Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back

Route 46 Chrysler Jeep Dodge - Service Center

1.6

101 Lifetime Service Reviews

1655 US-46, Little Falls, New Jersey 07424

101 Reviews of Route 46 Chrysler Jeep Dodge - Service Center

Sort by Write a review
February 26, 2020

"Horrible service horrible service advisor David Fresco..."

- Gwaldon4107

Horrible service horrible service advisor David Fresco has a very nasty attitude this was my first time there and I will never go again advise everyone to stay away from the service department they have no customer service skills. He’s very short with you and the receptionist that answered the phones your attitude isn’t any better. They give you an appointment and then your car sits for days before it’s diagnosed and then David has the nerve to have an attitude when you called in to check on your car that was my first time going there and I will never ever ever go again nor do I advise anyone to he also hung up on me when I ask for the name of his boss. If you can’t handle his job he needs to quit Needless to say I wasted three days and my car still wasn’t looked at so I came and picked it up I left a message for the manager Phil so let’s see how that works out if he gives me a call back

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
David Fresco
Feb 27, 2020 -

Route 46 Chrysler Jeep Dodge responded

We would like to apologize for your negative visit. Please contact me so we can discuss further. Thank you - Jamie@route46autos.com

Feb 27, 2020 -

Gwaldon4107 responded

Contact you at what number?

Feb 27, 2020 -

Route 46 Chrysler Jeep Dodge responded

Please send an email directly to Jamie@route46autos.com. Thank you.

Mar 11, 2020 -

Gwaldon4107 responded

I’m still waiting for a response from you. I sent you my Complaint on February 27

January 27, 2020

"Disrespectful Leasing Manager when arrived to the dealer..."

- jae_sp15

Disrespectful Leasing Manager when arrived to the dealer addressed me as a Hey young girl. Approached me with a cocky attitude to tell me I can’t return a lease I purchased somewhere else u less I’m buying or leasing from them. No questions asked. Unpolite. Dealer 10 min away from them took my return. Thanks for nothing!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Lease manager
Jan 28, 2020 -

Route 46 Chrysler Jeep Dodge responded

I would like more details of the personnel you worked with. Please contact me directly at Jamie@route46autos.com - Thank you.

January 06, 2020

"It was time to buy my son his first truck, we needed..."

- CrazySteve

It was time to buy my son his first truck, we needed something safe and leaseable, Pj who we met there, was an awesome sales associate the best ever, we found the car he loved for a price we loved too!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jan 07, 2020 -

Route 46 Chrysler Jeep Dodge responded

Thank you for the great review. It's wonderful to hear that Pj was awesome and you were able to find a truck for your son, that he loves, at the right price! Thanks again!

December 24, 2019

"The absolute worst dealer I have ever dealt with. I was a..."

- frankyanks

The absolute worst dealer I have ever dealt with. I was a parts and service director at a Ford dealer for 20 years and am absolutely disgusted at the treatment by this dealers service department. I never write reviews but am taking the time to hopefully prevent someone else from going through what I did. Long story short I brought my daughter's 200 there for $2800 in engine work due to known rocker arm defect and paid without any complaint. Less than 6 months later the car breaks down and I have towed back in and after lie, after lie talking to me like I have zero clue how an engine works it takes 2 weeks before the Service manager calls me back to tell me he apologizes for being lied to that the engine locked up and considering how I just spent so much on it so recent he would contact Chrysler to see if he could get warrantied. Well 2 more weeks of no calls and me calling every day to ask what was going on and being told they would call me back I end up with the parts manager, yes that's right the parts manager, telling me there is nothing they can do for me. I later find my car in the shop and all the misdiagnosed parts they told me it needed being taken out then get a call from the assistant service manager telling me he's sorry for everything I went through and there will obviously be no bill. Never even diagnosed what was wrong or gave me a price to fix because it inevitably was engine failure from the rocker arm and cam they put in 6 months earlier. So a month later, lie after lie, a display of total disrespect to their customer I ended up towing the car out to have fixed elsewhere and pay the price for their incompetence and zero respect for their customers. It will be a cold day in xxxx before I ever let any I know go to this dealer and never, ever will a Chrysler product ever be in my driveway. An absolute disgrace to all car dealers and places like this give dealers a bad name even though there are so many wonderful ones out there.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Both Service Mgr Asst. Svc Mgr &Parts Managers
December 24, 2019

"Beware of this dealership...bad business...they sued my..."

- Parkave

Beware of this dealership...bad business...they sued my husband for a mistake they made. Stay away...biggest mistake coming to this dealership. Never again.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Sweeney
Jan 06, 2020 -

Route 46 Chrysler Jeep Dodge responded

We apologize for your experience, please contact Jamie@route46autos.com to discuss your experience. Thank you.

