Route 23 Honda - Service Center

Poppy Crawford provide me with outstanding service. She displayed excellent knowledge in regards to my problem and took care of it in a very timely manner. displayed excellent knowledge in regards to my problem and took care of it in a very timely manner. More

I am new to the area from Virginia and stopped in to set an appointment. The service staff were very welcoming and friendly & Bryan even scheduled my oil change for New Years so I could avoid the predicted an appointment. The service staff were very welcoming and friendly & Bryan even scheduled my oil change for New Years so I could avoid the predicted snow storm. He was professional & even the phone service was curteous and helpful. Overall very happy to return to my new dealership! More

Every experience at this dealer is unpleasant. The service dept. is horrible, unqualified, unprofessional and incompetent. I don't know how they stay in business. service dept. is horrible, unqualified, unprofessional and incompetent. I don't know how they stay in business. More

This is a very special dealership. They are genuinely This is a very special dealership. They are genuinely friendly and very pleasant. I look forward to going to Route 23 Honda. They are also very c This is a very special dealership. They are genuinely friendly and very pleasant. I look forward to going to Route 23 Honda. They are also very competent. More

What's Good: Speed, hours, availability of loaner cars. Staff is well trained in customer service, though some are less pleasant than others. What's Not: Every time I pull the car in, before I ha cars. Staff is well trained in customer service, though some are less pleasant than others. What's Not: Every time I pull the car in, before I have even dropped it off, the person writing up the service request attempts to sell me on a laundry list other services they "recommend" be performed. Never mind they haven't even looked at the car, these often add up to hundreds of dollars. I contacted Honda Corporation and read the list of services, asking if they were necessary. The answer, "no". I am certain many people who rely on a service center to tell them what their car needs end up paying for what I would call "Unnecessary Surgery" in the auto world. I also know this particular dealer is not alone in this practice, as the quick-lube place near me does the same thing. You go in for a $20 oil change and they want to sell you $400 worth of other things your car "needs". At best it's annoying. At worst it's confusing and costly. That aside, I still take my car there, mostly because it's new and under warranty. More

I've been with this dealership for over 15 years and have always been treated well by all personnel. This is the first car that I'm buying rather than leasing! The Honda Accord is as fine a vehicle as a have always been treated well by all personnel. This is the first car that I'm buying rather than leasing! The Honda Accord is as fine a vehicle as anyone could want. It's beautifully appointed with the latest safety features. I will continue to be serviced at Route 23 Honda for as long as I'm driving. Their service dept. is second to none!! Courteous, efficient and always helpful in every respect. You couldn't find a better run dealership! I rate them 5 stars in every department!!! More

The Service representatives are great. They are quick responding when you drive in. They tell you when repair work needs to be done other than what you bring your car in for. I recommend Route 23 Honda responding when you drive in. They tell you when repair work needs to be done other than what you bring your car in for. I recommend Route 23 Honda highly. More

I have dealt with many dealers before and Honda 23 ices the cake. I have never been treated so well and so accommodating at a dealership like this. Everytime Im there they are always so friendly and can the cake. I have never been treated so well and so accommodating at a dealership like this. Everytime Im there they are always so friendly and cannot be nicer. I already recommend this dealer to everyone I know. I always cannot wait for my next service appointment. More

Last Monday my husband brought in my CRV to have a tire repaired and a new tire put on my car. He waited 2 hours, was charged $149 (for a new tire) and came home. Upon further inspection it was found tha repaired and a new tire put on my car. He waited 2 hours, was charged $149 (for a new tire) and came home. Upon further inspection it was found that the tire was just repaired, not replaced as agreed with J. Lent. My husband returned the next day, another 2 hours, when it was supposedly rectified. Came home and inspected the tire and it was the same old tire. On the third visit , after a total of 5 hours waiting time we finally had a new tire. I find this to be extremely deceptive. Subsequently I was called my Mary Ellen and asked about my experience. I told her the story. No real response. The next day I receive an e-mail asking me to rate the service. Is this a joke? Again on the day after another call asking us to rate the service. More

I met David while I was waiting for my car to be serviced and asked hime a few questions regarding the new Honda accord . He took the time out to answer my questions and even took me on a test drive . Lookin and asked hime a few questions regarding the new Honda accord . He took the time out to answer my questions and even took me on a test drive . Looking to trade my car in next month and will be sure to see David More