Route 23 Honda

Great Experience David Yoon was courteous, knowledgeable and professional. He answered all of my questions and got me a great deal. David made the whole buying process David Yoon was courteous, knowledgeable and professional. He answered all of my questions and got me a great deal. David made the whole buying process comfortable and smooth. I recommend him to anybody who want buy a Honda. More

Outstanding customer service Sales consultant, David Yoon, was exceptional! I highly recommend David and Route 23 Honda. David was informative, professional and courteous. I didn Sales consultant, David Yoon, was exceptional! I highly recommend David and Route 23 Honda. David was informative, professional and courteous. I didn't feel pressured, rushed or ignored. He welcomed all of my questions, respected my need to consider my options, and even gave me a ride to the dealership the following week so I could close the deal! He is a true professional who is vested in his work and potential clients. More

Incompetent service department We dropped off our Honda Accord on a Monday to diagnose a check engine light (CEL) that's been on due to the car running too rich (too much fuel/not e We dropped off our Honda Accord on a Monday to diagnose a check engine light (CEL) that's been on due to the car running too rich (too much fuel/not enough air). The car needed to pass inspection, so it was crucial for us to get the issue diagnosed and then repaired right away. For background, I own a copy of my car's Honda Service Manual and have already replaced the most common parts that may cause that CEL (MAF sensor, O2 Sensors, dirty air filter, fuel injectors, etc). I had a good amount of experience with the issue beforehand, but figured taking it to a "professional" dealership with good reviews was the best option at this point. I was wrong. This review is pretty long so bear with me. Our service advisor was Connor and our tech was Justin. On Tuesday, Connor calls us and says that the "master air flow sensor" needed to be replaced. That part doesn't exist, so I asked if he meant the "mass air flow sensor" instead? I politely explained to him that we already replaced the MAF sensor TWO times (with Honda parts) and that the tech was wrong. The lazy tech probably only recommended that because replacing that sensor takes a total 2 minutes of work. Connor explained that when they swapped in a new sensor, the car wasn't running rich and was back to normal. That sounded like complete lies, so I asked to have a before and after readout of the fuel trim as proof (that only takes a few minutes to do). I also asked for them to explain exactly what was diagnosed that led to that conclusion. After calling me back, Connor provided neither and instead said he would warranty the sensor for free (after I provided the receipt). I explained to him that replacing the sensor wouldn't fix the issue, but I figured that was fair of him and I might be wrong. We left the car another day and the sensor was ordered to arrive tomorrow. On Wednesday, the sensor was installed and we were told "the car feels fine" after a road test. Since I didn't get that before and after readout, I suspected the light would come back on. Another advisor I spoke to said that I was being "too technical", even though this is pretty basic stuff that a Google search could explain. We pick up the car, pay the $144 (sales tax + an extra $5 in fees), and walk away. When I looked at the service report, it says that they were diagnosing a "lean" condition when the car had a "rich" condition. Although that may not seem like a big deal, those are two completely different issues - it just goes to show how clueless the advisors are. According to Connor, that's what his "manager" wrote. But whatever, I figured the problem was solved and that was that. Literally 2 minutes later while driving, the light comes back on. At this point, I was considering just walking away and never going back to them again, but I paid money for this. I drove back and dropped off the car again. On Thursday, Connor reached out and told me that further diagnosis was being done with a more experienced tech working on the car. Connor apologizes and says that a more experienced tech should've been working on the car from the start. By now, I asked multiple times for a list of what exactly was diagnosed on the car. For four days straight, they still couldn't provide that and couldn't figure out what was wrong with the car. They wanted another day with the car to further troubleshoot, but I wanted them as far away from the car as possible at this point. I had no faith in them and I didn't want to risk any damage to the car. After some resistance on Connor's part, I get understandably angry and tell him that I'm picking up the car that night and that wasn't up for negotiation. This is where I was truly blown away by this service department: Connor calls me back and says that the tech BROKE two vacuum hoses in the car, which explains why they were hesitant to return the car that day. I bet the only reason I was even told that was because I was going to pick up the car that night, if I left it another day he wouldn't have said anything and it would've slipped right under the radar. On Friday, they replace the hoses and do no further diagnosis. Connor's excuse was that since I wanted the car back, they couldn't diagnose it further, even though I wasn't picking up the car until after 7 PM. He also said that the light was an "intermittent issue", which made it harder to diagnose. The light has been consistently on for over a year, and if it ever turned off, it would turn back on after a few hours. I also finally get a response for what was diagnosed: "The sensor was replaced, the fuel pressure was normal, and the other troubleshooting steps in the service manual for that check engine light were done". Are you serious? It took FIVE days for that? In total, we didn't have our car for FIVE days, we had coolant hoses broken by negligence, and paid $144 for nothing. During this entire process, I asked to speak to a manager maybe five times. The excuses/lies I got each time were: "He's in the service bay with your car", "He just stepped away", or "He's in another dealership, he owns multiple dealerships". If I was able to resolve this issue with a manager, I wouldn't have to waste my time writing this in the first place. The amount of lies and dishonesty from this place have been ridiculous. Stay far away, this service department is the worst. More

