Route 44 Toyota

I made a long trip from PA to purchase my Prius. I had an offer for the Prius and trade in value set with the internet salesman prior to walking into the lot, but the dealership didn’t stick to thei I had an offer for the Prius and trade in value set with the internet salesman prior to walking into the lot, but the dealership didn’t stick to their original deal made online and tried to nickel and dime me for everything they could when I arrived. After coming to an agreeable price for the Prius and my trade, we learned that MA doesn’t provide temporary plates/tags and it would take 3-4 weeks to complete the car registration and PA plates. it took almost 8 weeks until I was able to pick up my car and it was such a battle and a process to get in touch with the salesman and even the general manager who failed to call back. I drove to MA because this was the car I wanted and had I known it was going to be so difficult and a long process not to mention lack of communication from the salesman/dealership in stays updates, then I wouldn’t have purchased my car here. I absolutely love the car, but really unhappy and disappointed with how everything was handled. More

I went for a routine maintenance for my less than one year old 4 Runner at a 4:30 visit but had some issues with the seats and the center screen. When I scheduled the appointment on the automated process year old 4 Runner at a 4:30 visit but had some issues with the seats and the center screen. When I scheduled the appointment on the automated process, I was not able to indicate there were any issues. As a result, I was told I needed to come back at an earlier time of the day so that a certified technician could look at these issues. I also had a recall so that meant I needed to come during a weekday to have this fixed. I made a second appointment, taking time off of work to do this. When my car was looked at, the recall was addressed but the seat issue and screen issue could not be duplicated so I was told to “come back when it’s happening”. First of all, it can happen for a short period of time so even if I headed directly to the dealership when it occurred, it might not still be happening. Secondly, I can see that there have been recalls on other models for screen issues so apparently this is not a one off. I also had a video of what was happening to the screen but was told that didn’t help. So now, I’m supposed to go for a third time to have the same thing looked at and perhaps leave it for a more detailed evaluation. I inquired about a loaner during that time but was told unless it was found to be an issue under warranty, I would have to pay for that rental. So there was a potential that they could not replicate the issue, and I’d be on the hook for the rental. This is terrible customer service for a less than one year old car. I have owned a Toyota for over 20 years and this is by far the worst customer service I’ve had at a Toyota dealership. More

Wait time estimate far below actual wait. Arrived 15 minutes early, assured no problem. Told 34 minute wait. 75 minutes for finish of simple first service. Arrived 15 minutes early, assured no problem. Told 34 minute wait. 75 minutes for finish of simple first service. More

This is by far the best Toyota dealership Our family has purchased 5 vehicles from them and will continue to send people there. No stress car shopping! has purchased 5 vehicles from them and will continue to send people there. No stress car shopping! More

Really nice people and professional they took care of me and they helped me out the whole time and they helped me out the whole time More

The purchase process went smoothly, however it took some time to process my registration and other paperwork after the fact which was disappointing. I really enjoyed working with my salesperson Courtney. Sh time to process my registration and other paperwork after the fact which was disappointing. I really enjoyed working with my salesperson Courtney. She was very professional and communicative. Overall it was a pretty good process. More

I recently bought out the lease on my RAV and your staff members are very courteous. When I decide to trade in my vehicle in the future, I will definitely ask for Aiden McKee. He is the most professional an members are very courteous. When I decide to trade in my vehicle in the future, I will definitely ask for Aiden McKee. He is the most professional and helpful salesman I've ever dealt with for a vehicle purchase. I have recommended him to family and friends. Maddy M More

Good experience overall. Good staff that took care of all my needs and provided a detailed report. Good staff that took care of all my needs and provided a detailed report. More

I had a great experience from start to finish. Everyone was kind and welcoming, especially my salesperson, Louis. The sales manager, Kris, was also great! Even the finance person was kind. Buying Everyone was kind and welcoming, especially my salesperson, Louis. The sales manager, Kris, was also great! Even the finance person was kind. Buying a car is a process and to have all members, of the Route 44 staff, be so wonderful makes me even happier I came back to Toyota. More

Price and options ( auto start and towing package) was not like it was in add not like it was in add More