Route 23 Honda

We all know what kind of people work at car dealerships, and Route 23 Honda is no different. My wife found a preowned car online and entered her information showing interest in it. The next morning, for s and Route 23 Honda is no different. My wife found a preowned car online and entered her information showing interest in it. The next morning, for some reason they called my phone to follow up, since we have bought several cars from them over the years, I assume they looked up our name and called the number on file. I said yes we were interested and I would have my wife call back. That evening she made an appointment for a test drive the next day at 3 and the dealer sent a price offer that said it was good for a week. The next morning, again, they called my phone to confirm. I said yes we were coming to test drive. My wife showed up and there was only one other customer shopping around the floor. The salesman told my wife his name was Luis and gave her the keys to take a test drive. While she was on the test drive, they called her in the car and she said she was on the way back. When she got back a technician, not the salesman met her at the curb and said sorry, the car was sold while she was test driving it. She was surprised and the man said he would get the sales manager and wait out side. She waited and no one showed up so she left. I called the dealership to ask why they confirmed with us, made an offer, and let us take the car. I asked for Luis and got put on hold, 5 minutes later the operator comes on and says Luis is off today, so I gave my name and they looked up the appointment and it was with someone named Junior, so the salesmen lie and use each other's names to deceive customers and avoid taking responsibility. He never picked up, so I hung up and called back and asked for the Sales Manager, the operator asked me a million questions before I finally insisted she put me through, the manager lied to me multiple times and was very rude and refused to even acknowledge the facts of what was happening in front of him. He said the other customer was there first and we should have come yesterday... meanwhile, we had the appointment, the online offer, and the test drive and they knew we were repeat customers and the customer had not shown interest in this vehicle previously or taken it for a ride. Who sends a car out on a test drive while selling it to someone else? After spending close to 100K there, they lost a customer with a pocket full of cash. Lying and cheating come back to haunt businesses. More

I went to this dealership earlier this week because they had a good selection of CRV Hybrids at this time during all kind of shortage and supply chain issues. The salesman 'Yaik' started the conversation by had a good selection of CRV Hybrids at this time during all kind of shortage and supply chain issues. The salesman 'Yaik' started the conversation by announcing that CRV hybrids are $2000 over MSRP (even before showing me the car or giving a test drive). By the time I took a test drive and expressed that I am interested in the vehicle that number had ballooned to $5000 over MSRP! His manager 'Juan Mosquera' came and started giving me a lecture on demand-supply!! These guys do not even understand the concepts of demand-supply while lecturing the customers on it! All they want is to rip you off and they are unethical in doing business! It was not the case where they had only one CRV hybrid and there were 10 customers trying to buy the same car at the same time. They had 9 CRV hybrids on the lot and I was the only customer trying to buy one so why should I pay $5000 over MSRP? Yaik also had the audacity to tell me that I wasted his time! Infact, I wasted my 1 hour to drive to this dealership after work ! These guys are unethical and they do not know how to treat a genuine customer so don't waste your time because they don't deserve your business!! More

I have had excellent service from my Honda service rep,, Poppy Carver. She has always been very honest and very knowledgeable. I always ask to schedule with Poppie. My car was well taken care of in this mai Poppy Carver. She has always been very honest and very knowledgeable. I always ask to schedule with Poppie. My car was well taken care of in this maintenance session!Oil change,tires, alignment,battery, and a number of services were handled while I waited right there. No problems...a great tune- up for my older model Fit! And Poppie goes out of her way to offer me her best attention and concern! Also a " shout out" to a real gentleman, " Caesar! He is an outstanding staff member,who always greets me warmly when I arrive for service , checks my service ticket, does most of the preliminary " entry " procedure. Caesar has always acknowledged me when I'm waiting or sitting in the waiting area, and takes time to inquire about my well- being. So appreciated! ( ( Where does a person find that kind of courtesy at a Service Appointment?) So...thank you Poppie and thank you,Caesar! You both are wonderful to know!! More

We recently bought an Odyssey through Route 23 Honda. Our sales consultant, Junior, was super nice and helpful. He worked with us to get a good price and we are very happy with our purchase. Angelika f Our sales consultant, Junior, was super nice and helpful. He worked with us to get a good price and we are very happy with our purchase. Angelika from Finance was also funny, knowledgable and fast. Thank you Junior and Angelika! ~Liz, Alex & Nikolai More

David Yoon was great to work with, I have been a customer at Route 23 Honda since 2018 and I am pleased with my new vehicle. Thank you for your professionalism! at Route 23 Honda since 2018 and I am pleased with my new vehicle. Thank you for your professionalism! More

Patricknj973, you were sooo not wrong. I too brought my car in for a recall and decided to have my car detailed while it was there. The service was excellent. I was so happy with the detailing results, I car in for a recall and decided to have my car detailed while it was there. The service was excellent. I was so happy with the detailing results, I called later that week to get my other Honda detailed. I was told that after my service earlier that week, a $19.95 charge for a loaner car was instituted. I agreed to the charge and scheduled the service. Both of my appointments were scheduled for Fridays. I assumed I would be picking up my car on Saturday morning, since the earlier service call was completed on a Saturday. Shortly after returning home, I got a call telling me that my car would not be detailed until Monday. I was astounded that having known about this appointment for weeks they didn’t reschedule my appointment. I inquired about the loaner car charge and they informed me that they had every intention of charging me for each of the days they were in possession of the car. After hearing my response, they agreed on a single charge of $19.95 for the day they serviced the car. As with the last service call, the detailing was excellent. When I paid the bill, I saw the notation for charging the bill for the loaner car. The actual bill did not contain an additional charge. After all of this they should have charged the bill for the $19.95. They lost a customer solely on Customer Service. 18 years and 5 cars later. Shame on the Honda Corporation for allowing this dealership to represent your brand. More

Excellent Service, Awesome people, Great Staff. Rolando who served and attended to me was phenomenal, cool, calculated and poised but above all, very professional. He is a great asset to your organization. who served and attended to me was phenomenal, cool, calculated and poised but above all, very professional. He is a great asset to your organization. He sealed the deal real fast and got straight to the point with my wants in my new Honda Accord . More