Route 18 Chrysler Jeep Dodge Ram

Such a pleasant experience. The whole team goes above and beyond to get you what you want always. Chris once again came through for us. They are always honest & I respect that t The whole team goes above and beyond to get you what you want always. Chris once again came through for us. They are always honest & I respect that the most when purchasing a vehicle. This is the 2nd vehicle purchase from route 18 Chrysler Jeep Dodge Ram this year. I only shop cars from them based on their professionalism & experience. Thanks Chris Hreiz & also to Sophia Saracino. So happy with my new jeep. Love it More

Route 18 Chrysler Jeep Dodge Ram was a fantastic company to work with. They worked with us and really took our needs into consideration. Chris H was very responsive and even took the time to check in the fo to work with. They worked with us and really took our needs into consideration. Chris H was very responsive and even took the time to check in the following day to make sure everything was still good. All members of the team were very personable and helpful. More

Outstanding very very very nice dealership I have least 6 vehicles from rt 18 dealership this is my 7 vehicle I live on Staten Island and I refuse to deal with any of the dealership s on Staten Island eviden vehicles from rt 18 dealership this is my 7 vehicle I live on Staten Island and I refuse to deal with any of the dealership s on Staten Island evidently art 18 is doing sonething right More

I am extremely disappointed with the poor workmanship of their technicians and the lack of follow-through with their reps. I have been visiting this dealership since 2017, and I have experienced multiple i their technicians and the lack of follow-through with their reps. I have been visiting this dealership since 2017, and I have experienced multiple issues that could have been avoided if the staff had been more cautious when working on clients' vehicles. These Jeeps are not cheap! My previous 2016 Sahara Wrangler had issues due to service technicians scratching the side of my hood, as a result of their tool belt scraping the side of my car during vehicle servicing. We identified a crack radiator after a few years owning the Jeep and brakes that kept freezing which they could not identify ‘why’ until my husband brought it to their attention multiple times and several services later (right front caliber line was collapsed underneath the clamp - he’s an aviation technician), which they finally found upon the warranty ending on my vehicle and was told we would have to reach out the Chrysler if we wanted to dispute the issue any further. Fast forward to now, I have a 2024 Rubicon X 4XE, which came fully equipped with Nappa leather seats, which now have a few scratches due to what was probably another technician and their tools scraping my driver seat. I right away brought it to the attendant's attention, and his response was… “sorry”. I then said, “Don’t you want to see it?” … “uhhh… sure”. I then asked for somebody to get back to me as I have additional questions that have yet to be answered, and although Denise called me back, perplexed, who said she would call me back after she spoke to the person who worked on my vehicle... she did not, since they were busy preparing for their Xmas party. Oh, Denise said the Manager asked me to take a picture of the scratched seat and send it to him. Are you kidding me!!?? I was just there, and your attendant could care less about it! This is absolute carelessness with no regard for the consumer and the hassles we are undergoing with yet ANOTHER 4XE recall! It’s bad enough that we were plagued with this ongoing EV battery issue, to which we have not been able to use our electric mode, resulting in more gas costs and the inconvenience of not being able to park in our garages. Let’s hope this software update does the trick! More

I came in just to look and the salesman came back with an offer I didn't like and he went back to talk to whoever and came back with something I could work with offer I didn't like and he went back to talk to whoever and came back with something I could work with More

Jason was energetic, quick and straightforward. Very happy with our experience. Would recommend this dealership to anyone Very happy with our experience. Would recommend this dealership to anyone More

Everyone at the dealership was very professional. Made a deal within an hour and drove the car home the same day. Joseph Delgado was very understanding and did his best to get me a deal with the exac Made a deal within an hour and drove the car home the same day. Joseph Delgado was very understanding and did his best to get me a deal with the exact vehicle I wanted. His knowledge was very helpful throughout the entire process! More

Pleasant buying experience, Joe was very personable and worked with us to find the right Jeep worked with us to find the right Jeep More

Great service overall, had a few hiccups with inventory availability and not having the Jeep Wrangler with certain features, but overall accommodating and good service. availability and not having the Jeep Wrangler with certain features, but overall accommodating and good service. More

Our salesman Chris Hreiz was great. Knowledgeable but not pushy We enjoyed working with the dealership to make the deal happen Knowledgeable but not pushy We enjoyed working with the dealership to make the deal happen More