Route 23 Honda - Service Center

My calls are promptly returned when I leave a message to set up a service appointment. Steve Wilson comes out to my car when I drive in the bay and always has a smile. He is genuinely interested in how the set up a service appointment. Steve Wilson comes out to my car when I drive in the bay and always has a smile. He is genuinely interested in how the car is running and that I still like it as much as the day I bought it. He takes the initiative to find any coupons or options to make my servicing cost efficient for me. His time estatimates are accurate and he makes the time, even when it is busy in service, which it usually is, to go over each area of the checklist and to predict what will be next in line for service. I like the added touch of leaving with my car having been run thru the car wash there too! And I always remember that the way I got to this new car was because Steve had called early on a wknd morning with not so good news about my then car...squirrels had eaten away most of the wires below...I was not a Route 23 Honda customer at that time but Steve had fit my Honda in and arranged a rental...I had no plans for a new car and not a way to meet the squirrel challenge with no warning...Steve thought of the idea of my coming up and speaking with sales to learn options, arranged a person and appointment and they fit me in despite other preset appontments with the recommended person because of the position I was in. Ron was the person and he got one of his team Ray who literally ended up spending the entire day with me-I kid you not!- cause that's how long it took to figure out options, see what could be arranged that met my rather magical criteria and need! and they saw it thru. Throughout the day, Steve from service kept popping over to see how it was working out. Although I was in for service this visit, this dealership keeps authentic track of its customers and their satisfaction. While in the waiting area enjoying my popcorn, Ron, the sales team managers from a year ago saw me at the cashier and asked not only about my car, but also about a situation that had been going on in my life at the time I purchased the car. This is a business relationship I am grateful to have made!-Jody More

I find the overall experience in dealing with Route 23 Honda excellent. I have purchased several cars from this dealership, because I know I can always count on the service department. I always ask for Honda excellent. I have purchased several cars from this dealership, because I know I can always count on the service department. I always ask for Poppy Crawford, because she explains everything in a simplfied manner, and takes care of my car as if it were her own. I am impresses with her knowledge of cars. I know I can always count on her to make sure my car is in tip top shape. Being a woman this is very important to me, so I know I won't get stuck somewhere on the road. I really appreciate the care she gives my car, as I'm sure she does with all the other customers she deals with on a daily basis. More

This actually is a MIXED REVIEW. While the SERVICE portion of my dealings were AWFUL with this dealer, the REMEDYING of the awful service was EXCELLENT. So here is how my experience went: I called Th portion of my dealings were AWFUL with this dealer, the REMEDYING of the awful service was EXCELLENT. So here is how my experience went: I called Thursday 1/13 before 3:30 p.m. and made an appointment for first thing Monday morning, 1/17, 7 a.m. to leave my car for complete detailing. The appointment was accepted by the dealership, and at no time did they say they had previous commitments that day that would not allow them to handle my vehicle on that day. I brought my car in at the designated time, and requested a loaner car. I was told I would receive a call when my vehicle was ready. At no time during that transaction was I told by the attendant that they had previous commitments that might not allow my car to get done that day. Like most people would have, I ASSUMED MY CAR WOULD BE DETAILED ON THE DAY I MADE THE APPOINTMENT, and like most people, I assumed the job would take 4 or 5 hours. By 4:30 p.m. when I had not heard from the dealership, I phoned them to inquire about my vehicle. The first attempt I was put into my rep's voicemail so I left a message. The second attempt I was put on hold by the rep. I finally got tired of being on hold and hung up. The 3rd time I called, I spoke with my rep who advised me that my car would be detailed "tomorrow" as they had "many used cars" that had to be detailed that day. I could not believe my ears. I asked to speak with the service manager. I let him know I was stunned at this information and feeling jerked around. I expressed this situation was completely unacceptable; and to make matters worse, no one had called during me during the day to advise me of the situation. I had to call them at the end of a business day to hear that they had done what was convenient for them and their used cars rather than work on a customer's vehicle as they had promised which was implied BY THE APPOINTMENT MADE 4 DAYS PREVIOUSLY. The service manager found nothing out-of-the way about any of this. There was no apology, no admission of a mistake, no understanding that this was TERRIBLE customer service and no way to do business, NO UNDERSTANDING THAT THEY WERE NOT BEING TRUE TO THEIR WORD .... no understanding that this was not fair, not ethical, not reputable. The only thing that the service manager did seem to understand was that there was nothing he could say that would make me feel better about the situation .. perhaps that's why it wouldn't possibly occur to him that the first words out his mouth should have been "WE'RE SORRY." I concluded my conversation with the service manager as I had wasted at least 20 minutes on the phone with him and resolved nothing. Here's where the story will take a turn for the better BEFORE IT GOES ALL DOWNHILL AGAIN (you won't believe it ... read on). Tuesday morning I receive a call from a VERY effective woman, Liz Loewrigkeit, specifically designated to handle Customer Relations. The first thing she wanted to do was apologize for my experience. Simple, right??? and quite sincere in my opinion. She listened to what occurred and my thoughts on the matter. She understood why I would feel the situation was unacceptable and she had been authorized by one of the owners of the dealership to complete the detailing of my vehicle at NO CHARGE ... quite nice, yes??? I thought so ... it made me feel MUCH better about the incident. My schedule did not allow me to get to the dealership to pick up my car until mid-morning. Here's where it takes a bad turn again, unfortunately. I looked over the car and could see the job that was done just wasn't a good job unfortnately. I turned over the mat in the front drivers side and there were crumbs and other dirt clearly visable .. and the rest of the drivers side floor didn't look cleaned either. I could NOT believe that after everything that had occurred, they could POSSIBLY return the car to me in that condition. In a few minutes, Liz was back on the case, and we were meeting in person. I was again expressing how unbelievable the situation was... I don't know the manager's name I was now dealing with, but he was none to pleased either and was handling matters. It was recommended I leave the car again. I agreed I would but expressed how aggrevating it was to have to keep dealing with this nonsense .. AND IT TAKES SO MUCH TIME ... 30 minutes on the phone Monday ... and it would be an hour before I would leave the dealership on Wednesday. "Who has that kind of time" I literally asked Liz. Here's where she smoothed things over again. I was provided another loaner car, and this time, when the car was done, they would bring my car to my home and switch cars there. So I'll avoid a 3rd trip to the dealership. We shall see how this all turns out. More

