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Route 23 Honda - Service Center

3.6

146 Lifetime Service Reviews

700 Route 23 North, Pompton Plains, New Jersey 07444

146 Reviews of Route 23 Honda - Service Center

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November 09, 2018

"Top Notch Sale from David Yoon"

- Richmaple

My experience from first steps in to driving away with my new CR-V, was 5 star. No pressure, just very cordial and all around great experience. Rich Maple

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Recommend Dealer
Yes
Employees Worked With
David Yoon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 10, 2018 -

Route 23 Honda responded

Thank you, Rich, kfor taking the time to write us a great review. It is our pleasure to hear about your positive experience with David. We appreciate your business and hope to see you again in the future but until then, enjoy your new CR-V!

August 27, 2018

"Excellent service "

- Ongdinhvietnam

My car was service at this dealer,advisor sole Martinez did an excellent job.I bought this used 2015 Honda Accord car from this dealership .phuong vuong

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Recommend Dealer
Yes
Employees Worked With
Sole Martinez
Aug 27, 2018 -

Route 23 Honda responded

Thank you for the great review. We are grateful for your business and happy to hear that you had a positive experience with Sole. We hope you enjoy many safe miles in your 2015 Honda Accord.

August 26, 2018

"Working with service rep, Jason and on-site assistant,Cesar."

- mkarner

My 2008 Fit was recently brought in for some much- needed work. Jason took excellent care in seeing that the parts were ordered, and the work got done in extremely efficient time. Jason knew I'd be doing some major road travel in the remaining summer weeks, so he saw to it that my car is in great shape. Thanks to Jason! I also wish to thank a nice gentleman named Cesar who saw to it that my car was brought around to me on the return and also facilitated a washing and cleanup of my vehicle. He has always been a courteous and considerate individual as I' ve arrived or departed with my car. Thank you to all the fine people on the Route 23 Honda staff!

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Recommend Dealer
Yes
Employees Worked With
Jason Gundrum
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Cesar
Aug 27, 2018 -

Route 23 Honda responded

Thank you so much for taking the time to write us a great review. It is our pleasure to hear about your positive experiences with Jason and Cesar. We appreciate your business and are happy to hear that you will have a safe car for your travels in the upcoming weeks. Enjoy!

July 21, 2018

"Rt23 Honda is not a 5...its a 10!!"

- Donna

The service dept is fast, friendly and very detailed. I left feeling at ease that my car was safe to drive after hitting a pot hole. Sole (who handled my service) was very attentive and helpful, THANK YOU SOLE and Ernesto (technician) did an awesome job in an hr, THANK YOU ERNESTO! On top of that...I left with a shiny washed car!! Lol...life is good One more kudos goes to Celines who directed me from my phone call to service!

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Recommend Dealer
Yes
Employees Worked With
Dino Riccio
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Solay Martinez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ernesto, Celines
Jul 21, 2018 -

Route 23 Honda responded

We are so happy to hear about your positive experience with our service team at Rt. 23 Honda! Thank you for taking the time to write us a "10 star" review. We appreciate your business and hope to see you again in the future. Until then, enjoy many safe miles and watch out for potholes!

March 28, 2018

"Beyond Beware, Be Warned NO matter Service or Sales"

