Route 23 AutoMall

Good experience My hubby needed a car asap and even though I recently leased a vehicle at All American Ford, We decided to check out Rt 23 Ford for a used vehicle (be My hubby needed a car asap and even though I recently leased a vehicle at All American Ford, We decided to check out Rt 23 Ford for a used vehicle (because we were already in the area). Being greeted by P.J Flattery in such a welcoming and energetic way, made the desire to stay much easier. He immediately showed us the vehicles within our budget and shared additional helpful options. I must say, he is a very funny and easy going sales rep! P.J makes you feel as though you are already a Rt 23 Ford family member from the moment he introduced himself. The vehicle we wanted was in process for another potential buyer who got there before us. Unfortunately, we did not get the vehicle, but only because we ended up visiting another dealership as we waited for the approval. That did not discourage me from wanting to go back, it just happens that my husband found another vehicle he truly desired in another dealership. I still recommend Rt 23 Ford even though we were unable to find the vehicle we wanted. I highly recommend PJ not only because of his charismatic and energetic personality but mostly because he knows how to work well with your budget and takes the time to help you understand and/or address any issues, questions and concerns. Our experience was very positive. More

excellent attention , buying new vehicle Thanks to Carlos Santamaria for the attention and dedication to me for buying a new Ford Transit, easy process, he is very professional. Luis dlC Thanks to Carlos Santamaria for the attention and dedication to me for buying a new Ford Transit, easy process, he is very professional. Luis dlC More

Financing/leasing a car doesn't have to be stressful Financing my car today with Michael Keane was a wonderful experience. He was so professional, patient and trustworthy. There was no surprises making t Financing my car today with Michael Keane was a wonderful experience. He was so professional, patient and trustworthy. There was no surprises making the deal, what he said he can do for me was exactly what I got. I highly recommend him if you are looking to get a great shopping experience. More

Comfortable car buying experience! 30 years buying Fords but first time with this dealer. Great leasing experience. No pressure, kind staff. Very happy with my new 2017 white gold Esca 30 years buying Fords but first time with this dealer. Great leasing experience. No pressure, kind staff. Very happy with my new 2017 white gold Escape!! More

Bait and Switch I purchased a used vehicle from this dealership. It was the worst experience I have ever had and I will NEVER step foot in this establishment again. T I purchased a used vehicle from this dealership. It was the worst experience I have ever had and I will NEVER step foot in this establishment again. They use a Bait-and-Switch tactic to lure you in then hit you with other expenses. Maybe the owner, Scott Barna, should be more concerned about his business than he is about trying to be an actor on his tv commercials. More

Complete satisfaction! I would like to thank Mr. Steve Secor and Lenny Federici for a wonderful experience today . My daughter and I came in were treated with kindness and r I would like to thank Mr. Steve Secor and Lenny Federici for a wonderful experience today . My daughter and I came in were treated with kindness and respect from both gentlemen . We leased a Ford Fusion . We walked away with complete satisfaction and an overall great feeling of genuine care for our needs in finding a car. G. Cortese More

Purchase of used Ford F150 I found the Ford F-150 on Ford's certified pre owned website. It had everything I was looking for, a pre owned F 150 with very low mileage. The price I found the Ford F-150 on Ford's certified pre owned website. It had everything I was looking for, a pre owned F 150 with very low mileage. The price had been lowered several times and was within my budget, so I took a ride to have a look at it. Rick, the salesman, was very nice, very knowledgable and took me for a test ride. I loved the car, we finalized the deal the next day and Ford credit gave me a loan, all within 48 hours. I had a great experience there and would highly recommend anyone using them as a dealer. When I had the truck for 1 week, there was an issue with the air conditioner, they fixed it promptly and did not charge me anything. A great organization, go there for your next purchase! More

Great price with low miles Found a car on their website that I was very interested. Compared to other cars on the market at the time I felt like it was a good deal. They gave me Found a car on their website that I was very interested. Compared to other cars on the market at the time I felt like it was a good deal. They gave me a break on price as well. Carlos has helped us a lot. Thanks! More

Leased A 2016 Ford Explorer I recently traded in my 2008 Honda Civic and leased a new 2016 Explorer XLT. My salesman Rick was a pleasure to work with. The initial trade in pric I recently traded in my 2008 Honda Civic and leased a new 2016 Explorer XLT. My salesman Rick was a pleasure to work with. The initial trade in price for my Civic was pretty low but Rick was willing to work with me to get where I needed to be with both the trade in and the monthly payments on the lease. I would recommend Rt. 23 Automall and Rick specifically to anyone. More

SERVICE DEPT. NEEDS TO LEARN HOW TO FIX CARS !! Unfort. my hubby and I purch a brand new car cash (42K) and had problems since day one. Car spent more time at dealer than at my home. Between the ser Unfort. my hubby and I purch a brand new car cash (42K) and had problems since day one. Car spent more time at dealer than at my home. Between the serv. mgr and the owner, who is very rude to cash cust. appar. telling me i was wearing on him after 2 1/2 years of trying to get all of my car fixed. finally put me off just long enough that I could not put a lemon law on my vehicle and the brakes could not be warrantied. . The owner did express to me that it cost him a lot of money when my car was there for service. Still waiting for their serv. mgr. to call me back, it been 5 months and I had to go to a private garage to get my brakes, rotors and a caliper and pay $500, because of Rte. 23's pathetic treatment of customers, and inability to find the problem but find one's that didn't even exist, fixed which Rt. 23 Auto mall serv. dept. shaved my rotors 3 TIMES and when my mechanic showed me the pic of the problem brake ....I WAS COMPLETELY BAFFLED BY RT. 23 AUTOMALL'S SERVICE INCOMPETENCE !!! More