Route 22 Toyota

Alan Edward's is a joy to deal with. He is my go to guy. I have brought several cars from him since 2016 He is my go to guy. I have brought several cars from him since 2016 More

The worst dealerships, very bad experience. A new 2025 4Runner came with many scratches, and when they washed it, it came back with more scratches and a small dent. Apparently, they didn't care A new 2025 4Runner came with many scratches, and when they washed it, it came back with more scratches and a small dent. Apparently, they didn't care at all. More

worst leadership don't use. I purchase a battery online with my vin as per the website it was a perfect match I called to check on order status i was told to call back. The pers I purchase a battery online with my vin as per the website it was a perfect match I called to check on order status i was told to call back. The person in charge of the online orders wasn't available. Gave them a couple of day before calling back for them to tell me they didn't process my order because it was wrong why nobody reached out when they found out it was wrong or canceled the order immediately Very Unprofessional in the man on the phone took 15 minutes to tell me that it was wrong order More

I had a fantastic experience at Route 22 Toyota From the moment I walked in, the staff was friendly, knowledgeable, and genuinely interested in helping me find the right option for my needs. The showroom wa moment I walked in, the staff was friendly, knowledgeable, and genuinely interested in helping me find the right option for my needs. The showroom was clean and well-organized, and the entire process — from browsing to purchase — was smooth and stress-free. What stood out most was their transparency and no-pressure approach. They took the time to answer all my questions, offered fair pricing, and made sure I was completely comfortable with my decision. More

Professionalism, attentive to needs and questions, great customer service with sales person and financial services great customer service with sales person and financial services More

They were very direct when discussing the out-the-door price and did not waste my time. They were patient with me and thoroughly answered any questions I had. price and did not waste my time. They were patient with me and thoroughly answered any questions I had. More

The branch charged me an exorbitant amount of money for a diagnosis. I brought in my Prius for a diagnosis. The service person wasn’t upfront and clear about the pricing and how long it will take. My car was diagnosis. I brought in my Prius for a diagnosis. The service person wasn’t upfront and clear about the pricing and how long it will take. My car was having some apparent engine issues so I took it to my regular mechanic. After running checking it free of charge, he gave me paperwork saying the issue may have to be looked at by the dealership and he gave me paperwork from Toyota that described my exact issue. The next day I took it to Route 22 Toyota in Hillside, NJ at 8:20 A.M. which was the time of my appointment. An associate by the name of Alexis Pacheco took my info and said the work was 4-9-9. Not four HUNDRED ninety-nine but 499 and had me sign off on a pad where I did not see the final price. I thought the price would’ve been just $49.99 because if I had understood her correctly I would not have paid $499 for a simple diagnostic of a problem nor would I have signed off on it if I had seen the final price on the screen. The service took 7 hours with the appointment and I got a call at 3 pm saying the engine was no good and it had to be replaced and I didn’t even get a chance to look at or take pictures of the damaged parts to confirm myself. I sincerely believe this was done on purpose to not fully disclose the price of the work which was just a diagnosis for the warning lights on my vehicle. I spoke to the manager and the only thing he could do was offer a $100 discount which still left me a $425 bill for keeping my car for 7 hrs, not disclosing the full amount to me in writing so i can see and service person omission of the word “hundred” from her language to make the price seem lower than what it was. I feel like this dealership completely overcharged and used tactics of miscommunication to get paid larger labor fees from customers. I went back a few days later the manager told me they charged me $250 just to hook up a diagnosis machine to the car, something that most mechanics and Autozone do for free. More

Very helpful throughout the whole process. Very fair and accommodating. I would buy there again. Nice people to work with! Very fair and accommodating. I would buy there again. Nice people to work with! More

They are scammers. Do your review before even considering dealing with Toyota Route 22. We were looking for a 2026 Crown, and David dealt with us. Asked for a $2,000 wh Do your review before even considering dealing with Toyota Route 22. We were looking for a 2026 Crown, and David dealt with us. Asked for a $2,000 which he himself don’t know when the car would arrive. He didn’t mention that the deposit is non-refundable. We were only provided a receipt with no “Non-Refundable Deposit” written. We found an available Crown in another dealership and their sales personnel confirmed that deposits should be refundable especially when there is no specific date of arrival of the vehicle. We’re now dealing with the credit card issuer to dispute the transaction. More