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Route 9 Nissan

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.8
321 Reviews
At Route 9 Nissan, we proudly serve Nissan car shoppers and owners throughout the Northborough and North Grafton, MA, areas. We welcome you to start by browsing our wide selection of new and used Nissan SUVs, trucks, and sedans. As you explore more about our Nissan dealership in Westborough, MA, feel free to contact us with any questions!
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273 Turnpike Road

Westborough, MA

01581

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Showing 321 reviews

April 05, 2026

Service is the best , thanks again Professional and friendly and helpful appreciate the booking and check in and follow More

by CHARLIE.ROCHE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2026 -

Route 9 Nissan responded

Thank you for the wonderful review! We are thrilled to hear that you had the best experience with our service. Our team is committed to providing professional, friendly, and helpful assistance. We truly appreciate your support and look forward to your next booking. Thank you!

April 04, 2026

My recall appointment was handled quickly and very professionally. I will have all of my service work done there More

by sperlman777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2026 -

Route 9 Nissan responded

Thank you for your kind words! We are delighted to hear that your recall appointment was handled efficiently and professionally. We value your loyalty and look forward to providing exceptional service for all of your future needs.

April 03, 2026

The service department is extremely friendly and patient as they work with me regarding service on my car. They are also not pushy when it comes to things that can wait More

by MGREENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2026 -

Route 9 Nissan responded

Thank you for your positive review! We pride ourselves on providing friendly and patient service while also respecting our customers' timelines. We appreciate your trust in us for your car servicing needs. See you soon!

April 03, 2026

The service was for 2 recalls. Cannot answer most of the questions. Do not like writing reviews. More

by KANE.SANDI
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2026 -

Route 9 Nissan responded

Thank you for taking the time to leave a review! We apologize for any confusion regarding your recent service. Our team is always happy to assist with recalls and we value your feedback. If you have any additional concerns, please don't hesitate to reach out. We appreciate your support!

April 02, 2026

Kevin is always helpful in answering my questions and provides good perspective on whether something needs attention. More

by ie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2026 -

Route 9 Nissan responded

Thank you for recognizing Kevin's dedication to providing exceptional service! We are so glad to hear he has been helpful and informative. We'll make sure to pass along your kind words to him. See you soon!

April 02, 2026

It was a pleasure to deal with Dale and Teren while purchasing 6 fleet truck and lining up financing through Nissan. Thank you! More

by MMCMAHON8
Recommend Dealer
Yes
Employees Worked With
Dale;Teren
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Apr 05, 2026 -

Route 9 Nissan responded

We are thrilled to hear about your positive experience with our team and Nissan! Thank you for choosing us for your fleet truck needs. We can't wait to continue working with you in the future.

April 01, 2026

Clean, welcoming, able to sit while waiting on my car. Quick service completion. Clear directions on next steps if needed. More

by teresaconrado713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2026 -

Route 9 Nissan responded

Thank you so much for your amazing review! We're thrilled to hear that our shop met your expectations with our cleanliness, welcoming atmosphere, and quick service. We always strive to provide clear instructions for next steps if needed. We can't wait to have you back in the future!

March 28, 2026

Friendly professional vehicle done in time and had a place where I could work while I waited More

by SANDYROVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2026 -

Route 9 Nissan responded

Thank you for your kind words! We pride ourselves on providing a professional and timely service while also ensuring our clients have a comfortable waiting area. We appreciate your business!

March 27, 2026

It was a pleasure to deal with Calvin Brown and the rest of the team at Route 9 Nissan. I was a long time customer of Glick Nissan, the original dealership at that location, and had purchased my last vehicl More

by cmehne52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Calvin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Cybulski, Teren O’Toole
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Mar 31, 2026 -

Route 9 Nissan responded

Thank you for choosing Route 9 Nissan and for your kind words, we are thrilled to have you back as a customer! It's an honor to have gained your trust and we look forward to exceeding your expectations for many years to come.

Mar 31, 2026 -

cmehne52 responded

To add a post-delivery comment, I have had several questions, and a few technical challenges, in getting set up in my new Rogue (vehicle settings, Nissan Connect, Android Auto, etc.). In each case, Calvin Brown has responded to my phone calls - and even a return trip to the dealership for hands-on assistance - with patience, thorough explanations and a positive attitude. Thanks, Calvin!

March 26, 2026

Very up front and explained everything that needs and upcoming for repairs. No pressure environment. More

by WestResident
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2026 -

Route 9 Nissan responded

Thank you for your positive feedback! We pride ourselves on being transparent and providing a no-pressure experience for our customers. We're glad you appreciated our approach and we look forward to helping you with any future repairs. #CustomerFirst #HonestService

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