Route 22 Honda - Service Center

I definitely see changes in some of the attitudes of the employees. Work ethics are so crucial and valuable for repeat business. When I say that I can see changes, it’s improved since my last visit (every 3 employees. Work ethics are so crucial and valuable for repeat business. When I say that I can see changes, it’s improved since my last visit (every 3 to 4 weeks for an oil change doing Uber). Although, there are still a few who have their own ideal of what good work ethics are. If you think I”m exaggerating, Just look at the demeanor on their faces when you glance over at them too long. If you don’t like a certain kind of people, or that’s just the way you are and nobody’s going to change it, fake it until you leave work. Overall, I love ❤️ this place and my service writer, Paul Giameo, for his excellent service. More

Fraudulent. They tell you you something is wrong with Fraudulent. They tell you you something is wrong with your car when they is nothing wrong. Money hungry people. They lied about my car tires Fraudulent. They tell you you something is wrong with your car when they is nothing wrong. Money hungry people. They lied about my car tires More

Paul Giameo my service advisor helped to determine what was needed to figure out cause of the tire leak. Paul recommended to go to Mavis discount tire and have them submerge the entire tire in the tank and was needed to figure out cause of the tire leak. Paul recommended to go to Mavis discount tire and have them submerge the entire tire in the tank and they discovered 2 leaks on the rim which was cleaned. More

Fast and efficient yes I will recommend coming here if you want the job done and it was fast it didn’t take long at all you want the job done and it was fast it didn’t take long at all More

Good Customer Service, Clean, professional. I do appreciate the mechanic who worked on my car. He did a good job.He was thorough when he worked on my car. appreciate the mechanic who worked on my car. He did a good job.He was thorough when he worked on my car. More

Service was average, no coffee for customers, takes time for service, price is high for work done. Would not Say too bad compared to other dealers. for service, price is high for work done. Would not Say too bad compared to other dealers. More

The service center tried to scam us out of one thousand dollars to fix our 2018 Odyssey after running a “diagnostic” on it. We had two issues: The passenger side sliding door was showing an error on the dollars to fix our 2018 Odyssey after running a “diagnostic” on it. We had two issues: The passenger side sliding door was showing an error on the dash panel. The passenger side 3rd row seat was stuck and would not fold down. We were told that the “pinch sensor” for the sliding passenger side door was bad and it would need to be replaced, which would cost around 500. It turned out to be a nerf gun bullet that got caught in the track of the door after looking at it more closely. We were told the entire seat and frame would need to be replaced to correct the folding third row seat issue, which would have cost around 500 to fix. We wanted a second opinion on this, so we brought it to Open Road Honda in Edison. Within an hour of dropping the vehicle off I received a call from their service center stating that the issue was caused by a piece of plastic stuck in the hook for the locking mechanism and that the issue was resolved, with no charge to us. Prior to taking the vehicle for a second opinion, I tried working with the service center at Hillside Honda since the vehicle has very low mileage and it was only a few months out of warranty, but nobody seemed to want to assist. I was told multiple times that I would receive a call back from someone to work on possible options, but those calls never came. I feel strongly that if the vehicle were still under warranty, these costly repairs would not have been the root cause of our vehicle issues. I’ve leased my last 3 minivans from Hillside Honda (2012-2018) and will never shop there again. I’ll also warn all friends and family members to never use your sales room or service center either and to seek out their Honda purchase elsewhere. More

This Honda is the best , they are quick & Super nice to speak to ! Assisted me quickly , also very clean place . All around awesome staff & buisness . I will definitely be back 🤞🏼 speak to ! Assisted me quickly , also very clean place . All around awesome staff & buisness . I will definitely be back 🤞🏼 More

Horrible customer service and horrible communication skills between employees . The only person that was awesome and I mean helped me without an issue was the service manager Yancy he was exceptional an skills between employees . The only person that was awesome and I mean helped me without an issue was the service manager Yancy he was exceptional and everyone else deserves lower then a 0. More

Grateful for your service. Always very attentive to my inquiries and pro-activity to solve them within my time frame! Thank you again for your service. inquiries and pro-activity to solve them within my time frame! Thank you again for your service. More