Route 23 Honda - Service Center

They service sucks. I had appointment scheduled in 1.5 month in advance. They called me day before and told me that they don’t have a loaner for me. month in advance. They called me day before and told me that they don’t have a loaner for me. More

Overpriced and not good customer service. Will not be Overpriced and not good customer service. Will not be returning. Don’t give you unclear details of cost and then they hit you with it. No consider Overpriced and not good customer service. Will not be returning. Don’t give you unclear details of cost and then they hit you with it. No consideration. Then they have the audacity to tell you that you got a $20 discount of a $1,300 bill More

Patricknj973, you were sooo not wrong. I too brought my car in for a recall and decided to have my car detailed while it was there. The service was excellent. I was so happy with the detailing results, I car in for a recall and decided to have my car detailed while it was there. The service was excellent. I was so happy with the detailing results, I called later that week to get my other Honda detailed. I was told that after my service earlier that week, a $19.95 charge for a loaner car was instituted. I agreed to the charge and scheduled the service. Both of my appointments were scheduled for Fridays. I assumed I would be picking up my car on Saturday morning, since the earlier service call was completed on a Saturday. Shortly after returning home, I got a call telling me that my car would not be detailed until Monday. I was astounded that having known about this appointment for weeks they didn’t reschedule my appointment. I inquired about the loaner car charge and they informed me that they had every intention of charging me for each of the days they were in possession of the car. After hearing my response, they agreed on a single charge of $19.95 for the day they serviced the car. As with the last service call, the detailing was excellent. When I paid the bill, I saw the notation for charging the bill for the loaner car. The actual bill did not contain an additional charge. After all of this they should have charged the bill for the $19.95. They lost a customer solely on Customer Service. 18 years and 5 cars later. Shame on the Honda Corporation for allowing this dealership to represent your brand. More

I wasn't going to write a review but I felt it may be a good idea so other people know what can happen to them or worse. In summary, all four tires were inflated to 30psi, the front two should have been 32 good idea so other people know what can happen to them or worse. In summary, all four tires were inflated to 30psi, the front two should have been 32-33psi, I paid to have both filters replaced, I was charged but they weren't replaced. The fuel pump had a recall and they replaced the wrong part. Luckily that error was caught before I left. Something is not right with rt 23 service. Are they starved for money that they charge without doing the work, are they hiring incompetent people, am I an exception or is this going on as a general practice. I don't know but I would seriously think twice about bringing my car into their service department More

I had a bad experience here. I was lied to about tire insurance added on to my monthly lease payment in the amount $20 extra , and was told I could cancel it anytime. Not true. I can cancel the tire prot insurance added on to my monthly lease payment in the amount $20 extra , and was told I could cancel it anytime. Not true. I can cancel the tire protection/insurance but it will not lower my payment- it will be refunded at the end of the three year lease term. I specifically asked if it could be removed should I find the payments challenging to keep up with. I’m very upset because we are in the middle of a global pandemic and I’m trying to lower my overhead. In regard to Patrick, he was just very unprofessional. First he admitted that it was a pain to pull the car I wanted from another dealership/lot. I wanted a white civic and I ended up with another silver car with dark interior. He made me feel like I was a pain . He’s the one who kept me there for a ridiculous amount of time. Then he kept pressuring me to fill out the survey and to make sure I rated high across the entire thing because even though he knew I was not happy with the first finance guy, that it would reflect poorly on him. So more or less just lie through the entire thing. He also asked for a 5 star google review and then emailed me asking again reiterating the same details about how to answer . Then when I picked up my plates he asked again, but first insulted me by telling me that I was more or less a pain. I chose not to review or fill out the survey last summer when I got the car since I had nothing nice to say, but now that I know I was blatantly lied to -I can honestly say that I didn’t get the car that I wanted and I regret that, was made to feel like crap by Patrick and now this with the extra payment that I can’t afford. I will be returning this lease and cutting ties with this dealership. I forgot to mention that when I went into the email today to fill out the survey it said that I had already completed it. Strange , I know that I didn’t More