November 29, 2019

"Horrible communication Horrible service"

- jonesy311c

Last week I made an appointment for a full synthetic oil change, tire rotation, recall and a campaign and a multipoint inspection. Took 3 Hours, and my advisor Dave Fresco never came to give me an update. Parts were not in stock for the recall, and the campaign was just to inspect my non existent trailer hitch. So basically 3 hours for an oil change and rotate. Never got anything regarding the multipoint inspection. No recommendations for a truck just shy of 100,000 miles? When I was billed out I pointed out to Dave Fresco it did not state full synthetic oil as I requested so I asked Dave Fresco if he was certain that was what was put in the truck, he said I think so. According to the repair order part number 4761839PC was put into the vehicle. This is 10W30 oil which is not the correct oil for my vehicle, nor is it the full synthetic that I requested. Vehicle was not washed and the plastic seat cover and floor mat were still in the vehicle. On a second topic I was called back a few days later and told my parts had arrived. I asked if I could drop off the vehicle that night and pick it up the next day. So I drop the truck off for the recall after 9pm, and take an Uber home. I receive a call the next day that the parts are not in. Since this is not my primary vehicle I agree to pick it up 2 days later (Due to the holiday). Again when I pick up my vehicle there seems to be some confusion. The service advisor forgot to change the pay type to warranty. Not a big deal, but my vehicle was there for a few days and the fact that the paperwork was not double checked causes some concern. It was fixed right away by another advisor. Go to get my truck and again not washed and floor mat and plastic seat cover were not removed. The tech did leave a nice pair of dykes on the seat though. And again no inspection report. I felt very unappreciated by these actions and will NOT return. I honestly don't trust the work that was performed.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Dave Fresco
Dec 05, 2019 -

Route 46 Chrysler Jeep Dodge responded

We apologize for your experience, please contact Jamie@route46autos.com to discuss your experience in further detail. Thank you.

October 17, 2019

"Compressor- air suspension"

- denny t.

They Replaced compressor For $2,463.00 in one week one of the Air bag suspension popped. They wanted me to pay 1,800.00 To replace or to fix air bag, After i paid $2,463.00 for the compressor. I told them you didn't fix the compressor the right way, that's why one of the air bags popped. They said No, no, no, you have to pay if you want your air bag fixed. i spoke the manager at the service department. He said i can't do anything, All they want is money... (Jeep grand cherokee summit)

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Manager and boss
Oct 22, 2019 -

Route 46 Chrysler Jeep Dodge responded

Please contact me at Jamie@route46autos.com. I want to make sure the vehicle has been repaired fully and review the charges with you. -Jamie Rusignuolo

August 29, 2019

"Never going to this dealer again"

- Angry Customer

This is the worse place I have ever been to, they are snobby, they don't get back to you at all, and they are very judgmental. Horrible customer service, horrible sales team, this place needs to close down.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Sep 03, 2019 -

Route 46 Chrysler Jeep Dodge responded

Please contact me at Jamie@route46autos.com, I would like more details as to who you met with so I can address the situation. Thank you, Jamie Rusignuolo

July 30, 2019

"Bad service department experience "

- JBerry

Took my car in for service they never fixed the problem. Brought it back and it was fixed after 4 days however they damaged my car and are avoiding me. My car has black words in the back bumper that wont come off. I have left several messages and nobody calls back. Customer service sucks how do you damage someone's vehicle and then ignore them? Never use there service dept please they are horrible.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Aug 02, 2019 -

Route 46 Chrysler Jeep Dodge responded

Thank you for taking the time to provide us with your feedback. We are sorry to hear that we were unable to provide you with the five-star assistance that we strive for. Please e-mail me at Dzofrea@route46chryslerjeepdodge.com to discuss your situation in further detail. Thank you, Don Zofrea

July 11, 2019

"shady service weaseled out of replacing the battery"

- Mike

i'm leasing my jeep from this dealership, so they offer free oil changes - i went 3 times for oil changes. last week i went for my fourth oil change, and my battery died a week before. i charged the batter, came in to the dealership and told the service writer that my batter diet last week and i ended up charging it, so i wanted to have it replaced. he looked up my account in the computer and told me that he sees that last 3 times that i was there for service it said in the notes that i have a faulty cell in the batter, so i told him if that's the case i would like it replaced. the service writer told me no problem it will be at least $200 i asked how come it's a leased car and i'm still paying the lease. so, the service writer told me that the car has 39000 miles and it is out of warranty. my thing is if they knew about the defect in the battery why do i need to pay for it - he didn't respond, all he was saying is - it will cost you $200 to replace it. this dealership is shady and dishonest to say the least - ZERO INTEGRITY AND CUSTOMER SERVICE!! I WILL NEVER COME BACK AND RECOMMEND THIS DEALERSHIP TO ANYONE

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Vinny
Jul 19, 2019 -

Route 46 Chrysler Jeep Dodge responded

Hi Mike, thank you for taking the time to provide us with your feedback. We are sorry to hear that we were unable to provide you with the five-star assistance that we strive for. Please e-mail me at Dzofrea@route46chryslerjeepdodge.com to discuss your situation in further detail. Thank you, Don Zofrea

Jul 24, 2019 -

Mike responded

Reached out to Don Zofrea, and got no reply or effort to even remotely resolve the issue at hand - i would like to know where is this so called five-star assistance - Don??? You are not even responding to my email - I provided you with my phone number, you don't even have common courtesy to call me and discuss the issue at hand. Obviously, your staff acted unethically - the battery should have been replaced 3 visits ago, but your staff kept quiet until my battery went completely dead and my car was not covered by the warranty - how convenient is that???

1
...
1 - 10 of 101 results