Route 23 Honda - Service Center

Brian Murphy was very helpful in making my appointment and taking care of me when I brought my car in. Since it was going to take a while, I was provided a loaner. When I returned, brian was off. I pulled and taking care of me when I brought my car in. Since it was going to take a while, I was provided a loaner. When I returned, brian was off. I pulled the loaner in to the service bay and waited in the car as the sign instructs. I waited looking over through the service area class and several service writiers seem to ignore me. I waited and saw two then three mingle around one service desk. After about 5 minutes I got out of the car and carrying my shoulder book case (I am a teacher) enter the service area. One person was discussing with the other about their work schedule using a calender on the wall. I stood there and waited, finally one of the two, a person with a long beard, came over and asked if he could help. I told him I was picking up my car and returning a loaner. He wanted to know if I had "gassed it up." I didn't understand him so I ask what he said, "did you fill up the car?" I said yes. He found my invoice, but did not go over all the charges, although I knew what it would cost. I was already told that they did not have any wiper refills in stock, but it was not explained to me why they did not wash the car. The labor charges are way to high for "checking" things and filling fluids. And why am I charged for "shop supplies?" I also don't know what an "element" is as part of my oil change service which cost 28.18. It cost 40 to put in a cabin air filter which cost 30? Around 4:00 to 6:00 pm the service stinks, except for Mr. Murphy. People are looking to go home or take a break and I getr the feeling I was being ignored. More

My experience with the service dept this past time has been much better. I was greeted properly and work was performed in time frame committed allowing me to get out the door. Earlier when the car had been much better. I was greeted properly and work was performed in time frame committed allowing me to get out the door. Earlier when the car had been serviced, I had experienced several issues and had actually begun to take my Honda to my old Acura dealership, to be serviced. I am hopeful that my most recent experience will be that in the future. It appears that the service team seems to be stable. More

had a noise, i will call it a whine or humm when i went over 40 miles an hour. had car at the honda dealer that i bought it from and they told me that i was doing brake slids in the parking lot and caused over 40 miles an hour. had car at the honda dealer that i bought it from and they told me that i was doing brake slids in the parking lot and caused flat spots on rear tires, and it would cost $587 to fix. that was crazy, i then brought my car to route 23 honda and they spent the time and took the extra effort to diagnose that the car indeed had a bad wheel bearing and i wasn't crazy. the service department was very kind and extremely helpful in every way. thanks again More

I was having problems with my air conditioning and called up the service department to make an appointment to have it looked at. They were extremely friendly on the phone and made me an appointment that fit up the service department to make an appointment to have it looked at. They were extremely friendly on the phone and made me an appointment that fit my schedule and offered a loaner car. When I arrived at the dealership and pulled into the service drive (which is covered and was perfect because it was pouring out!)someone came right out to greet me. They took my information had my loaner car ready to go and I was in and out in a flash! When I returned to pick up my car, again i was greeted in the service drive and taken care of quickly. The service advisor Mark even offered to bring my car around for me since it was pouring rain outside. This is the best service department I have ever been to and will continue to always service my car at Route 23 Honda! Thanks! More

Was time for a new timing belt, was delighted to hear they had a package deal for that which included Timing belt, water pump, drive belts, and coolant flush for a flat rate. Thrilled that they provided they had a package deal for that which included Timing belt, water pump, drive belts, and coolant flush for a flat rate. Thrilled that they provided free loaner car. Poppy called me in the morning to say they had found some issues with continuity bushings in the steering and that they really need to be replaced. I said to go ahead with that additional repair and i'm sure glad i did. The steering performance is 100% better. I guess when you drive a car everyday, you don't realize when performance has deteriorated. I'm so glad that Poppy talked me into that additional repair. She is a really terrific service writer. Extremely friendly and informative. More

I brought my Accord in for routine maintenance and repair of the weatherstrip gasket around the sunroof on 2 June 2009. I was immediately greeted by the service advisor, Poppy Crawford. She performed in a of the weatherstrip gasket around the sunroof on 2 June 2009. I was immediately greeted by the service advisor, Poppy Crawford. She performed in a courteous and professional manner and was genuinely concerned for my needs. She advised me that she would call when the service was completed and I did, in fact, receive a call about an hour later. She informed me the oil change was complete and the weatherstrip gasket had been ordered and would be in the next day. The weatherstrip gasket would be covered under warranty so there would be no charge to me for it. I will bring the car in on 3 June for the warranty repair. I highly recommenmd Route 23 Honda and commend them for their concerned, professional and courteous staff as well as the quality of their service. More

My tape player broke on my 2005 Pilot. I have been at Rt23 almost every other day for the past week. They keep saying it is fixed and I keep having to proove it has not. I had to take time off from work Rt23 almost every other day for the past week. They keep saying it is fixed and I keep having to proove it has not. I had to take time off from work to come in and show them that the problem is still there. The courtesy car was given to me with no gas I filled the tank cause it was going to take them a week to fix my Pilot. When I asked to be reinburst Camarad told me to go syphon out the gas because Honda will not give me any money for that. Tony the sales manager tried to throw a free oil change at my frustration and ended up frustrating me even more when after my Pilot was still not fixed he wouldnt give me the courtesy car back! Result my car is still not fixed. Ive wasted 2 weeks of my life doing their job. And no one at Service has any customer skills. I wrote a letter to the General Manager and I am going to let everyone be aware of whats going on at Route 23 Honda. Service used to be great and now it is a joke. What happened??? Rene Hasprunar 144-R7 Diamond Bridge Ave Hawthorne, NJ 07506 More