it has renewed my trust in dealerships. It was a hassle free experience! More