Route 23 Honda - Service Center

Had a good experience here My experience was very good when choosing Route 23 Honda. Although my favorite service person, Poppy, is no longer there I still find it pleasant. T My experience was very good when choosing Route 23 Honda. Although my favorite service person, Poppy, is no longer there I still find it pleasant. The only problem I had is it seems they just don't have enough help at the "busy" times - morning and evening and Saturdays. Everyone there is polite and knowledgeable but you could tell they are stressed. I like the sales dept and also the service. I have no further complaints and would continue using them. More

Top Notch Sale from David Yoon My experience from first steps in to driving away with my new CR-V, was 5 star. No pressure, just very cordial and all around great experience. Ric My experience from first steps in to driving away with my new CR-V, was 5 star. No pressure, just very cordial and all around great experience. Rich Maple More

Excellent service My car was service at this dealer,advisor sole Martinez did an excellent job.I bought this used 2015 Honda Accord car from this dealership .phuong vu My car was service at this dealer,advisor sole Martinez did an excellent job.I bought this used 2015 Honda Accord car from this dealership .phuong vuong More

Working with service rep, Jason and on-site assistant,Cesar. My 2008 Fit was recently brought in for some much- needed work. Jason took excellent care in seeing that the parts were ordered, and the work got done My 2008 Fit was recently brought in for some much- needed work. Jason took excellent care in seeing that the parts were ordered, and the work got done in extremely efficient time. Jason knew I'd be doing some major road travel in the remaining summer weeks, so he saw to it that my car is in great shape. Thanks to Jason! I also wish to thank a nice gentleman named Cesar who saw to it that my car was brought around to me on the return and also facilitated a washing and cleanup of my vehicle. He has always been a courteous and considerate individual as I' ve arrived or departed with my car. Thank you to all the fine people on the Route 23 Honda staff! More

Rt23 Honda is not a 5...its a 10!! The service dept is fast, friendly and very detailed. I left feeling at ease that my car was safe to drive after hitting a pot hole. Sole (who handle The service dept is fast, friendly and very detailed. I left feeling at ease that my car was safe to drive after hitting a pot hole. Sole (who handled my service) was very attentive and helpful, THANK YOU SOLE and Ernesto (technician) did an awesome job in an hr, THANK YOU ERNESTO! On top of that...I left with a shiny washed car!! Lol...life is good One more kudos goes to Celines who directed me from my phone call to service! More

Beyond Beware, Be Warned NO matter Service or Sales It doesn’t matter if Service or Sales. I was a LONG Time, Multi car buying, loyal consumer. Current owner, Kevin DiPiano, appears to be branding a neg It doesn’t matter if Service or Sales. I was a LONG Time, Multi car buying, loyal consumer. Current owner, Kevin DiPiano, appears to be branding a negative meaning to ‘customer care.’ Rt 23 Honda Bad behaviors are Many and Serious. It's a way of doing business. If you want to feel you can reliably trust the business if there is a problem, seek honor elsewhere!!! The new style looks like hide when there is a problem, aka Disengage, and Refuse to Be Accountable. For over 9 months, even with help and good will from American Honda Motors, I have tried to get Route 23 Honda to take functional action of good will. They Destroyed the Resale Value of my Car (in brief 4 transmissions inclusive of original...2 within a week of each other and reality not likely Trans was core problem); Misrepresented sale of extended warranty, did not enter my payment or its existence into their system; and then they sent me a service bill for payments already made and added on new service and service date that did not occur and they REFUSE to provide corrected statement even for American Honda Motors. Kevin DiPiano refuses to respond at all to months of many efforts. Honorable staff, knowledgeable and wanting to serve well, appear to be dismissed like clockwork after 3-4 months. Then they say because of how people were told to leave they have no records of their records ie. emails.. Mr DiPiano's staff at Wayne Mazda, also owned by him, act to attempt refusal of acceptance of hand delivered documents for Mr DiPiano once they are asked to Acknowledge Receipt. Route 23 Staff sent me to Mazda saying it is where Mr DiPiano is ‘found’. And driving there with a hand delivered document was after months of no response to ongoing other efforts. We all make mistakes. So a good business fixes a mistake on their bill, Right? An honorable business, with Many Grave Errors that end up impacting major areas at different times thru over 9 months of: driveability; resaleabilty; and misrepresented extended warranty, steps up with good will offers. Not so with Mr DiPiano's Route 23 Honda. At worst, an honorable business Responds when the customer does all their work and offers them a full menu of not greedy choices to resolve. Not so with Mr DiPiano's Route 23 Honda. (And my many options do not even include put me in a new car, because my ergonomic needs are best met by the structure of my current vehicle). Misrepresented Warranty: Another dealership discovered there was no record of my having an extended Honda Warranty. They sent me back to dealer of origin. During intensive search with me, a Rt 23 manager, since terminated, honorably discovered and advised neither warranty nor my payment monies were entered into Rt 23 Honda system as existing. Then we discovered it was not a Honda warranty I was sold (at time of my purchase mileage still was within Honda specs). Then I learned Rt 23 Honda sold a warranty they said was as asked for; and that was instead with a vendor that Refuses to even Use Honda parts among Many other things. Mr DiPiano refuses via silence to fix, accommodate, provide viable warranty, reimburse me... The Bill they REFUSE to correct or respond to with a corrected statement they also refuse to provide to American Honda Motors. After several calls AHM extracted a sideways statement that I don't have to pay. (as I understand it). So, if a business refuses to correct a bill and produce written correction to their written bill, it means functionally what appears to be in writing, on ‘the books’, is as if that business suffered 'losses'. I’m just one customer…hmmm I still aspire for Mr DiPiano to dig deep and invite his dignity, courage and courtesy, and accountability to surface. I still aspire for Mr DiPiano to choose good Will prevail as guide and his business’s way. I want to post a positive update here and in other places where my consumer rights advocacy will speak. Until then, Beyond Beware…Be Warned. In off chance, a 'Relationship Manager' is tempted to politely as if reply, please instead have Mr DiPiano surface himself or, as has also been requested, designate which management authority person he wants to reply to the options offered for good will resolution. Blessings to all who made it this far in your read! More

