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Route 22 Toyota
Hillside, NJ
1,663 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,663 Reviews of Route 22 Toyota
July 02, 2022
Horrible experience,I was rip off of 1,023. 60 dollars after my car has spent a week with them just to fix a Relay Module that control the convertible roof.. They couldn't get it fixed and I was 60 dollars after my car has spent a week with them just to fix a Relay Module that control the convertible roof.. They couldn't get it fixed and I was charged for that amount has labour.John Levi and the service manager should be fired.their customers relation is poor.The worst was that part removed from my car was Left inside my safe, the passenger window was also get spoiled by their technician.I can never recommend anyone to that company.Am still waiting for Mr Howard Newman response the company HR before deciding whether to sue the company. Above all it was a nightmare for me I give them 0 Rating. More
by peteradejumo1968
Employees Worked With
John veli and the service manager , Tom Carrino
June 02, 2022
I visited 109 route 22 west NJ for the first time in April of 2022 when I desperately needed a new car . Amazing people and a friendly environment to be at !!! Rico the seller was Amazing from start to April of 2022 when I desperately needed a new car . Amazing people and a friendly environment to be at !!! Rico the seller was Amazing from start to finish , The finance guy was Yum yum . I noticed majority of the people in this place keep a smiley face :overall. But one personé really impact me positively : Her name is Emily Caraballo, the receptionist. If she is aware you need help , she will make sure you do not leave without her making sure you are satisfy with your request . Always on point . I noticed after the second and third time I visited the office there is something very special about her. She will literally walked to you to find out what you need and go out of her way to provide you excellent customer service satisfaction. I asked to speak to Rod Solis and requested that she gets promoted ASAP because she deserve more .Emily C is a leader filled with love and care for people. Please the next time I get there , let me hear the good news Mr. Rod Solis. You are Amazing and yes I will recommend my friends to 109 route 22 hillside NJ. More
by Noutcha30
Employees Worked With
Rico Marquez , Emily Carapallo, The finance persone
June 01, 2022
Very pleasant to do business at Glen Toyota. We appreciate very much you having bilingual sales consultants. Jonathan Guerra answered all our questions in a very precise and clear way. We will d We appreciate very much you having bilingual sales consultants. Jonathan Guerra answered all our questions in a very precise and clear way. We will definitely will recommend family and friends. Thank you very much! Angel Samayoa More
by Angel Samayoa
Verified CustomerEmployees Worked With
Jonathan Guerra, Barry Rosner
April 18, 2022
Horrible experience here today. Went in for service and was told I had to pay for service even though I have a Toyota Bumper to Bumper Warranty. The service person was rude and not Went in for service and was told I had to pay for service even though I have a Toyota Bumper to Bumper Warranty. The service person was rude and not caring at all. Please go anywhere else but here for servicing your car please, please. More
by Mario
Employees Worked With
Steven Jefferson
April 12, 2022
Had a great experience w the sales rep Allen Edwards. Very good guy to work with. He explained everything and was able to answer any and all questions that I had without any hesitation. Highly recommend Very good guy to work with. He explained everything and was able to answer any and all questions that I had without any hesitation. Highly recommend if looking to buy a Toyota go to Route 22 Toyota located in Hillside, NJ. More
by Formula383
Employees Worked With
Allen Edwards
March 30, 2022
They are a rip off they charged me for restocking fee for parts that my car didn't even need when I took my car in for a oil change and told them I heard a sound. parts that my car didn't even need when I took my car in for a oil change and told them I heard a sound. More
by Very disappointed
Employees Worked With
Raul Urges
January 18, 2022
Took my car to service department 6 months ago and they still haven't fix it. My car have been driven by someone that live in North Arlignton, they put almost 300 miles on it and I know it because I had Tm still haven't fix it. My car have been driven by someone that live in North Arlignton, they put almost 300 miles on it and I know it because I had Tmobile service on it and it used to tell me when and where my car was driven. Every time I tried to get my car back, they tried to make me pay without fixing it (engine lights on) and last time told me to take the car with me and the light will go out by itself. As a Marine Veteran and a Aicraft Mechanic I feel disappointed every time and excuse comes out as why the car hasn't been fixed in 6 months. They just keep changing diagnostic and opening new tickets, so my car won't show as a warranty from previous work but as a new job/malfunction. After the flooding they couldn't get to my car because their flooded fleet has repair priority over customer's cars. Hopefully I'll get my car back and I won't have to go to that place anymore. I took my car there for a Mass Air Flow Sensor code in June 2021 and today more than six months and $2400 later, the car still doesn't work properly and the dealer won't tell me what's wrong. Hopefully I'll get it back this year (car still at dealers maintenance department) More
by dsuzeca
Employees Worked With
Raul Urges, CC Patel
