Route 23 Honda

Was looking to change to a Honda, never was a customer here but was treated with highest respect and could easily say my purchase of a used truck was handled exceptionally well by Alton, i was very please here but was treated with highest respect and could easily say my purchase of a used truck was handled exceptionally well by Alton, i was very pleased with the sales team and would recommend this dealership going forward. My purchase of a used Honda Ridgeline was made seamless by Rt 23 Honda. More

Repeatedly gave deceptive and inaccurate answers to direct questions (otherwise known as lying). Changed figures on the contract after the deal amount was agreed upon. Sales Department inflate direct questions (otherwise known as lying). Changed figures on the contract after the deal amount was agreed upon. Sales Department inflated accessory prices above what their own service department quoted. If you want 2 hours of deception, lies and half-truths, and you want to meet a parade of salesmen, managers, and finance people, this is the place for you! I would rather pay a few dollars more and deal with professionals who have integrity, and who know the difference between truth and lies. More

One of my colleague purchased his new car from Route 23 Honda and he forwarded me his price quote, which looked really competitive compared to the ones that I got from my local dealers. So I went ahead and Honda and he forwarded me his price quote, which looked really competitive compared to the ones that I got from my local dealers. So I went ahead and contact route 23 Honda. Got the same prompt and competitive internet price quote. Car buying process was smooth. Really no-hassle, no haggle process. More

Mr. Jose Luciano was vey professional, kind and sensitive to our needs. We visited the dealer the first time, Mr Luciano did not put pressure on us to buy a vehicle at that moment. When we returned, he rec to our needs. We visited the dealer the first time, Mr Luciano did not put pressure on us to buy a vehicle at that moment. When we returned, he recognized us immediately and took care of us promptly. He gave us the best deal possible. We are very satisfied. We will recommend Mr. Luciano to our friends. More

We have the best dealer ever, Dino Riccio. He is helpful and considerate of our needs. Some dealers are loud-mouthed, abrupt and over-agressive. We know because we have dealt with a few over the years. and considerate of our needs. Some dealers are loud-mouthed, abrupt and over-agressive. We know because we have dealt with a few over the years. They make the experience uncomfortable and very unpleasant, which is what you remember about buying a car. Dino is friendly, pleasant and very likeable, which makes purchasing a vehicle as affable as it can be. We first dealt with Dino last Feb.(2010). My husband bought me a Ridgeline for Valentine's Day, and I love it. Last fall we had our older daughter see Dino to help her pick a car to suit her needs. She found him to be personable and respectful of her needs and budget. Yesterday, we went back to Dino and now I purchased a Pilot for my husband for Valentine's Day. Dino once again was great to work with. I find purchasing a vehicle to be stressful and it takes time and effort to find a comfort zone, but Dino has made us comfortable and is understanding of our wants and needs. Our younger daughter is considering purchasing a new car and is definetly going to see Dino. In fact, she may come with us when we pick up the Pilot to test drive a CRV. Again, we think the world of Dino and we believe he is a wonderful dealer. I guess he has helped to make us "a Honda Family". We certainly have recommended him to our friends and family. We have found Honda 23's service dept. to also be great to deal with. Everything has gone smoothly with my Rigdeline. More

it was a pleasure to deal with the guys at rt23 honda, they made everything simple with no hassles, every dealership should have the friendly service as they do and make it as easy as they have for me to they made everything simple with no hassles, every dealership should have the friendly service as they do and make it as easy as they have for me to buy my new vechicle. thank you to mike murphy and dino. you guys are the best More

My wife and I have just leased our 6th CRV from Route 23 Honda in Pompton Plains NJ. Our salesman Dino Riccio, as well as the excellent service dept. keeps us coming back. we have recommended friends & fam Honda in Pompton Plains NJ. Our salesman Dino Riccio, as well as the excellent service dept. keeps us coming back. we have recommended friends & family to Dino and Rte 23 Honda. The people are very friendly & helpful, and will do everything in their power to make the customer happy. Dino's friendly & caring manner & his knowledgeable professionalism make the Rte 23 dealership one that we will continue to use and recommend. More

We bought a car there this month and were promised one thing but delivered another. Some of the most basic fixes to a used car weren't done- power outlets didn't work, headlight was out, clear gaps in the thing but delivered another. Some of the most basic fixes to a used car weren't done- power outlets didn't work, headlight was out, clear gaps in the detailing were visible and rattles still rattled. For a "certified" car, they neglected to tell us quite a few minor details that, had we known about, would have demanded they fix. Instead, another trip to the dealer will soon be in order, and all the hassle that goes with it. More

