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Route 23 Honda - Service Center

4.1

152 Lifetime Service Reviews

700 Route 23 North, Pompton Plains, New Jersey 07444

152 Reviews of Route 23 Honda - Service Center

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September 26, 2019

"Horrible experience "

- Bhasker

Long wait just to get oil change. Being asianindian felt like I was ignored. 3 service reps were busy 2 on computer and one snacking. Nobody even greeted me.one look And back to what they were doing. It was only after an African American family Showed up thing started moving . With the oil change I specifically requested To check tire pressure. When I got the car after oil change and driving few miles I got the * check pressure light Moreover my car was washed with dirty or used water from previous wash. My car windows and sides and even windshield had muddy spots all over. I had to spend $30.00 for wash and $ 15 for tire pressure. No more service with rat 23 Honda. I am taking up this matter with Honda Corporate Thanks but no thanks

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Recommend Dealer
No
Employees Worked With
Do not nknow the names
July 21, 2019

"Routine maintenance checkup"

- mkarner

I brought my 2008 Honda Fit in for an oil change and a tire maintenance and rotation. I was helped by Jason, who expedited the service promptly and thoroughly. There were no additional issues at this particular check-up, but Jason did alert me to what may be needed in future months. Jason is a pleasure to work with.

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Yes
Employees Worked With
Jul 22, 2019 -

Route 23 Honda responded

Thank you so much for the great review. We are pleased to hear about your positive experience with Jason. We appreciate your business and look forward to servicing your vehicle in the future. Until then, drive safely!

April 04, 2019

"Rated # 10 for Customer Service"

- Marquesjoh31

I just wanna say that Service Advisor Gina Sanchez was very polite and kind and she also gave me 110% customer service and I recommend that every one who gets there car service here at RT 23 Honda please see Gina she will greet you with smile! Job well done.

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Recommend Dealer
Yes
Employees Worked With
Gina Sanchez
Apr 04, 2019 -

Route 23 Honda responded

It is our pleasure to hear about your positive experience with our service department. Thank you for the great review and for recommending us to others. We are grateful for your business and look forward to seeing you again in the future!

February 09, 2019

"Incompetent service department"

- OneHappyCustomer

We dropped off our Honda Accord on a Monday to diagnose a check engine light (CEL) that's been on due to the car running too rich (too much fuel/not enough air). The car needed to pass inspection, so it was crucial for us to get the issue diagnosed and then repaired right away. For background, I own a copy of my car's Honda Service Manual and have already replaced the most common parts that may cause that CEL (MAF sensor, O2 Sensors, dirty air filter, fuel injectors, etc). I had a good amount of experience with the issue beforehand, but figured taking it to a "professional" dealership with good reviews was the best option at this point. I was wrong. This review is pretty long so bear with me. Our service advisor was Connor and our tech was Justin. On Tuesday, Connor calls us and says that the "master air flow sensor" needed to be replaced. That part doesn't exist, so I asked if he meant the "mass air flow sensor" instead? I politely explained to him that we already replaced the MAF sensor TWO times (with Honda parts) and that the tech was wrong. The lazy tech probably only recommended that because replacing that sensor takes a total 2 minutes of work. Connor explained that when they swapped in a new sensor, the car wasn't running rich and was back to normal. That sounded like complete lies, so I asked to have a before and after readout of the fuel trim as proof (that only takes a few minutes to do). I also asked for them to explain exactly what was diagnosed that led to that conclusion. After calling me back, Connor provided neither and instead said he would warranty the sensor for free (after I provided the receipt). I explained to him that replacing the sensor wouldn't fix the issue, but I figured that was fair of him and I might be wrong. We left the car another day and the sensor was ordered to arrive tomorrow. On Wednesday, the sensor was installed and we were told "the car feels fine" after a road test. Since I didn't get that before and after readout, I suspected the light would come back on. Another advisor I spoke to said that I was being "too technical", even though this is pretty basic stuff that a Google search could explain. We pick up the car, pay the $144 (sales tax + an extra $5 in fees), and walk away. When I looked at the service report, it says that they were diagnosing a "lean" condition when the car had a "rich" condition. Although that may not seem like a big deal, those are two completely different issues - it just goes to show how clueless the advisors are. According to Connor, that's what his "manager" wrote. But whatever, I figured the problem was solved and that was that. Literally 2 minutes later while driving, the light comes back on. At this point, I was considering just walking away and never going back to them again, but I paid money for this. I drove back and dropped off the car again. On Thursday, Connor reached out and told me that further diagnosis was being done with a more experienced tech working on the car. Connor apologizes and says that a more experienced tech should've been working on the car from the start. By now, I asked multiple times for a list of what exactly was diagnosed on the car. For four days straight, they still couldn't provide that and couldn't figure out what was wrong with the car. They wanted another day with the car to further troubleshoot, but I wanted them as far away from the car as possible at this point. I had no faith in them and I didn't want to risk any damage to the car. After some resistance on Connor's part, I get understandably angry and tell him that I'm picking up the car that night and that wasn't up for negotiation. This is where I was truly blown away by this service department: Connor calls me back and says that the tech BROKE two vacuum hoses in the car, which explains why they were hesitant to return the car that day. I bet the only reason I was even told that was because I was going to pick up the car that night, if I left it another day he wouldn't have said anything and it would've slipped right under the radar. On Friday, they replace the hoses and do no further diagnosis. Connor's excuse was that since I wanted the car back, they couldn't diagnose it further, even though I wasn't picking up the car until after 7 PM. He also said that the light was an "intermittent issue", which made it harder to diagnose. The light has been consistently on for over a year, and if it ever turned off, it would turn back on after a few hours. I also finally get a response for what was diagnosed: "The sensor was replaced, the fuel pressure was normal, and the other troubleshooting steps in the service manual for that check engine light were done". Are you serious? It took FIVE days for that? In total, we didn't have our car for FIVE days, we had coolant hoses broken by negligence, and paid $144 for nothing. During this entire process, I asked to speak to a manager maybe five times. The excuses/lies I got each time were: "He's in the service bay with your car", "He just stepped away", or "He's in another dealership, he owns multiple dealerships". If I was able to resolve this issue with a manager, I wouldn't have to waste my time writing this in the first place. The amount of lies and dishonesty from this place have been ridiculous. Stay far away, this service department is the worst.