- titanium

It doesn’t matter if Service or Sales. I was a LONG Time, Multi car buying, loyal consumer. Current owner, Kevin DiPiano, appears to be branding a negative meaning to ‘customer care.’ Rt 23 Honda Bad behaviors are Many and Serious. It's a way of doing business. If you want to feel you can reliably trust the business if there is a problem, seek honor elsewhere!!! The new style looks like hide when there is a problem, aka Disengage, and Refuse to Be Accountable. For over 9 months, even with help and good will from American Honda Motors, I have tried to get Route 23 Honda to take functional action of good will. They Destroyed the Resale Value of my Car (in brief 4 transmissions inclusive of original...2 within a week of each other and reality not likely Trans was core problem); Misrepresented sale of extended warranty, did not enter my payment or its existence into their system; and then they sent me a service bill for payments already made and added on new service and service date that did not occur and they REFUSE to provide corrected statement even for American Honda Motors. Kevin DiPiano refuses to respond at all to months of many efforts. Honorable staff, knowledgeable and wanting to serve well, appear to be dismissed like clockwork after 3-4 months. Then they say because of how people were told to leave they have no records of their records ie. emails.. Mr DiPiano's staff at Wayne Mazda, also owned by him, act to attempt refusal of acceptance of hand delivered documents for Mr DiPiano once they are asked to Acknowledge Receipt. Route 23 Staff sent me to Mazda saying it is where Mr DiPiano is ‘found’. And driving there with a hand delivered document was after months of no response to ongoing other efforts. We all make mistakes. So a good business fixes a mistake on their bill, Right? An honorable business, with Many Grave Errors that end up impacting major areas at different times thru over 9 months of: driveability; resaleabilty; and misrepresented extended warranty, steps up with good will offers. Not so with Mr DiPiano's Route 23 Honda. At worst, an honorable business Responds when the customer does all their work and offers them a full menu of not greedy choices to resolve. Not so with Mr DiPiano's Route 23 Honda. (And my many options do not even include put me in a new car, because my ergonomic needs are best met by the structure of my current vehicle). Misrepresented Warranty: Another dealership discovered there was no record of my having an extended Honda Warranty. They sent me back to dealer of origin. During intensive search with me, a Rt 23 manager, since terminated, honorably discovered and advised neither warranty nor my payment monies were entered into Rt 23 Honda system as existing. Then we discovered it was not a Honda warranty I was sold (at time of my purchase mileage still was within Honda specs). Then I learned Rt 23 Honda sold a warranty they said was as asked for; and that was instead with a vendor that Refuses to even Use Honda parts among Many other things. Mr DiPiano refuses via silence to fix, accommodate, provide viable warranty, reimburse me... The Bill they REFUSE to correct or respond to with a corrected statement they also refuse to provide to American Honda Motors. After several calls AHM extracted a sideways statement that I don't have to pay. (as I understand it). So, if a business refuses to correct a bill and produce written correction to their written bill, it means functionally what appears to be in writing, on ‘the books’, is as if that business suffered 'losses'. I’m just one customer…hmmm I still aspire for Mr DiPiano to dig deep and invite his dignity, courage and courtesy, and accountability to surface. I still aspire for Mr DiPiano to choose good Will prevail as guide and his business’s way. I want to post a positive update here and in other places where my consumer rights advocacy will speak. Until then, Beyond Beware…Be Warned. In off chance, a 'Relationship Manager' is tempted to politely as if reply, please instead have Mr DiPiano surface himself or, as has also been requested, designate which management authority person he wants to reply to the options offered for good will resolution. Blessings to all who made it this far in your read!

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Recommend Dealer
No
Employees Worked With
repeat attempts for reply from Kevin DIpiano owner or his designee in his fluid staff group
Apr 03, 2018 -

Route 23 Honda responded

Would you mind providing your name so we can look into what you are describing?

Apr 17, 2018 -

titanium responded

The Dealership request for my name so matter can be 'looked in to' was honored almost 2 weeks ago. I delivered by hand, to Route 23 Honda, my full contact info. I also provided hard copies of full matter; January letter to Kevin DiPiano, February email to then Service Manager inclusive of complete letter, names of Ametican Honda Motors staff being copied, request to forward to Kevin DiPiano, and attached PDF. I have received NO Reply from Dealership. I never received reply from then service manager. I continue to receive no reply from Kevin DiPiano.

March 16, 2018

"Supportive Customer Service "

- Jac127

Jonathan helped me feel informed and comfortable with my recent car repairs. My car is fairly old and my finances are dismal, so I am hesitant to invest in it. Jonathan seemed to empathize with my perspective and took the time to help me understand his concerns about my vehicle. Thanks so much! Driving safely :)

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Recommend Dealer
Yes
Employees Worked With
Jonathan Kebabjian
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 17, 2018 -

Route 23 Honda responded

It is our pleasure to hear about your positive experience with Jonathan and the rest of our service department. We appreciate your business and understand where you are coming from. We hope you enjoy many happy and safe miles in your car!

March 10, 2018

"SERVICE CENTER "

- Davidnukem88

I have had my car serviced here a few times in the past and overall its a good experience. Today however I was truly impressed. I was Lucky to have Service Technician Angelica service my vehicle and upon leaving I could tell the effort that was put into her quality of work is high! The interior was kept nice and clean, car was finished in a timely manner and although it was only basic maintenance that was performed, I could tell that Angelica really cares about what she does. I can only hope to have her service my vehicle again in the future and sincerely hope this message is passed along to her. Thanks for a great experience and taking care of my car! Best Regards, David

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Recommend Dealer
Yes
Employees Worked With
Service Technician, Angelica
Mar 11, 2018 -

Route 23 Honda responded

Thank you, David, for your loyalty to RT 23 Honda! We appreciate your business and are happy to hear about your positive experience with Angelica. We look forward to seeing you again in the future but until then, please enjoy many safe miles in your car!

