
Route 23 AutoMall
Butler, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Above and Beyond Salesman My wife and I recently bought 2 cars from here, mostly because of the great compassionate salesman Hector Ramos. He made us feel welcomed and not pres My wife and I recently bought 2 cars from here, mostly because of the great compassionate salesman Hector Ramos. He made us feel welcomed and not pressured. Our uncertainty didn’t change his positive attitude in helping us get out of my lease and purchase a new car for my wife. I will always go to him. Outstanding!!! Highly recommend Hector Ramos, will definitely recommend him to all... More
feel like family Went to other dealers cause my lease was up the others made me feel like I had no choice but to take what they showed me or just not comfortable. Ti Went to other dealers cause my lease was up the others made me feel like I had no choice but to take what they showed me or just not comfortable. Time was ticking THEN I MADE A DECISION time to change.... went here PJ was my salesman . Asked what exactly I was looking for needed color that I was looking for. BAMMM found me the perfect car. Paperwork time quick simple straight forward no games. More
Worst customer service So I went to buy a 2017 Ford Mustang; everything was going fine. I was trying to figure out the number which works for me the best but sales person wa So I went to buy a 2017 Ford Mustang; everything was going fine. I was trying to figure out the number which works for me the best but sales person was getting upset because I was bringing in details about their promotions and they felt like they can’t ripped me off. The moment I mentioned I want to trade in my 2014 CRV($15000 needs to be paid to buy it off and had only 30k miles)they really didn’t appreciate it since I mentioned that they have 20% addition to my trade in (their special promotion) which shouldn’t leave me with any negative equity and I should be able to buy Mustang GT. The Sales person brought in the sales manager(James Kim; the Asian guy) who came in to the office looking so busy and rude when we were the only customer at dealership. When I told him about the promotion for trade in he said and I will put it in the quote “If I don’t want to take the car then I don’t have to” and he left the office without even listening to us. He is a very unprofessional sales person I ever met and I don’t know how he became a sales manager who doesn’t know anything about customer service. And the sales person was acting like some body forced him to work there and he doesn’t even care if he sell us the car. I would never step foot in that dealership even if they offer me a free vehicle. More
Excellent Dealership repeat customer This was my families 5th purchase from 23 Ford and they once again provided 5 star service. Rick Mostacero was excellent listened to our budget and ne This was my families 5th purchase from 23 Ford and they once again provided 5 star service. Rick Mostacero was excellent listened to our budget and needs and placed us in a 2017 Edge with a great package and the color my wife wanted she could not have been happier. Seemed like we were in and out in no time and with zero pressure from the sales team. This was another great experience and I will continue to be a 23 Ford customer and highly recommend this dealership. More
Great car buying experience Had a very good experience with this dealership. Staff are all very nice and not constantly following you around while looking for a vehicle. I worked Had a very good experience with this dealership. Staff are all very nice and not constantly following you around while looking for a vehicle. I worked with Ricardo and I will say he made the experience of finding my new truck very easy and we came to an agreement on a pretty good price. Also what really made these guys great is that they held my truck for me with no form of payment yet or anything because I was unable to return due to a family situation. That made me very happy to do business with them. All in all very good experience finding my truck here and Ricardo was an awesome fun guy to work with the whole time. I would definitely recommend him and this dealer to a friend. More
Rick was great! Rick was very knowledgeable and patient with us. He was very pleasant to work with and worked with us getting to our budget number. We will definitely Rick was very knowledgeable and patient with us. He was very pleasant to work with and worked with us getting to our budget number. We will definitely go back to Route 23 Automall and work with Rick! More
Excellent service Fast, easy, pressure free process. Friendly and effective customer service. Very glad to have had Rick as our car dealer. He was able to explain every Fast, easy, pressure free process. Friendly and effective customer service. Very glad to have had Rick as our car dealer. He was able to explain everything clearly and effectively. Thank you Route 23 AutoMall in Butler, NJ! More
Great experience! I am so pleased with how smooth and simple they made this process for me! NO pressure, everything was 100% honest and in the best interest for me! Ric I am so pleased with how smooth and simple they made this process for me! NO pressure, everything was 100% honest and in the best interest for me! Rich was so patient and understanding of our requirements! He stayed WELL past closing time to help get us in our perfect car that same day! He worked with our budget and made the car buying process fun! Thank you all so much Route 23 AutoMall! More
Patti McNamara Route 23 Automall is very well represented by this customer service manager who I believe is a major reason why car buyers return to this dealership t Route 23 Automall is very well represented by this customer service manager who I believe is a major reason why car buyers return to this dealership to buy and service their vehicles. It is what motivated my wife and I to purchase and service our Fords here. She is sensitive to our needs and is effective in presenting them to the servicemen who work on our vehicles. Over the years of coming here for service I have heard many customers express the same sentiment. More
Unique Experience specifically thanking Richie Garcia I'm the Owner of Sabretti's Hot Dogs & Wild Game Sausages located in Hopatcong, NJ. Richie is a patron that visits my business a few times a month. I'm the Owner of Sabretti's Hot Dogs & Wild Game Sausages located in Hopatcong, NJ. Richie is a patron that visits my business a few times a month. He has mentioned that he is the financial manager over at his place of work. I only work at my restaurant during the early shift when he typically visits. I referred one of my employees over to him cause he was interested in a Mustang. The young kid's mother speaks spanish only, however Richie is fluent in english and spanish. More importantly, I believed Richie was a straight shooter from the many questions I asked him prior to my employee's referral. He wasted no time, said it like it is, and gave my employee and his parents the best experience one can have at a dealership. I have bought countless new cars for my family, however it never went smoothly due many reasons I choose not to discuss on this platform. I'd like personally thank Richie for making me look good by reinforcing that where he works is different and we will not waste anyone's time which is exactly what I wanted for anyone I refer. We handle over 1000 customers a week and we will now refer all our customers in his direction. Thank you so much Richie... More