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Route 23 Honda - Service Center
Pompton Plains, NJ
177 Reviews
Today:Open today 7:00 AM - 6:00 PM
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177 Reviews of Route 23 Honda - Service Center
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February 17, 2015
Customer service They are an excellent customer service. They always check any problems and recommend what it needs to be replaced. They also are very honest dealer. They are an excellent customer service. They always check any problems and recommend what it needs to be replaced. They also are very honest dealer. More
by JohnB
Employees Worked With
Andrea Schmidt
February 16, 2015
Great service as usual. I can't see myself going to any other dealership to service my car. I recommend Route 23 Honda for their high level of service. Always completed the j I can't see myself going to any other dealership to service my car. I recommend Route 23 Honda for their high level of service. Always completed the job on a timely manner as quoted. This time around I was assisted by Jonathan and he was fantastic. Very helpful and friendly. Great job! More
by max256
Employees Worked With
Jonathan Kabajian
February 10, 2015
The best dealership in every department!!!! I can't stress enough how great this dealership is! I feel like Im on candid camera they're so nice it's unreal. I just had a service (oil change) and I can't stress enough how great this dealership is! I feel like Im on candid camera they're so nice it's unreal. I just had a service (oil change) and Jonathan Kebabjian is just excfellent. i go out of my way to bring my car to this dealership even if it's just for an oil change they're GREAT!!!! Josh Trinkleback is the best in sales and Sunny i finance is really nice! Thank you, Kathleen More
by ksatch
Employees Worked With
Sunny Chan, Josh Trinkleback
February 09, 2015
Felt diagnostic was a scam My first visit to Rt 23 Honda, I told them the battery light was on. Mike Murphy asked if anything had been changed, I told him alternator. He then My first visit to Rt 23 Honda, I told them the battery light was on. Mike Murphy asked if anything had been changed, I told him alternator. He then asked if the replaced alternator was aftermarket or OEM. At this point to me it felt as if he had already had his mind set on telling me the alternator was bad because it was aftermarket. Told me it would cost $30 to check. After 1 hour, tells me the alternator is bad. He redeems himself by providing copies of test receipts for battery and alternator which I could then appreciate. Mike was very professional and I felt taken care of by him. He also shared with me his background in the industry and his experience with after market parts. I then hunt down an OEM alternator from another Honda dealership in Union. I install it myself because Rt 23 Honda wanted to charge me $300 for labor which was ridiculous. I installed Honda alternator in 1-1/2 hours and guess what, battery light is still on. Go back to Rt 23 Honda and they offer to re-test for free. This time they only provided me with battery test recpeits. After 3 hours, they tell me that alternator, starter, and battery are good but never checked to see if the battery icon is still on. They give me a loaner and feed me bologne that they are going to have another technician look at it. Next day I call to get the status of the car. Again more bologne, Kelly says she just talked to the technician and asks me if the alternator is new and is it OEM from Honda, what! Why would they need this information? Seems like to me she needs some background to help her decide what weak explanation she is going to feed me. Calls me back 10 minutes later, and tells me the alternator is bad however, this time no test receipts were given to me. What changed from alternator test on Saturday saying it was good to Monday alternator test saying it was bad? This was asked and nobody could answer. When asked for explanation the only answer received is that there isn't a manager in. These people are full of it. DO NOT WASTE YOUR TIME OR MONEY!! After about 5 hours of waiting and 3 days having to drive out there, my car still has the same battery icon lit on the dashboard and now continues to sit in my garage. Talk about bad service and feeling used. On receipt says to call Lou Popek for any problems. After 3 calls and 5 days later he finally returns my call. But not before, speaking with Andrea Schmidt who says Lou is no longer with them. They both tell me to go in that they will take care of me however, neither of them acknowledged me when I went in and both stuck me behind in line to deal with Kelly who is dealing with all fifteen customers in the waiting room. These people need to get their stuff straight. This is poor management skills in my opinion and would not waste hard earned cash to these clowns. More
by Nels238
Employees Worked With
Kelly Mcintyre, Mike Murphy, Andrea Schmidt, Lou Popek
January 30, 2015
Excellent Service I recently brought my Honda to Route 23 Honda to get my oil changed. I dealt with Celines in the service department. She greeted me with a warm smile I recently brought my Honda to Route 23 Honda to get my oil changed. I dealt with Celines in the service department. She greeted me with a warm smile and made the experience very accommodating. Answered all my questions and provided me with all the information I needed, even though it was a simple oil change. I recommend anyone I know who needs their car serviced to come to Route 23 Honda. More
by Jbehre12
Employees Worked With
Celines Cisneros
January 29, 2015
Bryan Kelly is the best service advisor I took my car there for an oil change warranty work he did a great job he explained everything to me as very nice if you go to route 23 Honda I would I took my car there for an oil change warranty work he did a great job he explained everything to me as very nice if you go to route 23 Honda I would go see Bryan More
by Luketd
January 21, 2015
Service Adviser I just had my Honda Accord in for its 90,000 mile service. The service adviser, Jeremy Lent, was very courteous and thorough in describing the work t I just had my Honda Accord in for its 90,000 mile service. The service adviser, Jeremy Lent, was very courteous and thorough in describing the work to be done. Everything was accomplished within a few hours and on time. Mr. Lent phoned me during the day to apprise me of a future need and again when the work was completed. I am very satisfied with the quality of work and courtesy provided. Thank you. More
by TJ
Employees Worked With
Jeremy Lent
January 21, 2015
EXCELLENT service provided by Jeremy Lent I just wanted to commend Jeremy Lent for providing excellent service - as usual - when I brought my Honda Pilot in for service a couple of days ago. M I just wanted to commend Jeremy Lent for providing excellent service - as usual - when I brought my Honda Pilot in for service a couple of days ago. My wife and I have know Jeremy for most of his tenure at Route 23 Honda, and she has often remarked to me about how thorough, efficient and "down-to-earth" Jeremy has always been with us. My experience during my latest visit there was no different. Thanks Jeremy! More
by salshif
Employees Worked With
Jeremy Lent
January 21, 2015
Mr. Brian Kelly, always professional, quick and courteous. The moment I pull into your service bay, Mr.Brian Kelly is there quickly and ready to service my vehicle and see to any of my needs, concerns or quest The moment I pull into your service bay, Mr.Brian Kelly is there quickly and ready to service my vehicle and see to any of my needs, concerns or questions. I always appreciate his professionalism and expert recommendations. L. Rodriguez More
by mrlloyd
January 20, 2015
Young professional in action I recently brought my 2000 Honda Civic in for service. Bryan Kelly treated the car and me as if we had just purchased a new car......the highest in p I recently brought my 2000 Honda Civic in for service. Bryan Kelly treated the car and me as if we had just purchased a new car......the highest in professionalism, quality and customer service...he is a credit to Honda, the professionals who trained him and the quality of the service department and mechanics that allow him to do such a wonderful job. More
by hondacustomer
Employees Worked With
Celines Cisneros
