Route 18 Chrysler Jeep Dodge Ram

We all make mistakes, some are forgivable and others... not so much. Rich and his team at Route 18 took pity on me where they probably shouldn't have, and I can't thank them enough. I left my sunroof open not so much. Rich and his team at Route 18 took pity on me where they probably shouldn't have, and I can't thank them enough. I left my sunroof open right before the mother of all rain storms. (I'd like to add that the Jeep Liberty engineers knew what they were doing when they designed that car, as my entire electronic dash escaped unscathed.) My leather seats and carpet resembled a murky pond with a stench to match. Rich invited me over to the dealership immediately, and perhaps it was the mixture of pride in the vehicles he cared for and the love I bear for my Jeep, but Rich kindly asked his staff if they would vacuum out water from my car, which they did, thoroughly. Then to boot, washed it and polished my rims with no expectation of compensation. It would have selfish for me to ever have had the expectation that the dealership from which I bought my car would provide such service, but they did. And Rich, I would like to thank you and your team so much for having dropped everything to help the sad sopping girl who stupidly left her sunroof open... (It'll never happen again!) I'll see you soon! More

Called to have one of our company vehicles repaired under a recall notice. Christine was able to fit us in almost immediately. We dropped the truck off and in about 2 hours I was notified that the vehicle a recall notice. Christine was able to fit us in almost immediately. We dropped the truck off and in about 2 hours I was notified that the vehicle was ready to go. Service people were very effecient. We were in and out in two minutes. The Service Tech, Brian was great. The vehicle was spotless. Thanks Bruce G. More

We were looking for a new car with a trade-in. The salesman, Bruce Schwartz, was very helpful, very knowledgeable, and very patient. The deal was made and we were quite satisfied. David Zarillo, the f salesman, Bruce Schwartz, was very helpful, very knowledgeable, and very patient. The deal was made and we were quite satisfied. David Zarillo, the financial person also was very helpful with the financial end of the deal and we thank him for his financial expertise. This is the reason for the rating we have given to the purchase of our new car. We would recommend this dealership to family and friends. We want to thank Bruce and David for all their help. F. DeSanto More

My husband and I recently purchased a used car for our daughter,and wanted to make sure that it was safe for her to drive. Mr. Rich Warren told us exactly what needed to be fixed immediately (safety reaso daughter,and wanted to make sure that it was safe for her to drive. Mr. Rich Warren told us exactly what needed to be fixed immediately (safety reasons) and what could wait until the next service. He explained the procedure thoroughly to both myself and my husband (separate phone calls) and answered all of our questions. He seemed helpful, friendly, and honest, and we will definately bring our car back to him again for its next service. More

Once again, Rich Warren saves the day. Our car would not start. Called Rich. He coordinated roadside assistance to come to us. Got a jump start, drove to dealer, Rich worked us right in, got a new batter start. Called Rich. He coordinated roadside assistance to come to us. Got a jump start, drove to dealer, Rich worked us right in, got a new battery, and we were on our way. Not once left to feel that it was inconvenient. He is the best. Thanks for everything. Murray Paster More

Took car to dlr. for the 15,000 mile service, as an walkin w/o an appiontment. No Problem, Richie took the keys. Dlr. did not sell this car to me. Every person I came in contect with, was very nice. I walkin w/o an appiontment. No Problem, Richie took the keys. Dlr. did not sell this car to me. Every person I came in contect with, was very nice. I even got a Free Car Wash. More

We have had both of our vehicles in for service in the last 3 months. Once for warranty recalls and twice for routine service. The work was done quickly and correctly each time and Rich was very helpfull last 3 months. Once for warranty recalls and twice for routine service. The work was done quickly and correctly each time and Rich was very helpfull in pointing out additional items that needed attention. Overall great service dept. with friendly people and good prices. More

I called last minute to get my car seviced and was accomodated immediately. I like the idea that they keep the record of all services done so i don't have to worry what has to be done routinely. the accomodated immediately. I like the idea that they keep the record of all services done so i don't have to worry what has to be done routinely. they are always very friendly. More

rich warren prioritizes the service my car needs. i tell him how much i can afford & he makes it work, getting me back on the road timely & safely. him how much i can afford & he makes it work, getting me back on the road timely & safely. More

Wow Route 18 was one of the most straightforward dealerships my husband and I have dealt with. We had previously looked at a Chrysler 200 at another dealer and had a horrible experience. We actual dealerships my husband and I have dealt with. We had previously looked at a Chrysler 200 at another dealer and had a horrible experience. We actually walked away from the other dealer because he was not upfront with the cost of the vehicle. We saw that Route 18 had a car in stock that had everything we wanted. We called and spoke with Trish (lovely receptionist) and she got us in touch with Sofia. Sofia actually quoted us a price over the phone! Talk about up front and honest! It is a bit of a drive for us since we live farther north, but we came down and met with Mark Zupko. He took us for a test drive and we made a deal right there. Mark even explained to us what the fees and issues were with the other dealer. We met with David in finance and really made me feel great about buying a car and financing. There were no hidden fees or costs. Really what we had discussed was what was there in black and white. We went to get lunch and when we came back the car was all washed and waxed and ready to go! I drove it home right then and there. We are heading down to get the plates today and I can't say enough about these guys. Class act! (Yes I just called a car dealership a class act.) If you want to avoid sleezy car dealerships, head to Route 18 Chrysler, Jeep, Dodge Ram. No loud pushy salespeople. Just a Mom and Pop dealership looking to make you happy! We certainly are! More