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Route 46 Chrysler Jeep Dodge - Service Center

Little Falls, NJ

2.0
104 Lifetime Reviews Review Dealership

104 Reviews of Route 46 Chrysler Jeep Dodge - Service Center

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January 27, 2021

"I called to get an appointment to have work done to my..."

- law738

I called to get an appointment to have work done to my 2014 Jeep Wrangler. I expected to wait for my truck to be fixed. No, I was told that they needed to run diagnostics and that wouldn’t be done until the next day. The next day I called for an update, but was told that nothing had been done and my vehicle was just sitting. I called late in the evening, still nothing

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Recommend Dealer
No
Employees Worked With
Don’t remember
Jan 28, 2021 -

Route 46 Chrysler Jeep Dodge responded

I apologize for your experience. Please contact me Jamie Rusignuolo at jamie@route46autos.com of you wish to discuss this matter further. Thank you.

December 02, 2020

"Just made an appointment for my 2018 Jeep wrangler...."

- james.mcnally0026

Just made an appointment for my 2018 Jeep wrangler. Cynthia and Joe could not have been more professional and helpful. I look forward to my service visit and I am confident the will be able to fix my vehicle.

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Recommend Dealer
Yes
Employees Worked With
Cynthia and Joe
Dec 03, 2020 -

Route 46 Chrysler Jeep Dodge responded

James, thank you for sharing your excellent service review. We look forward to seeing you again for you next service visit.

August 07, 2020

"PJ was great when I went in to buy a car. He was very..."

- Alex.Marte

PJ was great when I went in to buy a car. He was very kind and answered all my questions. I would definitely recommend PJ.

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Recommend Dealer
Yes
Employees Worked With
Aug 07, 2020 -

Route 46 Chrysler Jeep Dodge responded

Thank you for taking the time to leave an excellent review. Happy to hear PJ was able to answer all of your questions when purchasing your new vehicle. Thank you for recommending PJ.

February 26, 2020

"Horrible service horrible service advisor David Fresco..."

- Gwaldon4107

Horrible service horrible service advisor David Fresco has a very nasty attitude this was my first time there and I will never go again advise everyone to stay away from the service department they have no customer service skills. He’s very short with you and the receptionist that answered the phones your attitude isn’t any better. They give you an appointment and then your car sits for days before it’s diagnosed and then David has the nerve to have an attitude when you called in to check on your car that was my first time going there and I will never ever ever go again nor do I advise anyone to he also hung up on me when I ask for the name of his boss. If you can’t handle his job he needs to quit Needless to say I wasted three days and my car still wasn’t looked at so I came and picked it up I left a message for the manager Phil so let’s see how that works out if he gives me a call back

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Recommend Dealer
No
Employees Worked With
David Fresco
Feb 27, 2020 -

Route 46 Chrysler Jeep Dodge responded

We would like to apologize for your negative visit. Please contact me so we can discuss further. Thank you - Jamie@route46autos.com

Feb 27, 2020 -

Gwaldon4107 responded

Contact you at what number?

Feb 27, 2020 -

Route 46 Chrysler Jeep Dodge responded

Please send an email directly to Jamie@route46autos.com. Thank you.

Mar 11, 2020 -

Gwaldon4107 responded

I’m still waiting for a response from you. I sent you my Complaint on February 27

January 27, 2020

"Disrespectful Leasing Manager when arrived to the dealer..."

- jae_sp15

Disrespectful Leasing Manager when arrived to the dealer addressed me as a Hey young girl. Approached me with a cocky attitude to tell me I can’t return a lease I purchased somewhere else u less I’m buying or leasing from them. No questions asked. Unpolite. Dealer 10 min away from them took my return. Thanks for nothing!

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Recommend Dealer
No
Employees Worked With
Lease manager
Jan 28, 2020 -

Route 46 Chrysler Jeep Dodge responded

I would like more details of the personnel you worked with. Please contact me directly at Jamie@route46autos.com - Thank you.

January 06, 2020

"It was time to buy my son his first truck, we needed..."

- CrazySteve

It was time to buy my son his first truck, we needed something safe and leaseable, Pj who we met there, was an awesome sales associate the best ever, we found the car he loved for a price we loved too!

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Recommend Dealer
Yes
Employees Worked With
Jan 07, 2020 -

Route 46 Chrysler Jeep Dodge responded

Thank you for the great review. It's wonderful to hear that Pj was awesome and you were able to find a truck for your son, that he loves, at the right price! Thanks again!

December 24, 2019

"The absolute worst dealer I have ever dealt with. I was a..."