2019 CRV I have always leased a car from Honda, this time we wanted to purchase one. David Yoou, was so caring, helpful and with all the high tech stuff he wa I have always leased a car from Honda, this time we wanted to purchase one. David Yoou, was so caring, helpful and with all the high tech stuff he was patient with me. Answered all my questions he was extremely helpful all around. He made the process very smooth. More

Great Experience! Leased an Accord through Route 23 Honda. Chad Sanders assisted me. Total pro. Walked me through process. Made sure we got paperwork done quickly a Leased an Accord through Route 23 Honda. Chad Sanders assisted me. Total pro. Walked me through process. Made sure we got paperwork done quickly and efficiently. Real asset to the dealership. Thanks for your help! Todd F. More

2019 HRV Lease I went into rt.23 Honda after having a bad experience at another Honda. I made an appointment and they took me right away. They were able to work with I went into rt.23 Honda after having a bad experience at another Honda. I made an appointment and they took me right away. They were able to work within my budget and I left that day with my new HRV. David Yoon was attentive and listened, not pushing me to get into a vehicle I did not want. Overall I had a great experience. More

Excellent! David Yoon, our salesperson, made our experience fun! He worked with what we were looking for and made it work. We were happy and so was Honda of Pomp David Yoon, our salesperson, made our experience fun! He worked with what we were looking for and made it work. We were happy and so was Honda of Pompton Plains. Great deal, great price, happy customers! More

Wonderful experience with my new CRV!! We just picked up my new CRV last Wednesday evening! What a pleasant experience working with David Yoon. He was so friendly, helpful, attentive and We just picked up my new CRV last Wednesday evening! What a pleasant experience working with David Yoon. He was so friendly, helpful, attentive and professional. He explained everything very well and was eager to make the entire experience of selecting a new car a pleasant one. More

Horrible horrible dealership They lied lied lied and then lied more. Wasted three hours. Now I know why I will Never go back. They treat customers horribly. They tell you things a They lied lied lied and then lied more. Wasted three hours. Now I know why I will Never go back. They treat customers horribly. They tell you things and then pull the rug out from you More

Best car buying experience I’ve ever had. I don’t know where to start, but I’ll start with walking into the dealership and immediately being asked if I want a salesperson. I immediately said n I don’t know where to start, but I’ll start with walking into the dealership and immediately being asked if I want a salesperson. I immediately said no because I’ve bought cars at Honda before and salespeople can be frustrating. When I was ready, I was introduced to Ashley Verdun. She was just amazing. I don’t like hard sell salespeople, or those that don’t know what they’re talking about. Well I got just the opposite. Extremely knowledgeable and very softsell, on the vehicles I was interested in and extremely personable. Her sales manager Matt Groetsch was very similar, no pressure and was willing to compromise, within reason. I was going to lease or finance but afte all the great service I just went ahead and bought outright the 2019 Accord Sport, and I love it. Ashley told me this was her first sales position and I got to tell whoever reads this you better try and keep her, she has the gift to sell. Just to put things in perspective, I work at a major securities investment firm and have seen salespeople succeed and fail. You have a great salesperson in Ashley. Keep her for as long as you can. Thank for the great experience. Harry Stengel More