Route 46 Nissan

A Bitter Sweet Ending... BUYER BEWARE!!!! My experience with Nissan in Totowa, NJ was always a pleasant one. Everyone felt like family to me. I leased four Nissan Altimas from BUYER BEWARE!!!! My experience with Nissan in Totowa, NJ was always a pleasant one. Everyone felt like family to me. I leased four Nissan Altimas from Nissan of Totowa since 2007. Anything I ever needed, my salesman Wagner Abreu went above and beyond to satisfy my customer needs. Demi Fernandez and Maria were fantastic as well. I loved every single one of my Nissans. Fast forward to the last couple of weeks, this location made my life miserable. My husband gifted me a car (thank god) and unfortunately it was not a Nissan. This would be my first time doing a lease return. I’ve always returned an Altima for another Altima with less than 20,000 miles. Since many people have moved on from Nissan or changed positions, I spoke to the operator. She explained I needed to have the car inspected. This part of the lease return went smoothly. Alliance came out to my job location and did the inspection. I felt they were way too high and charged for every single mark on the car. I went to my mechanic to have all the excessive wear and tear taken care of right away. I spoke to Rudy from Nissan on Thursday May 11, 2017. I asked when I can drop my Nissan off for lease return. He said I can come in Saturday from 9a.-3pm. I decided to dedicate the early part of my Saturday to bring the Nissan. In the torrential downpours, I finally made it to Nissan in Totowa. My husband and I were greeted by a gentleman named Rich. He sat me down and asked which Nissan I will be getting into today. I explained to him I will not be getting into another Nissan but in fact I was doing a lease return. He said, “we do not do lease returns on a Saturday.” He said to give him a minute and walked away. When he came back, he said he spoke to a manager and there is nothing he can do. Frustrated enough, I asked to speak to the manager. He pointed to a gentleman wearing glasses. As I am walking toward the manager, I am smiling at him. He is looking directly in my eyes. I arrived to the side of the counter, he turned away and asked a couple that walked up to us before me. The couple asked where they can pick up their permanent plates. He walked right passed me and my husband, made zero eye contact, and did not say a word to us. He took the couple to where they needed to pick up their plates. After 5-7minutes later, he walked up to us and asked if he could help us. I said yes I was given the wrong information and I want to know what I can do about this lease return. He said I’m sorry there is nothing I can do and you can not leave the car here because you will be responsible for any damages. He said to come in on Monday to drop off the car. He said to call a woman named Jeannie before I came in. He never introduced himself and was not trying to help in any manner. This gentleman’s name is Schulyer. Monday, May 16, 2017, I spoke to Jeannie on the phone and she asked me to repeat to her 3 times what happened to me. She explained to me I needed to send the inspection paperwork to the Finance department and to come in after work. She said if I have an issue to give her a call. I show up to Nissan of Totowa, and one of the salesman sent me to the cashier to proceed with the lease return process. I thought I would have been escorted like the couple was on Saturday. But I wasn’t. I was greeted by Troy. He was so accommodating and sweet. It was the same energy I received when I leased my first Nissan. Everything was done within 15 minutes. I saw Schulyer and he did not even acknowledge me. I never did anything to him. I understand that I was not jumping a new Nissan. But to be treated as a piece of garbage on Saturday by Schulyer made me sick to my stomach. He definitely needs training and not to project his microagression on to old or potential Nissan customers. I WAS a loyal customer. I know where to NOT send my close friend who is looking to purchase her first vehicle. More

Route 46 Nissan is the worst dealership ever!!!! I had a horrible experience @ Route 46 Nissan so save yourself the trip and go elsewhere. I called up inquiring about a 2014 Nissan Altima. When I spo I had a horrible experience @ Route 46 Nissan so save yourself the trip and go elsewhere. I called up inquiring about a 2014 Nissan Altima. When I spoke to the internet sales manager Rudy he told me the sale price was $13,495 and it was a certified vehicle. I drove an hour and twenty minutes to get there and they set me up with a salesman Milton. He took me out to see the car and for a test drive. I liked the car and went back inside to make a deal. I asked how negotiable the $13,495 was and the salesman said the asking price of the car is $15,495 as the price I saw on Autotrader was including a Nissan loyalty discount of $2000 (which it did not say in the listing at all). Milton told me that I should have checked the Route 46 website as this happens all the time. My response was that if you wanted $2000 more for the car then it should have been priced accordingly on Autotrader. I asked to speak to a sales manager and he said that he would be able to discount the car but could not sell it to me for the advertised price on Autotrader. I got up and walked out and they didn't even try to work with me. Route 46 Nissan does not care about customer service and will tell you anything to get you in the door. If you want to have a terrible car buying experience and deal with deceitful people then this is the place for you. More

Amazing Customer Service The sale department is amazing with customer service. I just bought a car with Tony Rodriguez and I really liked her style of selling car. I am satisf The sale department is amazing with customer service. I just bought a car with Tony Rodriguez and I really liked her style of selling car. I am satisfied with my car and thanks to tony. More

Eddie Moran & Bernard Bertsch great employees Me and my mother have leased two veichles from Nissan 46 in the last 8 months. Eddie is my go to guy! He helped me get a great a deal along with Berna Me and my mother have leased two veichles from Nissan 46 in the last 8 months. Eddie is my go to guy! He helped me get a great a deal along with Bernard Bertsch who assisted as well. I highly recommended visiting either of these two gentlemen and will be back for sure. Next time anyone asks me for car advice I will point them in the direction of Nissan 46. Thank you guys! More

Amazing deal The dealer gave us an amazing deal. The whole process didn't come to a lot of money. The manager also worked with us and provided the best deal possib The dealer gave us an amazing deal. The whole process didn't come to a lot of money. The manager also worked with us and provided the best deal possible for me. My experience was great here More

The worst ever - does not get any worse than this Substandard customer service - more like a disservice. They charge $159 + tax for an estimate, and not only I had to call several times to get this e Substandard customer service - more like a disservice. They charge $159 + tax for an estimate, and not only I had to call several times to get this estimate, but the estimate itself did not make any sense at all. They quoted at least $1500 to rectify what should have been treated as a manufacturer defect and should have been recalled. Needless to say, I took the car somewhere else - fortunately, a friend recommended a really good mechanic, who, for half of that estimate, not only rectified the original problem, but also gave my car a major tune-up - replaced a filter, put in new spark plugs, changed oil, rotated the wheels, fixed a few other minor things, and got my car running like new. Needless to say - I am telling everybody where to go for good service, and it is NOT Route 46 Nissan. More

Good service Tony Rodríguez and Jessie Mortiz were outstanding I will continue to buy at this location thank you for the continued professionalize work you guys pr Tony Rodríguez and Jessie Mortiz were outstanding I will continue to buy at this location thank you for the continued professionalize work you guys provide More

Great overall sale Tony and Jessie were the best to work with I love this dealer will continue to come here for all my needs and the service Tony and Jessie were the best to work with I love this dealer will continue to come here for all my needs and the service More

Marques van Allen It was a great pleasure working with Marques today . This is my 3rd time leasing at this location and they say 3 times a charm!!!! Thank you It was a great pleasure working with Marques today . This is my 3rd time leasing at this location and they say 3 times a charm!!!! Thank you More

A great buying experience George Mack an Schuyler miller made my buying a car at 46 Nissan a exciting experience. I will recommend my family and friends to see them only for th George Mack an Schuyler miller made my buying a car at 46 Nissan a exciting experience. I will recommend my family and friends to see them only for the next great deal. More