We have bought 4 Hondas from this dealership and have always been treated professionally, obtained good pricing and excellent service. The sales teams over the years have been very professional. Likewi always been treated professionally, obtained good pricing and excellent service. The sales teams over the years have been very professional. Likewise the service team is highly professional and does great work. They seem to believe in the ethos of "doing it right the first time." The minor problems we might have had over the years are quickly addressed. Excellent customer service on the sales and service fronts are the forte of this dealership. More

I brought my 09 Accord in because the remote keys were not working. Steve was very friendly and helpful. He explained the problem in layman's terms and scheduled me for the replacement, and new wiper blad not working. Steve was very friendly and helpful. He explained the problem in layman's terms and scheduled me for the replacement, and new wiper blades. I called to move the appointment up to today, and he remembered me right away and had me come right in. He and everyone there was very polite and courteous. I also spoke with Dino about getting out of my lease early and into a newer Honda. He took time out to explain my options and gave me helpful feedback. More

I went in for a few minor things (including an oil change). The issues were taken care of quickly and professionally. I dealt with a few people while I was there, though primarily Rich and Amanda (I b change). The issues were taken care of quickly and professionally. I dealt with a few people while I was there, though primarily Rich and Amanda (I believe that was her name). They were friendly, and were a pleasure to deal with. More

I will always bring my Pilot to Honda for servicing! Poppy is so helpful in explaining everything to me and most importantly she understands the financial aspect of having my car serviced. I can talk to Poppy is so helpful in explaining everything to me and most importantly she understands the financial aspect of having my car serviced. I can talk to her about just buying the parts and having my husband do some of the work or about having to delay some of the work until a later time. She never makes me feel bad for not being able to perform all of the recommended services. She is wonderful and understanding!! Thank you, Poppy! Maria who works as the cashier is a positive thinking, inspirational, "pay-it-forward" kind of woman. In addition to being very competent at her job, she goes the extra step and adds caring with everything she does! Thank you, Maria! More

Always a friendly place to have work done. Good atmosphere and people. Everything was explained both before and after the work was done. The lounge with available computers (four) and complementary atmosphere and people. Everything was explained both before and after the work was done. The lounge with available computers (four) and complementary coffee are an added bonus. WiFi is offered if you want to use your own computer while you wait. More

My experience with this dealer starts before I even drive into the receiving area - it starts with a very cordial and professional phone call to see, based on my mileage and age of the car, what the recommen into the receiving area - it starts with a very cordial and professional phone call to see, based on my mileage and age of the car, what the recommended service is above and beyond an oil change. This time it was suggested that the tires be rotated. I was still able to take advantage of the Express Service, which allowed me to arrive at my leisure. I am always greeted pleasantly and always serviced quickly. I have always found the waiting area comfortable and very clean. I bought my first car here in 1995 and my second one in 2005, so for 15 years I have bought and serviced both cars exclusively at Route 23 Honda. I have referred people to this dealership and they, too, are very happy. If they continue this way, I'll be buying and servicing my next car here, too. More

It took me a week and a half to contact someone to make appointment for tires. The price jumped @ $35 a tire since I last bought them. I dropped off the car and they had a loaner so I didn't have to wait appointment for tires. The price jumped @ $35 a tire since I last bought them. I dropped off the car and they had a loaner so I didn't have to wait and said it would take a couple of hours, after a couple of hours I went back and they hadn't even started on my car yet. They said it would be a couple more hours and I left again and received a phone call saying it was taking longer than expected and I could keep loaner over night and the serviceman would be in @ 7:30 and finish the alignment because the power kept going out from the storm. I received a phone call at @ 9:30 saying car is ready. I left work again to pick up my car and as I drove away I noticed the seat was damp. The dampness after a little while was wet. When I got out the whole back of my pants was wet. I checked the floor and mats are wet, underneath the mats the floor is soaked. I did not go for the car wash because I didn't have time to wait more since they didn't ask me until I was there to pick it up. It seems they must have left a window open during the storm and my car was soaked and then kept it overnight to cover it up. It would have been nice to know so I wouldn't have to go to work and visit clients with the whole back of my pants wet or I could have kept loaner til they fixed the problem. A little honesty would have been nice. All this for just getting new tires and making the mistake of going to the dealer for them. $773.14 later and it could cost me more to replace mats and clean up mold. More