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Route 23 AutoMall
Butler, NJ
234 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 234 reviews
September 25, 2021
Recently purchased a new truck. Excellent experience all around. Will was friendly, honest and a pleasure to deal with. No pressure and easy going. The entire process was less than 4 hours. Would refer f around. Will was friendly, honest and a pleasure to deal with. No pressure and easy going. The entire process was less than 4 hours. Would refer family and friends to the dealership. More
by DG1984
Employees Worked With
Will Leibenow
March 29, 2021
Not once, not twice, but three times. The way we are treated at RT23 Automall is unbelievable. Lenny, yet again, came through for us but this time within a different time due to Covid. They were willing treated at RT23 Automall is unbelievable. Lenny, yet again, came through for us but this time within a different time due to Covid. They were willing to cater to us anyway possible that made us feel comfortable, whether it was making all transactions outside or inside. Nevertheless, service and attention was great. Thank you Lenny & everyone over at RT23 Automall for your hospitality. More
by Tclone113
Employees Worked With
March 15, 2021
Best car buying experience I’ve ever had! I have to admit I was a Wayne Ford customer for 20 years and I was never treated by a salesman as wonderfully as I was by Solomon and Anthony. Solomon and Anthony ma I was a Wayne Ford customer for 20 years and I was never treated by a salesman as wonderfully as I was by Solomon and Anthony. Solomon and Anthony made me feel like they truly wanted my business and fought hard to get me the vehicle I wanted at an unbeatable price. All details were worked out via email, text or by phone and I only had to spend about 10 minutes inside to sign papers. I would recommend anyone looking to purchase a Ford to give their business to this dealership because they won’t be disappointed, only blown away by the service they receive. I will definitely be giving my business to this dealership for as long as I am living in the area. Thanks again guys for such a great experience! More
by pixiedust0713
Employees Worked With
Solomon Faizi, Anthony Guerriero
January 07, 2021
Holding my tongue with this review. This place is absolute xxxxxxxx and screwed me over in so many different ways. I would never ever purchase from here again and I will have my guard extremely high absolute xxxxxxxx and screwed me over in so many different ways. I would never ever purchase from here again and I will have my guard extremely high the next time i buy a car from anywhere. More
by RT
Employees Worked With
Mike in service department is nice, Steve Secor, Fernando Pena
August 12, 2020
Leased a Ford Fusion last year. I never leased a car before. Leonard Federici patiently explained the benefits for a driver like myself who does not drive that much. He did have to explain things more t before. Leonard Federici patiently explained the benefits for a driver like myself who does not drive that much. He did have to explain things more than once and I appreciate his kindness. The lease price he worked out was good for my budget. I returned for an oil change and found the service dept. was professional and courteous. I was so impressed with the non pressure sales and and courteous staff I have since referred two friends to 23 auto mall. As a woman shopping alone for a car and feeling anxious I can say that dissipated and became comfortable with the process. I would give them more than a 5 star rating. More
by Paula C.
Employees Worked With
August 11, 2020
Great dealership great staff. I recommend them if you in the market for new or used. They’re very knowledgeable and the sales staff really makes you feel at home the market for new or used. They’re very knowledgeable and the sales staff really makes you feel at home More
by Pizzle5252
Employees Worked With
August 10, 2020
Great customer service! Always have a good experience when I come to Rt. 23 Auto Mall. Mark was very helpful. I'm not sure of my next vehicle, but, I will purchase it here. Always have a good experience when I come to Rt. 23 Auto Mall. Mark was very helpful. I'm not sure of my next vehicle, but, I will purchase it here. More
by ctjeter1
Employees Worked With
Mark Hathaway
September 29, 2019
Great customer service I came into the dealership a few days ago since I’m on the market for a new car after an accident. I was helped by Andreas and Soloman. Those two gent I came into the dealership a few days ago since I’m on the market for a new car after an accident. I was helped by Andreas and Soloman. Those two gentlemen were very helpful and kind. They were able to answer all of my questions and assist me in finding what car best fits. I would highly recommend this dealership to a friend. 10/10 More
by Madelinepulido
Employees Worked With
Andreas, Soloman
September 28, 2019
Great customer service from Andreas Andreas is always professional and easy to work with. Haven’t found the perfect new whip yet but can always count on this place for great customer ser Andreas is always professional and easy to work with. Haven’t found the perfect new whip yet but can always count on this place for great customer service. More
by Mali Fara
Employees Worked With
Andreas England
September 25, 2019
Discriminates against out of town customers I have filed a discrimination complaint in Morris County against this dealership. They refuse to sell to out of state citizens...claiming that dealing I have filed a discrimination complaint in Morris County against this dealership. They refuse to sell to out of state citizens...claiming that dealing with customers from Vermont and other states gives them, "brain damage." More
by Reviewer
Employees Worked With
Steve Secor