- frankyanks

The absolute worst dealer I have ever dealt with. I was a parts and service director at a Ford dealer for 20 years and am absolutely disgusted at the treatment by this dealers service department. I never write reviews but am taking the time to hopefully prevent someone else from going through what I did. Long story short I brought my daughter's 200 there for $2800 in engine work due to known rocker arm defect and paid without any complaint. Less than 6 months later the car breaks down and I have towed back in and after lie, after lie talking to me like I have zero clue how an engine works it takes 2 weeks before the Service manager calls me back to tell me he apologizes for being lied to that the engine locked up and considering how I just spent so much on it so recent he would contact Chrysler to see if he could get warrantied. Well 2 more weeks of no calls and me calling every day to ask what was going on and being told they would call me back I end up with the parts manager, yes that's right the parts manager, telling me there is nothing they can do for me. I later find my car in the shop and all the misdiagnosed parts they told me it needed being taken out then get a call from the assistant service manager telling me he's sorry for everything I went through and there will obviously be no bill. Never even diagnosed what was wrong or gave me a price to fix because it inevitably was engine failure from the rocker arm and cam they put in 6 months earlier. So a month later, lie after lie, a display of total disrespect to their customer I ended up towing the car out to have fixed elsewhere and pay the price for their incompetence and zero respect for their customers. It will be a cold day in xxxx before I ever let any I know go to this dealer and never, ever will a Chrysler product ever be in my driveway. An absolute disgrace to all car dealers and places like this give dealers a bad name even though there are so many wonderful ones out there.

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Recommend Dealer
No
Employees Worked With
Both Service Mgr Asst. Svc Mgr &Parts Managers
December 24, 2019

"Beware of this dealership...bad business...they sued my..."

- Parkave

Beware of this dealership...bad business...they sued my husband for a mistake they made. Stay away...biggest mistake coming to this dealership. Never again.

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Recommend Dealer
No
Employees Worked With
Mike Sweeney
Jan 06, 2020 -

Route 46 Chrysler Jeep Dodge responded

We apologize for your experience, please contact Jamie@route46autos.com to discuss your experience. Thank you.

November 29, 2019

"Horrible communication Horrible service"

- jonesy311c

Last week I made an appointment for a full synthetic oil change, tire rotation, recall and a campaign and a multipoint inspection. Took 3 Hours, and my advisor Dave Fresco never came to give me an update. Parts were not in stock for the recall, and the campaign was just to inspect my non existent trailer hitch. So basically 3 hours for an oil change and rotate. Never got anything regarding the multipoint inspection. No recommendations for a truck just shy of 100,000 miles? When I was billed out I pointed out to Dave Fresco it did not state full synthetic oil as I requested so I asked Dave Fresco if he was certain that was what was put in the truck, he said I think so. According to the repair order part number 4761839PC was put into the vehicle. This is 10W30 oil which is not the correct oil for my vehicle, nor is it the full synthetic that I requested. Vehicle was not washed and the plastic seat cover and floor mat were still in the vehicle. On a second topic I was called back a few days later and told my parts had arrived. I asked if I could drop off the vehicle that night and pick it up the next day. So I drop the truck off for the recall after 9pm, and take an Uber home. I receive a call the next day that the parts are not in. Since this is not my primary vehicle I agree to pick it up 2 days later (Due to the holiday). Again when I pick up my vehicle there seems to be some confusion. The service advisor forgot to change the pay type to warranty. Not a big deal, but my vehicle was there for a few days and the fact that the paperwork was not double checked causes some concern. It was fixed right away by another advisor. Go to get my truck and again not washed and floor mat and plastic seat cover were not removed. The tech did leave a nice pair of dykes on the seat though. And again no inspection report. I felt very unappreciated by these actions and will NOT return. I honestly don't trust the work that was performed.

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Recommend Dealer
No
Employees Worked With
Dave Fresco
Dec 05, 2019 -

Route 46 Chrysler Jeep Dodge responded

We apologize for your experience, please contact Jamie@route46autos.com to discuss your experience in further detail. Thank you.

October 17, 2019

"Compressor- air suspension"

- denny t.

They Replaced compressor For $2,463.00 in one week one of the Air bag suspension popped. They wanted me to pay 1,800.00 To replace or to fix air bag, After i paid $2,463.00 for the compressor. I told them you didn't fix the compressor the right way, that's why one of the air bags popped. They said No, no, no, you have to pay if you want your air bag fixed. i spoke the manager at the service department. He said i can't do anything, All they want is money... (Jeep grand cherokee summit)

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Recommend Dealer
No
Employees Worked With
Manager and boss
Oct 22, 2019 -

Route 46 Chrysler Jeep Dodge responded

Please contact me at Jamie@route46autos.com. I want to make sure the vehicle has been repaired fully and review the charges with you. -Jamie Rusignuolo

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