Route 23 AutoMall

The best experience I have ever had in purchasing a vehicle My experience with Route 23 Ford/ Nissan (Route 23 AutoMall) was the best experience that I have ever had with purchasing a vehicle because of the sal My experience with Route 23 Ford/ Nissan (Route 23 AutoMall) was the best experience that I have ever had with purchasing a vehicle because of the salesman, Harold Vargas. He spent hours with me discussing my needs and budget in order to give me the best service possible. I purchased a car and will continue to tell my friends to see Harold when they are in need of a car. More

Bad Service Experience I can't speak to the car buying experience, and after this, will never be able to. Called to make an appointment for a recall repair. They refused t I can't speak to the car buying experience, and after this, will never be able to. Called to make an appointment for a recall repair. They refused to make an appointment for a recall service repair because I did not purchase the vehicle there. Said they were not accepting "visiting vehicles" for this recall. Vehicle was purchased elsewhere due to where I lived at the time. If I still lived near the dealership where I purchased this vehicle, I would have brought it there for repair to begin with. I guess when it comes time to purchase another Ford vehicle, I will go back to the original dealership as well. Dumb business practice and against Ford Motor Company policy. While you're fixing my vehicle, I could be browsing shiny new vehicles in your showroom. But I guess not. More

Outstanding specialzed customer service I gave this dealer ta five star rating because of the specialized treatment you receive during your purchase. The sales rep worked with me until I wa I gave this dealer ta five star rating because of the specialized treatment you receive during your purchase. The sales rep worked with me until I was fully satisfied. It is the extra step or treatment that goes so far that it can not be measured. Thank you, thank you and thank you. I love my new truck. More

"OUTSTANDING CUSTOMER SERVICE" “OUTSTANDING CUSTOMER SERVICE” My wife Barbara and I would like to say thank you to the entire family of employees who took such GREAT CARE of us d “OUTSTANDING CUSTOMER SERVICE” My wife Barbara and I would like to say thank you to the entire family of employees who took such GREAT CARE of us during our car buying experience at Route 23 Auto Mall. We actually were moved to tears on our trip home in our new car! We especially would like to acknowledge Michele Bamper and Michael “Mike” Keane who listened intently to our story of my misfortune during an ice storm. I totaled our beautiful family Dodge Nitro. They both went above and beyond the call of duty to make sure my wife Barbara was happy with her new “Certified One Owner Car” that was IDENTICAL to her “Fire Red Baby” that I destroyed. I had simply mentioned I was a military veteran, 100% Disabled American Vet (DAV) of the United States Army Infantry with 25 years of service and it seemed like the Seas’ Parted! WOW! They all opened their hearts to our military family! I insisted I just wanted a fair deal But Michael and Michele just kept saying to their highers up; “We need to take care of this guy” and believe me I’m here to tell you THEY DID!! The PATRIOTISM shown to me by everyone I met in person was UNBELIEVABLE. I was made to feel so special! It made me feel so proud to be an American who served my country for great Americans like this. Route 23 Auto Mall is 100% dedicated to taking care of United States Military Veterans. And my experience was simply a wonderful one where people who are proud of their veterans showed it! I’m sure most of all their customers have these types of experiences when going to their dealership because they are good people with big hearts, who want to give you the best deal possible! Once again, Barbara and I would like to thank Michele, Mike, and the entire staff who worked on putting our new car on the road for us. On the way home we reflected on what a wonderful experience it was to buy our car from Mr. Scott Barna’s ROUTE 23 AUTOMALL! ROUTE 23 AUTOMALL More

Car buying experience By far, the best car buying experience we ever had. We were treated as family and not just as a "Customer ". There's nothing like going to the dealer By far, the best car buying experience we ever had. We were treated as family and not just as a "Customer ". There's nothing like going to the dealer, being able to browse around without someone over your shoulder trying to sell you something you don't want. Not here, "Feel free to browse, and let me know if you have any questions". More

Trade in This dealer stands well out in front of any other dealer I have done business with. I had an unusual circumstance coming from owning convertibles for This dealer stands well out in front of any other dealer I have done business with. I had an unusual circumstance coming from owning convertibles for the past 12 years. I originally purchased a new 2014 Mustang hard top from this dealer. After driving it for about a week I went back and explained my issue. They went far beyond and helping me trading the car for a Mustang convertible. I have never experienced a car dealer that cared as much. More

CUSTOMER FOR LIFE I JUST BOUGHT A FORD ESCAPE AND LEONARD FEDERICI WAS UP FRONT AND HONEST! LOVE HIM AND THIS PLACE!!! JULIAN THE FINANCE GUY WAS EQUALLY HELPFULL. I JUST BOUGHT A FORD ESCAPE AND LEONARD FEDERICI WAS UP FRONT AND HONEST! LOVE HIM AND THIS PLACE!!! JULIAN THE FINANCE GUY WAS EQUALLY HELPFULL. More

Great deal, great experience.. Saw the CPO Ford on the website, and decided to take a ride over. I spoke with Jason who showed me the car, explained the warranty and took me for a t Saw the CPO Ford on the website, and decided to take a ride over. I spoke with Jason who showed me the car, explained the warranty and took me for a test drive. I was there for ab out 90 minutes and was treated like a KING. I purchased the car and picked it up a few days later. Everyone I encountered here was polite and professional! Highly recommend! More

Route 23 Automall a great place to buy a vehicle ! Harold Vargas, Mike and Dante worked with my wife and I to make our experience buying a car less of a hassle than ever before. They were all very acco Harold Vargas, Mike and Dante worked with my wife and I to make our experience buying a car less of a hassle than ever before. They were all very accommodating and our purchase of a preowned certified car with its 7/100 warranty made great sense. The plentiful selection of new and used cars made it easy to decide on a vehicle that met our needs. Thanks again ! More

Didn't feel like a car dealership This morning my car broke down and was in need for a new car so I decided to stop by Route 23 Auto Mall in Butler, NJ. When I walked in I was greeted This morning my car broke down and was in need for a new car so I decided to stop by Route 23 Auto Mall in Butler, NJ. When I walked in I was greeted by a very intelligent man named Harold Vargas. Harold was very professional and concerned with what I needed and he took the time to listen to my needs and wants. After going over everything I needed; Harold had the perfect car and was way below my budget. This was an amazing experience because Harold wasn't concerned about making money, but making me feel right at home. I needed a lot of help being an older man, Harold took the time to sit with me and show me how to use my car and went over every option not once but twice. He made sure I was comfortable. This truly was not a, "typical car dealership experience" that most people are used to. Thank you Harold for your hard work and knowledge on the products you offer. Look out for my referral. My friends and family will never shop at another car dealership again. Route 23 Auto Mall is the place to be and Harold Vargas is the man to see. Thank you again Harold you truly are a gentleman and a scholar. More