Route 23 AutoMall

Complete satisfaction! I would like to thank Mr. Steve Secor and Lenny Federici for a wonderful experience today . My daughter and I came in were treated with kindness and r I would like to thank Mr. Steve Secor and Lenny Federici for a wonderful experience today . My daughter and I came in were treated with kindness and respect from both gentlemen . We leased a Ford Fusion . We walked away with complete satisfaction and an overall great feeling of genuine care for our needs in finding a car. G. Cortese More

Purchase of used Ford F150 I found the Ford F-150 on Ford's certified pre owned website. It had everything I was looking for, a pre owned F 150 with very low mileage. The price I found the Ford F-150 on Ford's certified pre owned website. It had everything I was looking for, a pre owned F 150 with very low mileage. The price had been lowered several times and was within my budget, so I took a ride to have a look at it. Rick, the salesman, was very nice, very knowledgable and took me for a test ride. I loved the car, we finalized the deal the next day and Ford credit gave me a loan, all within 48 hours. I had a great experience there and would highly recommend anyone using them as a dealer. When I had the truck for 1 week, there was an issue with the air conditioner, they fixed it promptly and did not charge me anything. A great organization, go there for your next purchase! More

Great price with low miles Found a car on their website that I was very interested. Compared to other cars on the market at the time I felt like it was a good deal. They gave me Found a car on their website that I was very interested. Compared to other cars on the market at the time I felt like it was a good deal. They gave me a break on price as well. Carlos has helped us a lot. Thanks! More

Leased A 2016 Ford Explorer I recently traded in my 2008 Honda Civic and leased a new 2016 Explorer XLT. My salesman Rick was a pleasure to work with. The initial trade in pric I recently traded in my 2008 Honda Civic and leased a new 2016 Explorer XLT. My salesman Rick was a pleasure to work with. The initial trade in price for my Civic was pretty low but Rick was willing to work with me to get where I needed to be with both the trade in and the monthly payments on the lease. I would recommend Rt. 23 Automall and Rick specifically to anyone. More

SERVICE DEPT. NEEDS TO LEARN HOW TO FIX CARS !! Unfort. my hubby and I purch a brand new car cash (42K) and had problems since day one. Car spent more time at dealer than at my home. Between the ser Unfort. my hubby and I purch a brand new car cash (42K) and had problems since day one. Car spent more time at dealer than at my home. Between the serv. mgr and the owner, who is very rude to cash cust. appar. telling me i was wearing on him after 2 1/2 years of trying to get all of my car fixed. finally put me off just long enough that I could not put a lemon law on my vehicle and the brakes could not be warrantied. . The owner did express to me that it cost him a lot of money when my car was there for service. Still waiting for their serv. mgr. to call me back, it been 5 months and I had to go to a private garage to get my brakes, rotors and a caliper and pay $500, because of Rte. 23's pathetic treatment of customers, and inability to find the problem but find one's that didn't even exist, fixed which Rt. 23 Auto mall serv. dept. shaved my rotors 3 TIMES and when my mechanic showed me the pic of the problem brake ....I WAS COMPLETELY BAFFLED BY RT. 23 AUTOMALL'S SERVICE INCOMPETENCE !!! More

Bought a new car Very satisfy with. My. New explorer. One. Of the best place to get. A vehicle my salesman carlos santamaria. Is the best. The GM. Was great. I got Very satisfy with. My. New explorer. One. Of the best place to get. A vehicle my salesman carlos santamaria. Is the best. The GM. Was great. I got. My loan the way. I want to. Great. Place. To. Buy. A car.the show me all the. Departments. In the. Dealer. I wad introduce. To. Linda. In service More

best car experience I love my car I just purchased. My salesman Cory Griffin and finance guy Dante provided a great car experience for me. I would recommend them and the I love my car I just purchased. My salesman Cory Griffin and finance guy Dante provided a great car experience for me. I would recommend them and the dealership to anyone! More

Purchased a certified Ford Mustang If you are considering buying a Ford go the Route 23 Automall. The purchase of the vehicle was seamless. If you go through the internet buy the car If you are considering buying a Ford go the Route 23 Automall. The purchase of the vehicle was seamless. If you go through the internet buy the car from Mike Luberto. Honest, straight-forward, and does what he says he will do. I would buy a car again from Mike and recommend my family to this dealership. I am from out-of state and the registration could have presented a problem but Mike took over the process and honored his word. More

No professionalism whatsoever!!! The salesman couldn't look into my eyes, only at my chest as he proceeded to call me honey numerous times and then go on to swear in front of me. I w The salesman couldn't look into my eyes, only at my chest as he proceeded to call me honey numerous times and then go on to swear in front of me. I wanted a Ford Explorer XLT. He told me I was only worth of a Ford Escape. I took the Explorer for a test drive while they appraised my car. It then took them 45 minutes for them to give me my car keys back after I asked way too many times for them. I then asked where was my car and the answer I got was "it is out there somewhere." I left here so disgusted. I was called by the manager two days later and we discussed what happened. He asked if I would come back in and make a deal on the XLT. I said I would think about it. Well, of course, I never went back. The next night I am getting a phone call from the manager telling me how disappointed he was that I didn't come in because he was expecting me to bring him dinner because "I was such a nice Italian girl." Is that being professional??!!! This past weekend I went to another dealership where I was treated with complete professionalism and respect and I was able to make a fantastic deal on a brand new 2016 Ford Explorer XLT with all the options I wanted and more. More

Dealer satisfaction Great experience!!! Carlos santamaria did an excellent job along with Wayne. They went above and beyond anything I could have expected!! This is sec Great experience!!! Carlos santamaria did an excellent job along with Wayne. They went above and beyond anything I could have expected!! This is second car we bought from them in a six month period. Worked with us to find a great fit with our budget! More