Route 18 Chrysler Jeep Dodge Ram

We have a 2005 grand caravan (74,000 mi). - Air/Heat switch not working. "R&R Blower motor resistor" was replaced. While checking results, mechanic (Fredo Malino) noticed a "clunking" noise from the swa switch not working. "R&R Blower motor resistor" was replaced. While checking results, mechanic (Fredo Malino) noticed a "clunking" noise from the swaybar. (I had gotten used to hearing the noise but didn't know what was causing it). Fredo determined that the "front sway bar bushings and links" needed replacing. While accomplishing this repair, he noticed that a right passenger wheel lug and two studs were stripped. Rich ordered the parts and they were replaced. My car now rides much better and smoother. Rich was able to charge me a reasonable price for all the work. Thanks especially to Rich for being helpful and pleasent to work with as were all the personnel I came in contact with. More

Service Dept. is a pleasure to deal with.The prices are in line with other dealers,but they do not pressure you for additional work that you did not ask for.Service personnel carried over from McDonagh Chr in line with other dealers,but they do not pressure you for additional work that you did not ask for.Service personnel carried over from McDonagh Chrysler.I have been dealing with Jeff for over 20 years. Straight shooting and honest. More

I worked with Josh over the phone to agree on a deal for a new 2012 Dodge Charger RT and I had a trade-in. We agreed to a deal on the phone because this dealer is over an hour from my home. When I arrived a new 2012 Dodge Charger RT and I had a trade-in. We agreed to a deal on the phone because this dealer is over an hour from my home. When I arrived at the dealer to consumate the deal and take delivery of my car all of the paperwork reflected the deal exactly as Josh and I had agreed to over the phone. No extra charges or attempts to charge for additional items. This was the best experience I have ever had when purchasing a new car from a dealer, and I have purchased many new cars over the last 25 years. Josh was very professional, knowledgable, and a pleasure to work with. More

After dealing with another Jeep Dealer in my area I was happy to see Rt 18 Chrysler had reopened. I had to have the same repairs done to my car which the last dealer had repaired because the repairs were happy to see Rt 18 Chrysler had reopened. I had to have the same repairs done to my car which the last dealer had repaired because the repairs were not done right the first time. More

Today I picked up my car from this dealer after having repairs, oil change and detailing. This was the best experience I have ever had with an auto dealer. It was easy. Richie was helpful, informative, repairs, oil change and detailing. This was the best experience I have ever had with an auto dealer. It was easy. Richie was helpful, informative, knowledgeable and pleasant. The detailing that was done on my car is magnificant. Big word, but truly meant. This car now looks better than it did the day I purchased it pre-owned from another Chrysler dealer. James did a fantastic job. I could not have asked for a better job. I feel like I am driving a brand new car. I have been searching for a place (trustworthy) to bring my car for hand washing and waxing. I HAVE FOUND IT. Thank you so much Richie and James and Route 18 Auto. More

I went to this dealer interested in a 2010 Dodge Caliber. I was helped by Bobby and Dawn who were very pleasant to talk to and made my buying experience a breeze. Everyone at this dealer is helpful and wil I was helped by Bobby and Dawn who were very pleasant to talk to and made my buying experience a breeze. Everyone at this dealer is helpful and willing to work with you. They gave me the right price on my trade and got me approved for financing. This dealer will work with you to get you the best possible deal with no pressure. I would recommend this dealer to everyone. More

On Friday afternoon May 25th my wife and I set out on a mission to see if we could purchase a new Jeep Grand Cherokee. We had a 2008 Liberty that had an outstanding loan. Our goal was to trade in the 2008 mission to see if we could purchase a new Jeep Grand Cherokee. We had a 2008 Liberty that had an outstanding loan. Our goal was to trade in the 2008 Liberty payoff the outstanding loan and drive out with a new Grand Cherokee with no additional cash outlay. Upon arriving at the dealer at about 5:30PM we were greeted with smiles and offers of beverages. Bruce, our salesperson immediately came over and introduced himself. We joined Bruce at his desk and explained our goal and showed him an ad that my wife saw in the local paper. Bruce immediately indicated that the price shown includes some rebates that we may not be entitled to and continued to explain what he thought was realistic for us. He showed us the car that was in the advertisement and although the ad car was dark blue we asked if we could get it in black. Bottom-line is we were able to achieve our goal, no out of pocket money, a very reasonable monthly lease payment, the loan on the 2008 Liberty paid. We drove out at about 7:30PM in our new black Grand Cherokee. My wife and I our no strangers in buying new cars, we have had several new cars over the years. It is refreshing to see that honesty, integrity and a true desire to please a customer is high priority at this dealership. My wife and I strongly recommend this dealership if you are in the market for a Jeep. More

dealt with dealership for many years with no complaints always friendly and courteous. location very convient for me when it comes to service my car. always friendly and courteous. location very convient for me when it comes to service my car. More

My 2009 T&C has never been touched by anyone except the Chrysler Techs at this & one other dealership (while this one was being "reborn"), so, I can't really speak-to pricing, BUT, if you are looking f the Chrysler Techs at this & one other dealership (while this one was being "reborn"), so, I can't really speak-to pricing, BUT, if you are looking for friendly, courteous, knowledgeable people . . . this is it. More

It is rare to find someone that is as honest and fair as Rich was. He and Christine are both very personable. It is such a change to deal with people like that at a car dealarship. I will continue to bri Rich was. He and Christine are both very personable. It is such a change to deal with people like that at a car dealarship. I will continue to bring my vehicle and recommend them to all. More