September 30, 2017

"Pompous Customer Service Representatives"

- Jacky

Car's battery died, and I called the dealer since I got the current battery there that contains the 100 month warranty. The representative on the phone said that I just need to bring the battery and they will replace it. I took out the battery and drove over in a different car. When I exited the car with the battery in hand, a sales representative comments "need a new battery? why not a new car?" I assume the comment came out as a jest, but it just came off a little rude. So I bring the battery into the parts department, since that's probably where the replacements happen. Before even taking our information, the parts representative told me I need to bring it to the service department, before even taking our information. He looks me up, and just replies, "yeah, you need to bring it to service department." That's fine, I bring it over to the service department, and the first person at the corner was on the phone. He looks at me, and goes back to the phone. After his phone call, he does not even talk to me and walks away from his desk while he helps another customer who has their car in their care. I proceed to the next representative, and I told her I need a replacement battery. She keeps correcting me, "so you need a new battery." Looks me up again, says that the 3 year warranty expired in January. I asked her what the prorated price is, since there was a 100 month limited warranty (which she never brings up). She takes a paper out and says I would have to pay 40% without telling me the price. I ask her the price, and she finally says the price without labor. I say okay, I would do it, and she proceeds to tell me I would need to bring my car in. I told her I brought the battery since that is what the representative on the phone said, and she comments, "I don't know who you talked to, but you need to bring your car in." I said I can't since the car didn't start, and another representative next to her yells over, "you need to jump start or tow it in." I asked the representative how long the wait is for service, and she says "It's two hours right now, but that could change when you bring it in," while giving a very insincere smile. I proceed to leave after this comment. It was one of the most rude experiences I've had at a dealership. The only nice person was the cashier whole smiled as I passed by that department, and the other five that I encountered gave me a sense of their entitlement. They used to have friendly and caring representatives, but I guess that changed since the last time I came.

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Recommend Dealer
No
Employees Worked With
Elizabeth
Oct 02, 2017 -

Route 23 Honda responded

Hello. I am very sorry. We'd like to address any issues you may have experienced. Would you be able to provide us with your name so we can further look into what happened?

July 01, 2017

"New management out for a fast buck."

- Senile citizen

This dealership is over a half hour from my home, but I started going there because it had more reasonable prices than other local dealers. I found the waiting room comfortable and liked that they had a fancy coffee machine that gave lattes. But they must have changed management, because they are now using all the typical scams of a sleazy dealer. Some of the scams include: Outrageous prices, like $320 for a 45,000 mile service that Joyce Honda charges $200 for. The cabin filter scam, bringing you a dirty cabin filter and asking you to pay $80 to replace a cabin filter that you can buy on the Internet for $8 and replace yourself in two minutes. The sleazy upsell, recommending $1000 worth of service every time you go. The 3,000 mile or three month service sticker scam, suggesting that you come in for service far more often than the manufacturer recommended service interval. Be careful reading reviews and make certain they are recent, not from the previous management. Oh, the fancy coffee machine has been replaced by a Keurig.

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Recommend Dealer
No
Employees Worked With
Employees fine, policy lacking
Jul 03, 2017 -

Route 23 Honda responded

Thank you for taking the time to share your feedback. We would like to thank you for the continued loyalty throughout the years. Please feel free to give us a call at 888-865-7568 and one of the service advisers will be able to better explain the maintenance recommendations. We will be looking into offering a broader selection of coffee and apologize for any confusion.

Jul 03, 2017 -

Senile citizen responded

Don't need further contact. Without a good reason to travel out of my area, I have no interest in your service now.

May 23, 2017

"Route 23 Honda service department has taken a nose dive."

- murphy

Just thought I would share my recent service experience at Route 23 Honda service dept. I made an appointment online to bring my vehicle in for service on Monday May 21, 2017 at 7:00 am. Upon my arrival I explained to the service adviser what was going on with my vehicle and he stated I would be charged $129.00 for evaluation and would be contacted to approve/disapprove the work needed. At approximately 12:10 pm on that day, not having heard from anyone, I placed a call to the service dept and spoke with a receptionist who said she had spoken with my service adviser and he would check on my vehicle and would call me back in a few minutes. After waiting about one and one half hours, I received a return call from the service adviser who wanted to know what I wanted. I stated I had not heard from anyone and was wondering what was going on with my vehicle. He put me on hold and after awhile he stated that my vehicle was next to go into the shop. I stated “ after it being there for 6 hours, it is now going in to be evaluated”? To which he replied “yes”. I told him to call me when he knew something. Later in the day he called and advised of the repairs needed and the approximate cost ($867.00) however; they did not have the part in stock but he would order it and it would be there on Tuesday May 23, 2017 and the repairs would be completed. At 5:20 pm I received a call from the service dept and was advised that my vehicle was ready for pickup. Upon arriving at the service dept I was advised that the total was now $1100.00 I told him that I was quoted a total price of $867.00. I told him he better call someone, because I was not going to pay that price. He placed a call and told me that they would lower the price to $899.00. I had purchased five (5) vehicles from this dealership since 2008 and was always extremely satisfied with their sales and service dept. However I will no longer be a customer of this dealership. They need to get their act together. Shame on them.

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Recommend Dealer
No
Employees Worked With
Regis Larkin
May 24, 2017 -

Route 23 Honda responded

Thank you for taking the time to provide us your feedback and for your continued loyalty since 2008. I am very sorry to learn about your recent experience with our service department and apologize for the miscommunication that arose. If you have any questions please do not hesitate to call us.

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