Very positive and efficient transaction...the Honda team is a great one very customer focused...I've purchased many cars both new and used in my life and I would say that this one was by far one of the very is a great one very customer focused...I've purchased many cars both new and used in my life and I would say that this one was by far one of the very best car purchasing experiences I've ever had! Thanks Route 23 Honda team...you guys are really first class in your sales approach and all you do! More

This actually is a MIXED REVIEW. While the SERVICE portion of my dealings were AWFUL with this dealer, the REMEDYING of the awful service was EXCELLENT. So here is how my experience went: I called Th portion of my dealings were AWFUL with this dealer, the REMEDYING of the awful service was EXCELLENT. So here is how my experience went: I called Thursday 1/13 before 3:30 p.m. and made an appointment for first thing Monday morning, 1/17, 7 a.m. to leave my car for complete detailing. The appointment was accepted by the dealership, and at no time did they say they had previous commitments that day that would not allow them to handle my vehicle on that day. I brought my car in at the designated time, and requested a loaner car. I was told I would receive a call when my vehicle was ready. At no time during that transaction was I told by the attendant that they had previous commitments that might not allow my car to get done that day. Like most people would have, I ASSUMED MY CAR WOULD BE DETAILED ON THE DAY I MADE THE APPOINTMENT, and like most people, I assumed the job would take 4 or 5 hours. By 4:30 p.m. when I had not heard from the dealership, I phoned them to inquire about my vehicle. The first attempt I was put into my rep's voicemail so I left a message. The second attempt I was put on hold by the rep. I finally got tired of being on hold and hung up. The 3rd time I called, I spoke with my rep who advised me that my car would be detailed "tomorrow" as they had "many used cars" that had to be detailed that day. I could not believe my ears. I asked to speak with the service manager. I let him know I was stunned at this information and feeling jerked around. I expressed this situation was completely unacceptable; and to make matters worse, no one had called during me during the day to advise me of the situation. I had to call them at the end of a business day to hear that they had done what was convenient for them and their used cars rather than work on a customer's vehicle as they had promised which was implied BY THE APPOINTMENT MADE 4 DAYS PREVIOUSLY. The service manager found nothing out-of-the way about any of this. There was no apology, no admission of a mistake, no understanding that this was TERRIBLE customer service and no way to do business, NO UNDERSTANDING THAT THEY WERE NOT BEING TRUE TO THEIR WORD .... no understanding that this was not fair, not ethical, not reputable. The only thing that the service manager did seem to understand was that there was nothing he could say that would make me feel better about the situation .. perhaps that's why it wouldn't possibly occur to him that the first words out his mouth should have been "WE'RE SORRY." I concluded my conversation with the service manager as I had wasted at least 20 minutes on the phone with him and resolved nothing. Here's where the story will take a turn for the better BEFORE IT GOES ALL DOWNHILL AGAIN (you won't believe it ... read on). Tuesday morning I receive a call from a VERY effective woman, Liz Loewrigkeit, specifically designated to handle Customer Relations. The first thing she wanted to do was apologize for my experience. Simple, right??? and quite sincere in my opinion. She listened to what occurred and my thoughts on the matter. She understood why I would feel the situation was unacceptable and she had been authorized by one of the owners of the dealership to complete the detailing of my vehicle at NO CHARGE ... quite nice, yes??? I thought so ... it made me feel MUCH better about the incident. My schedule did not allow me to get to the dealership to pick up my car until mid-morning. Here's where it takes a bad turn again, unfortunately. I looked over the car and could see the job that was done just wasn't a good job unfortnately. I turned over the mat in the front drivers side and there were crumbs and other dirt clearly visable .. and the rest of the drivers side floor didn't look cleaned either. I could NOT believe that after everything that had occurred, they could POSSIBLY return the car to me in that condition. In a few minutes, Liz was back on the case, and we were meeting in person. I was again expressing how unbelievable the situation was... I don't know the manager's name I was now dealing with, but he was none to pleased either and was handling matters. It was recommended I leave the car again. I agreed I would but expressed how aggrevating it was to have to keep dealing with this nonsense .. AND IT TAKES SO MUCH TIME ... 30 minutes on the phone Monday ... and it would be an hour before I would leave the dealership on Wednesday. "Who has that kind of time" I literally asked Liz. Here's where she smoothed things over again. I was provided another loaner car, and this time, when the car was done, they would bring my car to my home and switch cars there. So I'll avoid a 3rd trip to the dealership. We shall see how this all turns out. More