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Recommend Dealer
No
Employees Worked With
Other Employees : Justin
December 08, 2018

"ALL SMILES"

- SharaV

I went in for my very first oil change on my new Honda Accord. I was greeted by advisor, Sole Martinez with a warm smile and was told to wait in the lobby with an approximate time for the service to be completed. The lobby was clean and the waiting area was comfortable. I made myself a cup of coffee and as promised, the car was ready when she said it would be. Not only was Sole Martinez super friendly and a pleasure to talk to she also personally took my car through the dealership's car wash before returning it to me. An incredible service experience at Route 23 Honda -- special thank you to Sole for making it a memorable one!

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Recommend Dealer
Yes
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Dec 09, 2018 -

Route 23 Honda responded

It is our pleasure to hear about your positive experience with Sole and the rest of our service department. Thank you for the great review! We are grateful for your business and look forward to seeing you again in the future!

December 02, 2018

"Had a good experience here"

- NYCtoNJ

My experience was very good when choosing Route 23 Honda. Although my favorite service person, Poppy, is no longer there I still find it pleasant. The only problem I had is it seems they just don't have enough help at the "busy" times - morning and evening and Saturdays. Everyone there is polite and knowledgeable but you could tell they are stressed. I like the sales dept and also the service. I have no further complaints and would continue using them.

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Yes
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Dec 03, 2018 -

Route 23 Honda responded

Thank you so much for taking the time to write us a review, and for your honest feedback as it will help us to better our customer service in the future. We appreciate your loyalty and repeat business and are glad to hear that we will see you again in the future. Until then, please drive safely and enjoy your new car!

Dec 03, 2018 -

Route 23 Honda responded

Thank you so much for taking the time to write us a review, and for your honest feedback as it will help us to better our customer service in the future. We appreciate your loyalty and repeat business and are glad to hear that we will see you again in the future. Until then, please drive safely!

November 09, 2018

"Top Notch Sale from David Yoon"

- Richmaple

My experience from first steps in to driving away with my new CR-V, was 5 star. No pressure, just very cordial and all around great experience. Rich Maple

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Yes
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Nov 10, 2018 -

Route 23 Honda responded

Thank you, Rich, kfor taking the time to write us a great review. It is our pleasure to hear about your positive experience with David. We appreciate your business and hope to see you again in the future but until then, enjoy your new CR-V!

August 27, 2018

"Excellent service "

- Ongdinhvietnam

My car was service at this dealer,advisor sole Martinez did an excellent job.I bought this used 2015 Honda Accord car from this dealership .phuong vuong

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Recommend Dealer
Yes
Employees Worked With
Sole Martinez
Aug 27, 2018 -

Route 23 Honda responded

Thank you for the great review. We are grateful for your business and happy to hear that you had a positive experience with Sole. We hope you enjoy many safe miles in your 2015 Honda Accord.

August 26, 2018

"Working with service rep, Jason and on-site assistant,Cesar."

- mkarner

My 2008 Fit was recently brought in for some much- needed work. Jason took excellent care in seeing that the parts were ordered, and the work got done in extremely efficient time. Jason knew I'd be doing some major road travel in the remaining summer weeks, so he saw to it that my car is in great shape. Thanks to Jason! I also wish to thank a nice gentleman named Cesar who saw to it that my car was brought around to me on the return and also facilitated a washing and cleanup of my vehicle. He has always been a courteous and considerate individual as I' ve arrived or departed with my car. Thank you to all the fine people on the Route 23 Honda staff!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Cesar
Aug 27, 2018 -

Route 23 Honda responded

Thank you so much for taking the time to write us a great review. It is our pleasure to hear about your positive experiences with Jason and Cesar. We appreciate your business and are happy to hear that you will have a safe car for your travels in the upcoming weeks. Enjoy!

July 21, 2018

"Rt23 Honda is not a 5...its a 10!!"

- Donna

The service dept is fast, friendly and very detailed. I left feeling at ease that my car was safe to drive after hitting a pot hole. Sole (who handled my service) was very attentive and helpful, THANK YOU SOLE and Ernesto (technician) did an awesome job in an hr, THANK YOU ERNESTO! On top of that...I left with a shiny washed car!! Lol...life is good One more kudos goes to Celines who directed me from my phone call to service!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Ernesto, Celines
Jul 21, 2018 -

Route 23 Honda responded

We are so happy to hear about your positive experience with our service team at Rt. 23 Honda! Thank you for taking the time to write us a "10 star" review. We appreciate your business and hope to see you again in the future. Until then, enjoy many safe miles and watch out for potholes!

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