
Route 23 Honda
Pompton Plains, NJ
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Best Honda Dealership!!! I just purchased my 6th Honda from Alton Brown today! He is a professional who is exceptional in customer service and knowledge!!! He truly cares ab I just purchased my 6th Honda from Alton Brown today! He is a professional who is exceptional in customer service and knowledge!!! He truly cares about his customers and does not pressure you at all! Eric Bruce, the sales manager was great and delivered a GREAT price!! This dealership is truly family oriented and the staff makes you feel like one of the family! Their service department is top-notch and they deliver high quality workmanship at low prices! I've also referred many family members and friends to Route 23 Honda (all with excellent results)! I will continue to service my vehicles and will only purchase from them! Do yourself a favor when you are shopping around for a vehicle or service....don't look any further than Route 23 Honda...they exceed my expectations every time!! More
Good Dealer for Buying and Servicing The sales person was courteous, respectful, listened to our needs and negotiated fairly and earnestly. He took the frustration out of car buying and The sales person was courteous, respectful, listened to our needs and negotiated fairly and earnestly. He took the frustration out of car buying and made it a pleasant experience. I would definitely return there in the future for a purchase. As a previous owner of a Honda, I have had the same experience with the service department. No appointments for lesser maintenance items such as oil changes, courteous curb side troubleshooting, and not a long wait at all. Larger services need an appointment and they do good work. Have had no problems. More
Very sad I was sent an e-mail for a price on the Accord. I called and confirmed that this was the price I would pay minus any MV fees etc. I spoke with the sal I was sent an e-mail for a price on the Accord. I called and confirmed that this was the price I would pay minus any MV fees etc. I spoke with the salesman and we went over the numbers. I said OK, lets do the deal. He comes back 10 min later and now tells me I need to come up with $500.00 more or I am not eligiblefor the 1.9 rate. He never said one word about this until I was ready to sign the paperwork. Had he told me from the start that I need to pay the extra $500.00, I would have still brought the car but it was sneaky and underhanded to try to trick me like this and waste my time. And I am a repeat customer!! More
Worst Experience at Route 23 Honda Dealership NJ I usually do not write reviews but I am forced to write a bad review for this Route 23 Honda Dealership NJ. My husband contacted 6-8 dealerships and r I usually do not write reviews but I am forced to write a bad review for this Route 23 Honda Dealership NJ. My husband contacted 6-8 dealerships and received multiple quote from them as we were planning on buying a new Honda. My hubby negotiated price with Mark who works at the dealership and convinced us to drive over 2 hours to buy the car. We had requested quotes for Honda 2014 with Navigation System and we have the request for quote that we had submitted. When we went there they showed us a car without the Navi and we are like we negotiated quote for car with Navi and then they backed off from their words on that price. So they made us just sit there and wait and wait and wait and came back saying okay we will try to meet our price because we misunderstood or whatever happened. Then they made us again wait and wait and wait for over 30 minutes and came back saying we CANNOT meet the price. Oh well, we drove over 2 hours not to negotiate, we thought the deal was final and we wanted to bring our new car home!!! The behavior of people was very rude except Steve and it is TOTALLY UNACCEPTABLE that we agree on something and you take your words back. The dealership is dishonest and unreliable. They will give you the best price but take their words back from it. I would definitely not recommend even visiting that dealership again!!! More
2014 Honda Civic Si Coupe Buying Experience Ilber and the staff at Rt. 23 Honda were very respectful and helpful in my new vehicle lease. Great customer service! They helped me to get into the Ilber and the staff at Rt. 23 Honda were very respectful and helpful in my new vehicle lease. Great customer service! They helped me to get into the car i wanted at a price that fit my budget. Very understanding and not pushy in the least. More
Do not trust Route 23 Honda dealership It was a very bad experience to visit Route 23 Honda dealer. They do not know what they are doing. So, they had provided us with a quote and backed of It was a very bad experience to visit Route 23 Honda dealer. They do not know what they are doing. So, they had provided us with a quote and backed off from the final out the door pricing that we were agreed upon. We had everything previously discussed and confirmed with the dealership and they did not keep their words and we had driven quite far distance to get our new car and returned empty handed. WE DO NOT RECOMMEND ANYONE GOING TO THE ROUTE 23 HONDA DEALERSHIP. We learnt a lesson hard way and if you do not want to waste your time and efforts, please take this dealership off of your list when you request quotes. More
Luis is the best. He helped us get a great car with fair reasonable payments. He does hesitate to assist with any issues we have. It has been the best car buying exper He helped us get a great car with fair reasonable payments. He does hesitate to assist with any issues we have. It has been the best car buying experience we'd ever had. Thank you, Luis. Freddie Williams Tracy Wright More
Alton Brown is the BEST Alton Brown was excellent to work with. He was very friendly and patient. This is my 2nd car from R23 Honda. I have never been disappointed. Alton Brown was excellent to work with. He was very friendly and patient. This is my 2nd car from R23 Honda. I have never been disappointed. More
Great Job! It was by far the best experience I've ever had in a dealership. I would highly recommend Alton Brown his customer service is outstanding. It was by far the best experience I've ever had in a dealership. I would highly recommend Alton Brown his customer service is outstanding. More
Great purchased experience I bought my commuter my car on this dealer 7 years ago via online... still my best purchase experience so far, I keep coming back for their service, a I bought my commuter my car on this dealer 7 years ago via online... still my best purchase experience so far, I keep coming back for their service, and I do recommend them to my friends. Not too long ago I got a great deal on a honda minivan on other dealer...to lazy to go to route 23 that day to match the deal, with in 2 weeks I needed a service...oh boy..I leaner that cheaper on this case it was not better, what a hard time to get them to work around my schedule or get a loaner on my 2 weeks old car. I realized that the route 23 honda service is not standard among the other dealers...their service is ahead of their peers. When I ready for my next Honda, there is only one place I'll go. More