It doesn’t matter if Service or Sales. I was a LONG Time, Multi car buying, loyal consumer. Current owner, Kevin DiPiano, appears to be branding a negative meaning to ‘customer care.’ Rt 23 Honda Bad behaviors are Many and Serious. It's a way of doing business. If you want to feel you can reliably trust the business if there is a problem, seek honor elsewhere!!!
The new style looks like hide when there is a problem, aka Disengage, and Refuse to Be Accountable. For over 9 months, even with help and good will from American Honda Motors, I have tried to get Route 23 Honda to take functional action of good will. They Destroyed the Resale Value of my Car (in brief 4 transmissions inclusive of original...2 within a week of each other and reality not likely Trans was core problem); Misrepresented sale of extended warranty, did not enter my payment or its existence into their system; and then they sent me a service bill for payments already made and added on new service and service date that did not occur and they REFUSE to provide corrected statement even for American Honda Motors.
Kevin DiPiano refuses to respond at all to months of many efforts. Honorable staff, knowledgeable and wanting to serve well, appear to be dismissed like clockwork after 3-4 months. Then they say because of how people were told to leave they have no records of their records ie. emails..
Mr DiPiano's staff at Wayne Mazda, also owned by him, act to attempt refusal of acceptance of hand delivered documents for Mr DiPiano once they are asked to Acknowledge Receipt. Route 23 Staff sent me to Mazda saying it is where Mr DiPiano is ‘found’. And driving there with a hand delivered document was after months of no response to ongoing other efforts.
We all make mistakes. So a good business fixes a mistake on their bill, Right? An honorable business, with Many Grave Errors that end up impacting major areas at different times thru over 9 months of: driveability; resaleabilty; and misrepresented extended warranty, steps up with good will offers. Not so with Mr DiPiano's Route 23 Honda.
At worst, an honorable business Responds when the customer does all their work and offers them a full menu of not greedy choices to resolve. Not so with Mr DiPiano's Route 23 Honda. (And my many options do not even include put me in a new car, because my ergonomic needs are best met by the structure of my current vehicle).
Misrepresented Warranty: Another dealership discovered there was no record of my having an extended Honda Warranty. They sent me back to dealer of origin. During intensive search with me, a Rt 23 manager, since terminated, honorably discovered and advised neither warranty nor my payment monies were entered into Rt 23 Honda system as existing. Then we discovered it was not a Honda warranty I was sold (at time of my purchase mileage still was within Honda specs). Then I learned Rt 23 Honda sold a warranty they said was as asked for; and that was instead with a vendor that Refuses to even Use Honda parts among Many other things. Mr DiPiano refuses via silence to fix, accommodate, provide viable warranty, reimburse me...
The Bill they REFUSE to correct or respond to with a corrected statement they also refuse to provide to American Honda Motors. After several calls AHM extracted a sideways statement that I don't have to pay. (as I understand it).
So, if a business refuses to correct a bill and produce written correction to their written bill, it means functionally what appears to be in writing, on ‘the books’, is as if that business suffered 'losses'. I’m just one customer…hmmm
I still aspire for Mr DiPiano to dig deep and invite his dignity, courage and courtesy, and accountability to surface. I still aspire for Mr DiPiano to choose good Will prevail as guide and his business’s way. I want to post a positive update here and in other places where my consumer rights advocacy will speak.
Until then, Beyond Beware…Be Warned. In off chance, a 'Relationship Manager' is tempted to politely as if reply, please instead have Mr DiPiano surface himself or, as has also been requested, designate which management authority person he wants to reply to the options offered for good will resolution. Blessings to all who made it this far in your read!