Back

Route 23 Honda

Pompton Plains, NJ

4.9
2,716 Reviews

700 Route 23 North

Pompton Plains, NJ

07444

Directions

By Type

Showing 2,716 reviews

July 03, 2014

Best Honda Dealership!!! I just purchased my 6th Honda from Alton Brown today! He is a professional who is exceptional in customer service and knowledge!!! He truly cares ab More

by bigrichiec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bruce
Jul 14, 2014 -

Route 23 Honda responded

Thank you for taking the time to review our Dealership. We really appreciate the accolades! We are so happy to hear that Alton and Eric took great care of you. Thank you also for the repeat business, it truly means a lot to us. Thank you again for the review and for all of your past and future business with our Sales as well as Service Department. Best of luck in your new car!

July 02, 2014

Good Dealer for Buying and Servicing The sales person was courteous, respectful, listened to our needs and negotiated fairly and earnestly. He took the frustration out of car buying and More

by cabian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 14, 2014 -

Route 23 Honda responded

Thank you for taking the time to review our Dealership. We always strive for excellent customer service so we love hearing from our customers letting us know we are getting things right. We appreciate both of your Sales and Service reviews. Thanks again and best of luck in your new car!

July 02, 2014

Very sad I was sent an e-mail for a price on the Accord. I called and confirmed that this was the price I would pay minus any MV fees etc. I spoke with the sal More

by eastpointlight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
July 01, 2014

Worst Experience at Route 23 Honda Dealership NJ I usually do not write reviews but I am forced to write a bad review for this Route 23 Honda Dealership NJ. My husband contacted 6-8 dealerships and r More

by HondaSeeker99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Ciasullo, Mike Wilson
Jul 03, 2014 -

Route 23 Honda responded

Thank you for taking the time to review our Dealership. It's unfortunate that in the normal course of business, dealerships will encounter clients who communicate their wants and desires inaccurately. As a dealership we understand that our clients are always attempting to secure the best price they can for their vehicle. However, it's important to communicate clearly to the dealership exactly what you as a client are looking for and exactly what you expect to pay for it. While we appreciate the fact that this client believes they communicated clearly, this was not the case. No less than 3 conversations were had prior to the clients arrival and yet once here the vehicle of interest had changed. In an effort to satisfy every client we did reach out and offer to take the additional loss and satisfy the customer. However the peace offering was refused. This client, now seeking additional discounts, appears to be using the situation to leverage the impossible. We regret that this situation came about however we made every attempt to rectify it but to no avail and we find it regretful that the inability to lose large sums of money is being perceived as rude behavior. We cordially extend an invitation to revisit this deal and come to an amicable conclusion.

July 01, 2014

2014 Honda Civic Si Coupe Buying Experience Ilber and the staff at Rt. 23 Honda were very respectful and helpful in my new vehicle lease. Great customer service! They helped me to get into the More

by Muthias79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 14, 2014 -

Route 23 Honda responded

Thanks for taking the time to review our Dealership. We are pleased to hear that Ilber was able to get you into the car you desired at a price that you could afford. Thanks again for buying from Route 23 Honda. We wish you the best of luck in your new car!

June 30, 2014

Do not trust Route 23 Honda dealership It was a very bad experience to visit Route 23 Honda dealer. They do not know what they are doing. So, they had provided us with a quote and backed of More

by CarBuyer84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Ciasullo, Mike Murphy, Linda Saccomanno, Eric Bruce
Jul 03, 2014 -

Route 23 Honda responded

We are posting the same response to this review that we posted in a separate review since it is our sincere belief that they are both related to the same situation. Thank you for taking the time to review our Dealership. It's unfortunate that in the normal course of business, dealerships will encounter clients who communicate their wants and desires inaccurately. As a dealership we understand that our clients are always attempting to secure the best price they can for their vehicle. However, it's important to communicate clearly to the dealership exactly what you as a client are looking for and exactly what you expect to pay for it. While we appreciate the fact that this client believes they communicated clearly, this was not the case. No less than 3 conversations were had prior to the clients arrival and yet once here the vehicle of interest had changed. In an effort to satisfy every client we did reach out and offer to take the additional loss and satisfy the customer. However the peace offering was refused. This client, now seeking additional discounts, appears to be using the situation to leverage the impossible. We regret that this situation came about however we made every attempt to rectify it but to no avail and we find it regretful that the inability to lose large sums of money is being perceived as rude behavior. We cordially extend an invitation to revisit this deal and come to an amicable conclusion.

June 30, 2014

Luis is the best. He helped us get a great car with fair reasonable payments. He does hesitate to assist with any issues we have. It has been the best car buying exper More

by tracy.wright.925602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Felipe
Jul 14, 2014 -

Route 23 Honda responded

Thanks for taking the time to review our Dealership. We strive for excellent customer service and are so happy to hear that Luis was so helpful and accommodating. We thank you again for the business and wish you the best of luck in your new car!

June 30, 2014

Alton Brown is the BEST Alton Brown was excellent to work with. He was very friendly and patient. This is my 2nd car from R23 Honda. I have never been disappointed. More

by Joanna Zimnoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 14, 2014 -

Route 23 Honda responded

Thank you for taking the time to review our Dealership. We love hearing when our customers are happy and well taken care of. Thank you for your repeat business. On behalf on Alton and the Route 23 Honda family, best of luck in your new car!

June 30, 2014

Great Job! It was by far the best experience I've ever had in a dealership. I would highly recommend Alton Brown his customer service is outstanding. More

by CMaldonado23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 14, 2014 -

Route 23 Honda responded

Thanks for taking the time to review our Dealership. At Route 23 Honda we do strive for excellent customer service and it is our pleasure to hear what a great experience you had here with Alton. Thank you so much for your business and best of luck in your new car!

June 30, 2014

Great purchased experience I bought my commuter my car on this dealer 7 years ago via online... still my best purchase experience so far, I keep coming back for their service, a More

by Tbeart22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Online purchase
Jul 14, 2014 -

Route 23 Honda responded

Thank you for taking the time to review our Dealership. We are sorry to hear about the trouble you had attempting to service your vehicle at another Dealer. Thank you for pointing out what an easy and accommodating time you have servicing with us here at Route 23 Honda. We appreciate all of our customers and always make sure we provide excellent and convenient service. We look forward to working with you again in the future!

...
177
...