Supportive Customer Service Jonathan helped me feel informed and comfortable with my recent car repairs. My car is fairly old and my finances are dismal, so I am hesitant to inve Jonathan helped me feel informed and comfortable with my recent car repairs. My car is fairly old and my finances are dismal, so I am hesitant to invest in it. Jonathan seemed to empathize with my perspective and took the time to help me understand his concerns about my vehicle. Thanks so much! Driving safely :) More

SERVICE CENTER I have had my car serviced here a few times in the past and overall its a good experience. Today however I was truly impressed. I was Lucky to have Se I have had my car serviced here a few times in the past and overall its a good experience. Today however I was truly impressed. I was Lucky to have Service Technician Angelica service my vehicle and upon leaving I could tell the effort that was put into her quality of work is high! The interior was kept nice and clean, car was finished in a timely manner and although it was only basic maintenance that was performed, I could tell that Angelica really cares about what she does. I can only hope to have her service my vehicle again in the future and sincerely hope this message is passed along to her. Thanks for a great experience and taking care of my car! Best Regards, David More

Pompous Customer Service Representatives Car's battery died, and I called the dealer since I got the current battery there that contains the 100 month warranty. The representative on the pho Car's battery died, and I called the dealer since I got the current battery there that contains the 100 month warranty. The representative on the phone said that I just need to bring the battery and they will replace it. I took out the battery and drove over in a different car. When I exited the car with the battery in hand, a sales representative comments "need a new battery? why not a new car?" I assume the comment came out as a jest, but it just came off a little rude. So I bring the battery into the parts department, since that's probably where the replacements happen. Before even taking our information, the parts representative told me I need to bring it to the service department, before even taking our information. He looks me up, and just replies, "yeah, you need to bring it to service department." That's fine, I bring it over to the service department, and the first person at the corner was on the phone. He looks at me, and goes back to the phone. After his phone call, he does not even talk to me and walks away from his desk while he helps another customer who has their car in their care. I proceed to the next representative, and I told her I need a replacement battery. She keeps correcting me, "so you need a new battery." Looks me up again, says that the 3 year warranty expired in January. I asked her what the prorated price is, since there was a 100 month limited warranty (which she never brings up). She takes a paper out and says I would have to pay 40% without telling me the price. I ask her the price, and she finally says the price without labor. I say okay, I would do it, and she proceeds to tell me I would need to bring my car in. I told her I brought the battery since that is what the representative on the phone said, and she comments, "I don't know who you talked to, but you need to bring your car in." I said I can't since the car didn't start, and another representative next to her yells over, "you need to jump start or tow it in." I asked the representative how long the wait is for service, and she says "It's two hours right now, but that could change when you bring it in," while giving a very insincere smile. I proceed to leave after this comment. It was one of the most rude experiences I've had at a dealership. The only nice person was the cashier whole smiled as I passed by that department, and the other five that I encountered gave me a sense of their entitlement. They used to have friendly and caring representatives, but I guess that changed since the last time I came. More

New management out for a fast buck. This dealership is over a half hour from my home, but I started going there because it had more reasonable prices than other local dealers. I found th This dealership is over a half hour from my home, but I started going there because it had more reasonable prices than other local dealers. I found the waiting room comfortable and liked that they had a fancy coffee machine that gave lattes. But they must have changed management, because they are now using all the typical scams of a sleazy dealer. Some of the scams include: Outrageous prices, like $320 for a 45,000 mile service that Joyce Honda charges $200 for. The cabin filter scam, bringing you a dirty cabin filter and asking you to pay $80 to replace a cabin filter that you can buy on the Internet for $8 and replace yourself in two minutes. The sleazy upsell, recommending $1000 worth of service every time you go. The 3,000 mile or three month service sticker scam, suggesting that you come in for service far more often than the manufacturer recommended service interval. Be careful reading reviews and make certain they are recent, not from the previous management. Oh, the fancy coffee machine has been replaced by a Keurig. More