Route 23 AutoMall

Best Car Shopping Experience Ever! I am a very hard person to please, but the staff at Route 23 Ford knew exactly how to make sure I left content! From the minute I set foot on their lo I am a very hard person to please, but the staff at Route 23 Ford knew exactly how to make sure I left content! From the minute I set foot on their lot, Carlos Santamaria came outside and listened to all the questions I had. At no point did I feel pressured, and at no point did I feel like Carlos was getting impatient with me in my decision making process. He answered all my questions and was always straightforward - no games or tricks to try and sell me. I appreciate the sincerity, the patience, and the outstanding attention to the customer at Route 23 Ford. I highly recommend this dealership to anyone interested in a new car! More

Great car buying experience I have to say it was the best car buying experience that I have had. My sales person CARLOS SANTAMARIA was excellent an was able to give me everythin I have to say it was the best car buying experience that I have had. My sales person CARLOS SANTAMARIA was excellent an was able to give me everything I wanted in my budget. I recommend Rt.23 Ford to anyone wanting a hassle free car buying experience. More

Excellent Service My experience at Route 23 Automall was outstanding. I was able to purchase my F-150 after visiting two other Ford dealerships. Route 23 Automall, not My experience at Route 23 Automall was outstanding. I was able to purchase my F-150 after visiting two other Ford dealerships. Route 23 Automall, not only gave me a great deal but made me feel very comfortable, and they were so honest and courteous throughout the negotiations. Bob Whetham is one of the best salesman I've ever had when purchasing a vehicle. He was very helpful, he is very valuable asset to this dealership reputation and success! Also, after I purchased my truck, the owner approached me as he was leaving, and was very courteous and congratulated me for my purchased. I highly recommend this dealership to anybody looking to purchase a new vehicle! Regards, Sergio T. More

Mark Hathaway goes above and beyond! I was impressed at the cleanliness and layout of the dealership, including a play area for my three small children. Our sales rep Mark Hathaway wen I was impressed at the cleanliness and layout of the dealership, including a play area for my three small children. Our sales rep Mark Hathaway went above and beyond to gives us great service but more importantly to help us purchase the right vehicle for our needs. I will definitely refer friends and family to 23 Automall Ford because of Mark - thank you! More

...Great expirience, treatment and fair prices Doing business with RT 23 Automall was a very pleasant expirience, no high selling pressures just plain and simple info about my Mustang. The sales de Doing business with RT 23 Automall was a very pleasant expirience, no high selling pressures just plain and simple info about my Mustang. The sales deptmnt is very attentive specially PJ Flattery and the sales manager James Kim as well as the finacial guy, Richie Garcia. Scott Barna, the principal of the dealership, is always available to resove any issues in order to provide a pleasant selling experience for the customers. All around a great place to do business with, great prices and a pleasant experience all around...Great job guys... More

The best experience I have ever had in purchasing a vehicle My experience with Route 23 Ford/ Nissan (Route 23 AutoMall) was the best experience that I have ever had with purchasing a vehicle because of the sal My experience with Route 23 Ford/ Nissan (Route 23 AutoMall) was the best experience that I have ever had with purchasing a vehicle because of the salesman, Harold Vargas. He spent hours with me discussing my needs and budget in order to give me the best service possible. I purchased a car and will continue to tell my friends to see Harold when they are in need of a car. More

Bad Service Experience I can't speak to the car buying experience, and after this, will never be able to. Called to make an appointment for a recall repair. They refused t I can't speak to the car buying experience, and after this, will never be able to. Called to make an appointment for a recall repair. They refused to make an appointment for a recall service repair because I did not purchase the vehicle there. Said they were not accepting "visiting vehicles" for this recall. Vehicle was purchased elsewhere due to where I lived at the time. If I still lived near the dealership where I purchased this vehicle, I would have brought it there for repair to begin with. I guess when it comes time to purchase another Ford vehicle, I will go back to the original dealership as well. Dumb business practice and against Ford Motor Company policy. While you're fixing my vehicle, I could be browsing shiny new vehicles in your showroom. But I guess not. More

Outstanding specialzed customer service I gave this dealer ta five star rating because of the specialized treatment you receive during your purchase. The sales rep worked with me until I wa I gave this dealer ta five star rating because of the specialized treatment you receive during your purchase. The sales rep worked with me until I was fully satisfied. It is the extra step or treatment that goes so far that it can not be measured. Thank you, thank you and thank you. I love my new truck. More

"OUTSTANDING CUSTOMER SERVICE" “OUTSTANDING CUSTOMER SERVICE” My wife Barbara and I would like to say thank you to the entire family of employees who took such GREAT CARE of us d “OUTSTANDING CUSTOMER SERVICE” My wife Barbara and I would like to say thank you to the entire family of employees who took such GREAT CARE of us during our car buying experience at Route 23 Auto Mall. We actually were moved to tears on our trip home in our new car! We especially would like to acknowledge Michele Bamper and Michael “Mike” Keane who listened intently to our story of my misfortune during an ice storm. I totaled our beautiful family Dodge Nitro. They both went above and beyond the call of duty to make sure my wife Barbara was happy with her new “Certified One Owner Car” that was IDENTICAL to her “Fire Red Baby” that I destroyed. I had simply mentioned I was a military veteran, 100% Disabled American Vet (DAV) of the United States Army Infantry with 25 years of service and it seemed like the Seas’ Parted! WOW! They all opened their hearts to our military family! I insisted I just wanted a fair deal But Michael and Michele just kept saying to their highers up; “We need to take care of this guy” and believe me I’m here to tell you THEY DID!! The PATRIOTISM shown to me by everyone I met in person was UNBELIEVABLE. I was made to feel so special! It made me feel so proud to be an American who served my country for great Americans like this. Route 23 Auto Mall is 100% dedicated to taking care of United States Military Veterans. And my experience was simply a wonderful one where people who are proud of their veterans showed it! I’m sure most of all their customers have these types of experiences when going to their dealership because they are good people with big hearts, who want to give you the best deal possible! Once again, Barbara and I would like to thank Michele, Mike, and the entire staff who worked on putting our new car on the road for us. On the way home we reflected on what a wonderful experience it was to buy our car from Mr. Scott Barna’s ROUTE 23 AUTOMALL! ROUTE 23 AUTOMALL More

Car buying experience By far, the best car buying experience we ever had. We were treated as family and not just as a "Customer ". There's nothing like going to the dealer By far, the best car buying experience we ever had. We were treated as family and not just as a "Customer ". There's nothing like going to the dealer, being able to browse around without someone over your shoulder trying to sell you something you don't want. Not here, "Feel free to browse, and let me know if you have any questions". More