Route 23 Honda

Beyond Beware, Be Warned NO matter Service or Sales It doesn’t matter if Service or Sales. I was a LONG Time, Multi car buying, loyal consumer. Current owner, Kevin DiPiano, appears to be branding a neg It doesn’t matter if Service or Sales. I was a LONG Time, Multi car buying, loyal consumer. Current owner, Kevin DiPiano, appears to be branding a negative meaning to ‘customer care.’ Rt 23 Honda Bad behaviors are Many and Serious. It's a way of doing business. If you want to feel you can reliably trust the business if there is a problem, seek honor elsewhere!!! The new style looks like hide when there is a problem, aka Disengage, and Refuse to Be Accountable. For over 9 months, even with help and good will from American Honda Motors, I have tried to get Route 23 Honda to take functional action of good will. They Destroyed the Resale Value of my Car (in brief 4 transmissions inclusive of original...2 within a week of each other and reality not likely Trans was core problem); Misrepresented sale of extended warranty, did not enter my payment or its existence into their system; and then they sent me a service bill for payments already made and added on new service and service date that did not occur and they REFUSE to provide corrected statement even for American Honda Motors. Kevin DiPiano refuses to respond at all to months of many efforts. Honorable staff, knowledgeable and wanting to serve well, appear to be dismissed like clockwork after 3-4 months. Then they say because of how people were told to leave they have no records of their records ie. emails.. Mr DiPiano's staff at Wayne Mazda, also owned by him, act to attempt refusal of acceptance of hand delivered documents for Mr DiPiano once they are asked to Acknowledge Receipt. Route 23 Staff sent me to Mazda saying it is where Mr DiPiano is ‘found’. And driving there with a hand delivered document was after months of no response to ongoing other efforts. We all make mistakes. So a good business fixes a mistake on their bill, Right? An honorable business, with Many Grave Errors that end up impacting major areas at different times thru over 9 months of: driveability; resaleabilty; and misrepresented extended warranty, steps up with good will offers. Not so with Mr DiPiano's Route 23 Honda. At worst, an honorable business Responds when the customer does all their work and offers them a full menu of not greedy choices to resolve. Not so with Mr DiPiano's Route 23 Honda. (And my many options do not even include put me in a new car, because my ergonomic needs are best met by the structure of my current vehicle). Misrepresented Warranty: Another dealership discovered there was no record of my having an extended Honda Warranty. They sent me back to dealer of origin. During intensive search with me, a Rt 23 manager, since terminated, honorably discovered and advised neither warranty nor my payment monies were entered into Rt 23 Honda system as existing. Then we discovered it was not a Honda warranty I was sold (at time of my purchase mileage still was within Honda specs). Then I learned Rt 23 Honda sold a warranty they said was as asked for; and that was instead with a vendor that Refuses to even Use Honda parts among Many other things. Mr DiPiano refuses via silence to fix, accommodate, provide viable warranty, reimburse me... The Bill they REFUSE to correct or respond to with a corrected statement they also refuse to provide to American Honda Motors. After several calls AHM extracted a sideways statement that I don't have to pay. (as I understand it). So, if a business refuses to correct a bill and produce written correction to their written bill, it means functionally what appears to be in writing, on ‘the books’, is as if that business suffered 'losses'. I’m just one customer…hmmm I still aspire for Mr DiPiano to dig deep and invite his dignity, courage and courtesy, and accountability to surface. I still aspire for Mr DiPiano to choose good Will prevail as guide and his business’s way. I want to post a positive update here and in other places where my consumer rights advocacy will speak. Until then, Beyond Beware…Be Warned. In off chance, a 'Relationship Manager' is tempted to politely as if reply, please instead have Mr DiPiano surface himself or, as has also been requested, designate which management authority person he wants to reply to the options offered for good will resolution. Blessings to all who made it this far in your read! More

Professional, fair and thorough. This is the second EX-L Accord I have purchased from Dino Riccio at 23 Honda. Dino’s command of “all things Honda” make buying a new car. far less st This is the second EX-L Accord I have purchased from Dino Riccio at 23 Honda. Dino’s command of “all things Honda” make buying a new car. far less stressful. He’s great at explaining all of the details regarding the car’s features as well as the pricing and available options. He’s been with the company for many years and clearly his knowledge and longevity benefit his clients. Thanks, Dino and 23 Honda. More

Excellent from start too finished No one. On the staff let me felt pressured too buy they were all excellent from start too finished i would recommend anyone who wants too buy a honda No one. On the staff let me felt pressured too buy they were all excellent from start too finished i would recommend anyone who wants too buy a honda at this dealer More

Love! Came in for the car and the color. Joe and the Honda team were so kind and helpful! He made the experience easy from the test drive to waking out the Came in for the car and the color. Joe and the Honda team were so kind and helpful! He made the experience easy from the test drive to waking out the door with my first brand new car! More

Too Rxpensive Waited an hour to be told i was paying sticker, enjoyed watching GM chasing my car out of lot as i left, JOKE. Time better spent somewhere else. Sal Waited an hour to be told i was paying sticker, enjoyed watching GM chasing my car out of lot as i left, JOKE. Time better spent somewhere else. Salesman was very very nice, maybe he can grab a job at another dealership More

Awesome Dino is the man! Ask for him directly so he can give you a great car buying experience! Eli was a big help too! A couple of superb guys! Dino is the man! Ask for him directly so he can give you a great car buying experience! Eli was a big help too! A couple of superb guys! More

This is what great customer service looks like. Dino was the perfect combination of knowledgeable, helpful, understanding and friendly. His product knowledge and ability to provide an understandable Dino was the perfect combination of knowledgeable, helpful, understanding and friendly. His product knowledge and ability to provide an understandable answer to all my questions was much appreciated. I also want to thank Julian Sanchez, Business Manager, for his patience, understanding and attention to detail in what could otherwise be a dry dissertation of numbers and boilerplate.Thanks to Angela Sgourdas whose gentle, but persistent nudging got me to come in for a visit. The Route 23 Honda team made my experience enjoyable. More

Very sincere sales consultant David Yoon is very sincere and accomodating sales consultant. We told David that our budget was really tight because we just bought a new car last ye David Yoon is very sincere and accomodating sales consultant. We told David that our budget was really tight because we just bought a new car last year, but he was able to give us a good deal. Thanks a lot , David for all the help! Joe and Josefina R. More

Supportive Customer Service Jonathan helped me feel informed and comfortable with my recent car repairs. My car is fairly old and my finances are dismal, so I am hesitant to inve Jonathan helped me feel informed and comfortable with my recent car repairs. My car is fairly old and my finances are dismal, so I am hesitant to invest in it. Jonathan seemed to empathize with my perspective and took the time to help me understand his concerns about my vehicle. Thanks so much! Driving safely :) More

SERVICE CENTER I have had my car serviced here a few times in the past and overall its a good experience. Today however I was truly impressed. I was Lucky to have Se I have had my car serviced here a few times in the past and overall its a good experience. Today however I was truly impressed. I was Lucky to have Service Technician Angelica service my vehicle and upon leaving I could tell the effort that was put into her quality of work is high! The interior was kept nice and clean, car was finished in a timely manner and although it was only basic maintenance that was performed, I could tell that Angelica really cares about what she does. I can only hope to have her service my vehicle again in the future and sincerely hope this message is passed along to her. Thanks for a great experience and taking care of my car! Best Regards, David More