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Route 23 Honda - Service Center

Pompton Plains, NJ

3.8
159 Lifetime Reviews Review Dealership

159 Reviews of Route 23 Honda - Service Center

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July 11, 2020

"I had an emergency tire problem, while driving. Brought..."

- mkarner

I had an emergency tire problem, while driving. Brought straight to Honda! Poppy,service rep,took me right in! The faulty valves were replaced and I was back on road quickly. Thanks,Poppy!

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Recommend Dealer
Yes
Employees Worked With
Poppy Carver,Service Rep. ( 5 Stars!)
Jul 12, 2020 -

Route 23 Honda responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Poppy. We appreciate your business and look forward to seeing you again. Until then, drive safely!

April 23, 2020

"I had a bad experience here. I was lied to about tire..."

- Brandyfinello

I had a bad experience here. I was lied to about tire insurance added on to my monthly lease payment in the amount $20 extra , and was told I could cancel it anytime. Not true. I can cancel the tire protection/insurance but it will not lower my payment- it will be refunded at the end of the three year lease term. I specifically asked if it could be removed should I find the payments challenging to keep up with. I’m very upset because we are in the middle of a global pandemic and I’m trying to lower my overhead. In regard to Patrick, he was just very unprofessional. First he admitted that it was a pain to pull the car I wanted from another dealership/lot. I wanted a white civic and I ended up with another silver car with dark interior. He made me feel like I was a pain . He’s the one who kept me there for a ridiculous amount of time. Then he kept pressuring me to fill out the survey and to make sure I rated high across the entire thing because even though he knew I was not happy with the first finance guy, that it would reflect poorly on him. So more or less just lie through the entire thing. He also asked for a 5 star google review and then emailed me asking again reiterating the same details about how to answer . Then when I picked up my plates he asked again, but first insulted me by telling me that I was more or less a pain. I chose not to review or fill out the survey last summer when I got the car since I had nothing nice to say, but now that I know I was blatantly lied to -I can honestly say that I didn’t get the car that I wanted and I regret that, was made to feel like crap by Patrick and now this with the extra payment that I can’t afford. I will be returning this lease and cutting ties with this dealership. I forgot to mention that when I went into the email today to fill out the survey it said that I had already completed it. Strange , I know that I didn’t

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Recommend Dealer
No
Employees Worked With
January 19, 2020

"I made a presentation regarding the previous bill with..."

- Mike L.

I made a presentation regarding the previous bill with the same service and he said to me that the previous employee had mistakenly underpriced the service. So, there is no assurance every time you asked for a quote that it is indeed an accurate quote. I felt that my rights are violated and the bill that was charged to me is too much for an oil change and tire rotation.

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Recommend Dealer
No
Employees Worked With
January 17, 2020

"100% satisfied!"

- Ron

I could not be happier with the service I received on my recent oil and filter change visit. They went the extra mile from check-in with my courteous and efficient service advisor, to honoring my discount oil change coupon, comfortable waiting room and rapid job completion. What more could one ask for?

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Recommend Dealer
Yes
Employees Worked With
Jan 18, 2020 -

Route 23 Honda responded

Thank you, Ron, for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

January 02, 2020

"Best service manager"

- patg

Sole Martinez was my service manager and she was so helpful. She explained everything to me and told me exactly how long it would take. It was a pleasure to have someone so nice helping me. She made my day!

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Recommend Dealer
Yes
Employees Worked With
Jan 03, 2020 -

Route 23 Honda responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Sole. We truly appreciate your business. Please drive safely and come back to see us again.

December 29, 2019

"Great Experience"

- ed

I have no future plans to take my car to another location for service. Jonathan has been incredibly helpful, this has made me confident in the level of service work provided by rt 23 Honda.

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Recommend Dealer
Yes
Employees Worked With
Dec 30, 2019 -

Route 23 Honda responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Jonathan. We look forward to seeing you again. Until then, drive safely!

December 05, 2019

"Routine oil change, Tire replacement/Alignment,AirBag check"

- mkarner

Sole Martinez was wonderful to deal with!. She continuously reported steps in the process, kept me informed during repair interval and included coupons where applicable. Very professional!

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Recommend Dealer
Yes
Employees Worked With
Dec 06, 2019 -

Route 23 Honda responded

It is our pleasure to hear about your positive experience with Sole. Thank you for taking the time to write us a great review. We are grateful for your business and wish you the best!

September 26, 2019

"Horrible experience "

- Bhasker

Long wait just to get oil change. Being asianindian felt like I was ignored. 3 service reps were busy 2 on computer and one snacking. Nobody even greeted me.one look And back to what they were doing. It was only after an African American family Showed up thing started moving . With the oil change I specifically requested To check tire pressure. When I got the car after oil change and driving few miles I got the * check pressure light Moreover my car was washed with dirty or used water from previous wash. My car windows and sides and even windshield had muddy spots all over. I had to spend $30.00 for wash and $ 15 for tire pressure. No more service with rat 23 Honda. I am taking up this matter with Honda Corporate Thanks but no thanks

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Recommend Dealer
No
Employees Worked With
Do not nknow the names
July 21, 2019

"Routine maintenance checkup"

- mkarner

I brought my 2008 Honda Fit in for an oil change and a tire maintenance and rotation. I was helped by Jason, who expedited the service promptly and thoroughly. There were no additional issues at this particular check-up, but Jason did alert me to what may be needed in future months. Jason is a pleasure to work with.

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Recommend Dealer
Yes
Employees Worked With
Jul 22, 2019 -

Route 23 Honda responded

Thank you so much for the great review. We are pleased to hear about your positive experience with Jason. We appreciate your business and look forward to servicing your vehicle in the future. Until then, drive safely!

April 04, 2019

"Rated # 10 for Customer Service"

- Marquesjoh31

I just wanna say that Service Advisor Gina Sanchez was very polite and kind and she also gave me 110% customer service and I recommend that every one who gets there car service here at RT 23 Honda please see Gina she will greet you with smile! Job well done.

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Recommend Dealer
Yes
Employees Worked With
Gina Sanchez
Apr 04, 2019 -

Route 23 Honda responded

It is our pleasure to hear about your positive experience with our service department. Thank you for the great review and for recommending us to others. We are grateful for your business and look forward to seeing you again in the future!

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