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177 Reviews of Route 23 Honda - Service Center
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December 15, 2014
walk-in help- 1st rate Hi all, needed a 2nd key for my pre-owned FIT- my original salesperson Stephen Mains brought me right in, and service cut a key + fob on the spot- ver Hi all, needed a 2nd key for my pre-owned FIT- my original salesperson Stephen Mains brought me right in, and service cut a key + fob on the spot- very very impressive friendly service, excellent dealership, period!!! More
by george.v.diana
Employees Worked With
Stephen Mains, Lou Popek
December 05, 2014
Route 23 Honda is THE place to get your Honda serviced! There are no less than three Honda dealers near my home that I can choose from. I choose Route 23 Honda for ALL of my car service needs. My Service There are no less than three Honda dealers near my home that I can choose from. I choose Route 23 Honda for ALL of my car service needs. My Service Advisor Bryan Kelly is knowledgeable, honest and thorough! Bryan is always looking out for me and makes sure that my Fit and CRV are well taken care of. If there is an impending repair or service looming, Bryan Kelly makes sure to get the work done in a way that actually saves me money by doing jobs that are in the same area under the hood, all at the same time so that I'm not paying any more labor than I absolutely have to. As long as Bryan Kelly is with Route 23 Honda, I won't be going anywhere else. Dealership manager Mike Murphy and his staff make me feel right at home. Mike makes sure that all of his employees are courteous, knowledgeable and efficient. I never, ever have to wait very long for my service to be completed, and all repairs are done quickly, efficiently and at a reasonable price. The dealership has never been run better since he took over! Mike Murphy is a real gem! On the sales side, salesman Ron Siegel is great to work with. He knows his products thoroughly and can answer any question asked, right off the top of his head. He is never pushy, gives customers plenty of space and always looks to put his customers behind the wheel of the vehicle that is right for THEM, not the car that makes him the most commission. Ron is honest, a good listener (a great trait in a sales professional), and always makes sure that his customers are satisfied! George Avrov More
by GeorgeAvrov
Employees Worked With
Ron Siegel, Mike Murphy, Mary Ellen Wiles
December 04, 2014
My experience with 23 Honda All were very friendly and very informative any questions I had were answered with no problems. I left my car to be serviced and had a call that it w All were very friendly and very informative any questions I had were answered with no problems. I left my car to be serviced and had a call that it was ready very quickly. More
by Babs J
December 04, 2014
Just simply: Great customer service I just wanted to say that my experience with the service folks has always been excellent. I've had my Honda Accord since 2 days before Super-Storm Sa I just wanted to say that my experience with the service folks has always been excellent. I've had my Honda Accord since 2 days before Super-Storm Sandy and I have yet to have a negative experience with the Honda folks. The last visit I was helped by Kelly Mcintyre and some of the service techs to track down why I was having tire issues. They went above and beyond to answer my concerns and actually show me the under-carriage of the vehicle. Again, great C-Sat...keep it up! Steve Kain More
by cptkain1
Employees Worked With
Kelly Mcintyre
November 24, 2014
Fall Tuneup Package I almost always experience 100% satisfaction at every visit to this dealer. If there is ever a problem it is minor and dealt with immediately. I am a I almost always experience 100% satisfaction at every visit to this dealer. If there is ever a problem it is minor and dealt with immediately. I am a repeat buyer and I also get the same excellent service from the sales team. Ron Siegel is the best auto sales rep I have ever worked with. I recommended the service department when my sister-in-law's Honda needed routine maintenance. She received the same attention to detail as I have. More
by montville85
Employees Worked With
Regis
October 24, 2014
simply awesome My car needed it's first oil change. The service was great. They had WiFi so the time flew by. The gentleman that assisted me was very kind and genuin My car needed it's first oil change. The service was great. They had WiFi so the time flew by. The gentleman that assisted me was very kind and genuine. Been to other places where they spent more time trying to sell me more service than the service I needed for my car. He was straight forward. Didn't try to sell me something my car didn't need. Oh yeah and the price after having applied the coupon they gave was nice. It was simply wonderful. No b.s. More
by dcsoto9
October 23, 2014
Outstanding experience I recently brought my vehicle in for service.My advisor was Bill Frost.He was extremely professional and friendly.Overall an excellent experience and I recently brought my vehicle in for service.My advisor was Bill Frost.He was extremely professional and friendly.Overall an excellent experience and would highly recommend this dealership. Terry More
by terenceja
Employees Worked With
Bill Frost
September 26, 2014
Excellent service department I wrote a review about the excellent senior sales consultant Mr. Dino Riccio when I've purchased my Honda. Now I am coming back to rate my wonderful I wrote a review about the excellent senior sales consultant Mr. Dino Riccio when I've purchased my Honda. Now I am coming back to rate my wonderful experience with the Service Department. Everything was easy and fast. I made an appointment with Mary Ellen and when I brought my car in, I had the pleasure of dealing with Bill Frost. Everybody over by Route 23 Honda is very efficient and everything is working like an well oiled machine. I was given a loaner for the few hours that my car needed to be in, which was a very pleasant surprise for me. I wasn't used to such an outstanding customer service. Coming from Crestmont Toyota, it was like coming from the dark ages to the 21st century. I wasn't yet finished with my paperwork when Bill pointed to my loaner that was already in front of the door. The car was running and I just had to go in and drive. I've never had such a great experience in the past. Bill called me when my car was ready and when I came back he was kind, pleasant, answered all my questions and took me to my car that was waiting for me. I also saw Mary Ellen, who is such a nice good person, always with a smile on her face and ready to help. I am very impressed with everything I've experienced with Route 23 Honda. I feel very safe knowing that this dealership is standing behind everything that I might need in the future. Thank you Mary Ellen and Bill from the Service Department. It was a pleasure dealing with you. I am very, very happy with my decision to purchase a Honda from Route 23 Honda, and I don't say it lightly. More
by florianag19
Employees Worked With
Bill Frost, Mary Ellen Wiles
September 04, 2014
A Positive Experience Dino Riccio has changed how i feel about buying a new car. I used to dread the hassling. Dino was and is friendly, pleasant, honest, and respectful. Dino Riccio has changed how i feel about buying a new car. I used to dread the hassling. Dino was and is friendly, pleasant, honest, and respectful. I've kept cars longer than planned to avoid dealing with car dealers. I now look forward to buying my next car from Dino at Route 23 Honda. My husband will be buying a new Odyssey soon and we will definitely come to our car salesman at his Pompton Plains dealership. Bryan Kelly,Jeremy Lent and Linda Saccomanno were equally wonderful. I was totally amazed when they washed Big Red, my Civic SI, before they returned him to me. More
by lynda4447
Employees Worked With
Dino Riccio, Jeremy Lent, Linda Saccomanno
July 04, 2014
Front End Vibration I took my car for a Front end Vibration issue and the dealership had me replace rear brake rotors, buy 3 new tires, and were unable to correct the pro I took my car for a Front end Vibration issue and the dealership had me replace rear brake rotors, buy 3 new tires, and were unable to correct the problem with my car, This dealership had me spend $990.14 on 2 rear rotors and 3 tires, what a RIP OFF, and on top off that my car is driving and VIBRATING worse than when I brought in for service it feels as if the front end drive train is going to fall out. The staff there are unwilling to help Latin American Customers even though they speak the Language, that's disgraceful. More
by Haccord08
Employees Worked With
Celines Cisneros
