Route 46 Chrysler Jeep Dodge - Service Center

Insulting and deceiving I had two consecutive horrible experiences with this dealership. After the first one I said to myself the car was fixed no harm done, but after the se I had two consecutive horrible experiences with this dealership. After the first one I said to myself the car was fixed no harm done, but after the second horrible experience I decided to write this review. I brought my Dodge Dart in because the transmission was malfunction while driving and the car could not go anywhere . I had to turn the car off then on to work again. That happened to me once at the George washington bridge. To make the story short. I drove the car to service 7 am on a monday. The associate (Dani) took care of the papers and told me that the diagnosis will take the whole day and by the end of the day he will let me know. I called at the end of the day and (Dani) mentioned that they need another day of diagnosis. I sad fine. The second day I called and (Dani) mentioned that they have put an order on a part and should be IN the next day. I said OK. I called the third day to see if the part came in, Dani mentioned . yes the part is here but will start working on the car and should be done by noon the next day. I called at 2 pm and dani said that they put the part in but they have not put the car together yet. should be done tomorrow. I called the next day (Dani ) was on vacation and the service people told that the car is not ready because they have not got the part yet.. I start screaming for the lies and after demanding talkin got someone the assistance manager says they can provide me with a car. They should have done that from the first day but they did not tell me. At that point it took two more day to complete the work. I took my car back.A week later the same problem returned to the car with one addition problem. I took the car back. and asked immediately for a car because it it the same problem ( Dani refused and sad that happened after two days after diagnostics of the car) I said it is the same xxxx problem. They i wanted to talk to the manager. they mentioned that the manager comes at 8:30 pm (I was there at 7) I will wait. . When the manage came i told him the story but he asked me if i purchased the car form his dealer ship. I said no he was reluctant but told them to put me in a car. They gave a 200 chrysler. The second day of having the car, the dealer ship called and asked me if i can return the car because they have a recall on it. I knew it xxxxxxxxx and need their intent. they down graded the card for me. That was insulting because there are no recall son that car. DO NOT GET YOURSELF THIS SITUATION AND NEVER BUY FROM THESE LIARS More

Dave and Jason are awesome at service, The Techs Profesional My front end was damaged due to the ruff streets, The Pros at the jeep dealer brought my jeep back to life and working order. again My jeeps Cam shaft My front end was damaged due to the ruff streets, The Pros at the jeep dealer brought my jeep back to life and working order. again My jeeps Cam shaft and arm went bad from wear and tear and Dave and Jason got me in wit the Techs. and problem was solved with no questions ask. love This place. More

Better than last time My first lease three years ago was a nightmare. I love the Jeep grand Cherokee so much that I wanted another. Because this dealership is so close t My first lease three years ago was a nightmare. I love the Jeep grand Cherokee so much that I wanted another. Because this dealership is so close to my house I decided to give it another try. Sean was very knowledgeable and honest and in the end gave me the best price for my second lease. Thank you Sean. More

Must go see Amir I had an excellent experience visiting this dearship, I wasn't even planing on buying a car that day but Amir was great he did not pressure me in to b I had an excellent experience visiting this dearship, I wasn't even planing on buying a car that day but Amir was great he did not pressure me in to buying his knowledge and experience was what sold me, I recomme Amir to any first time buyer. thank you Amir More

Great experience! I just recently purchased new Jeep Rubicon in white from Hector Colon. He was extremely helpful and polite when helping me find something perfect. I h I just recently purchased new Jeep Rubicon in white from Hector Colon. He was extremely helpful and polite when helping me find something perfect. I highly recommend going to see him. More

jeep number 4! I gave this rating because all of the people that helped us out were super nice and efficient. I actually went into the dealership to buy a sensor for I gave this rating because all of the people that helped us out were super nice and efficient. I actually went into the dealership to buy a sensor for my tire and came out with a preowned Grand Cherokee Limited.. it has everything that I want and a price I can afford. Marvin Belton was great! More

Fantastic service!!! I purchased a Jeep Wrangler from Hector Colon on Saturday the 23rd with the help of the manager Bill Murillo. I am very happy with my experience and I purchased a Jeep Wrangler from Hector Colon on Saturday the 23rd with the help of the manager Bill Murillo. I am very happy with my experience and I highly recommend. More

Service department sucks! Service department sucks i purchased a new vehicle and needed service within the month of purchase and i called to get in for service b/c check engine Service department sucks i purchased a new vehicle and needed service within the month of purchase and i called to get in for service b/c check engine light came on while car still had temp plates and they wouldnt get me in until 2weeks and said i couldnt walk in unless for oil change but i was able to walk in on day of initial appt, i got there at 7am n my car was not done until 7pm. When you call they always give you run around and place you on hold for over 30min to tell you someone will call you back. More

Overall Great Experience It was nearing that time of the year, and my recently purchased 2013 Corolla was due for an oil change and maintenance. As I approached the service ce It was nearing that time of the year, and my recently purchased 2013 Corolla was due for an oil change and maintenance. As I approached the service center, I was unsure of whether I had to have an appointment, or I could be seen right away. I decided to check inside to see what my options where. Once inside I was greeted by Jessica, she had a wonderful smile on, and made me feel right at home. She informed me that during the hours that I had arrived, they were currently taking walk in appointments, and they would be more than happy to service my vehicle. All in All the whole process was very quick and simple, and while there were a few other people waiting, the overall experience was very pleasant. I will definitely be returning here for any service needs I have, and I want to give a special thanks to Jessica for easing my confusion! More

Great Experience Went in for service and i was greeted in a timely fashion, directed properly. I had a good experience, and I would recommend going there. Went in for service and i was greeted in a timely fashion, directed properly. I had a good experience, and I would recommend going there. More