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Royal Automotive - Service Center

Vestavia Hills, AL

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65 Reviews
Call Service Center (205) 823-3100

65 Reviews of Royal Automotive - Service Center

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March 04, 2021

Everyone was very helpful. Clean facilities. The lady that checked me in and out was friendly and personable. I came in for an oil change and I did not have to wait long. More

by Vmagee12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katherine ?
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Mar 04, 2021 -

Royal Automotive responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that the team went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Royal Volkswagen!

Helpful
February 24, 2021

Vehicle inspection, oil/filter changed, tires rotated. But my radio and navigation is now not working....??? Not sure what happened or what’s going on More

by Millie1949
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of her name
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Helpful
February 24, 2021

The Royal Service department does a great job every time. Chris in service is very smart friendly and attentive to detail and gets me in and out quickly. More

by Pattongroupbiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris in the service department
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Feb 24, 2021 -

Royal Automotive responded

Thank you for the review! It is always a pleasure to service your vehicle here at Royal Volkswagen, and we will certainly let Chris know that you appreciate his help. We look forward to your next visit!

Helpful
February 10, 2021

Great, fast service. Royal provided me with a loaner car which was very convenient. Staff was friendly and respectful. Everything done was completed to satisfaction More

by Passat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooks
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Feb 11, 2021 -

Royal Automotive responded

We are happy that we could provide you with a quality loaner vehicle and top-notch service! Thank you for business and great review of our team. We hope to see you again soon at Royal Volkswagen!

Helpful
February 03, 2021

I simply went in today for an oil change on my Tiguan. Really, I expected a long, long wait but the whole appointment only took an hour. The service associates were efficient and friendly. More

by Mary S Richmond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Macoy
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Feb 04, 2021 -

Royal Automotive responded

It was so kind of you to share your feedback, Mary. It's great to hear that our Royal Volkswagen team got you back on the road so seamlessly. We look forward to seeing you the next time you bring your Volkswagen Tiguan in for service!

Helpful
January 30, 2021

The service department is exceptional. Will got me in and out on short notice. Very professional staff including the shuttle service. I am always pleased! More

by LauraBusby31
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will
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Feb 01, 2021 -

Royal Automotive responded

Laura, thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Royal Volkswagen, and we look forward to your next visit!

Helpful
January 26, 2021

Great and friendly service from Royal Automotive. Will Macoy was very helpful as always and I appreciate the level of service provided. See you guys for my next service! More

by Dominicmedici
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Macoy
Report | Print
Jan 26, 2021 -

Royal Automotive responded

We couldn't be happier to have you as a returning customer, Dominic! Thank you for trusting the Royal Volkswagen team and taking the time to review us. We look forward to assisting you next time!

Helpful
January 22, 2021

I was stranded with a tire blowout. John found the tire I needed, took great care of me and got me on my way quickly. More

by DB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in service
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Jan 22, 2021 -

Royal Automotive responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you with your tire here at Royal Volkswagen, and if you ever need anything else, don't hesitate to come back and see us again!

Helpful
January 21, 2021

John Ard took really good care of me, got my vehicle right in and had it back to me later that day. I give an A+ to the service department. More

by Crteal31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ard is top notch.
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Jan 21, 2021 -

Royal Automotive responded

Thank you for the kind review! We appreciate your support and are thrilled to hear that you are so confident in John and our team to get the job done. Drive safely, and we hope to work with you again at Royal Volkswagen!

Helpful
January 11, 2021

Very friendly people service was done in a timely manner. No hassles Brandon was great to deal with. Then he disscussed up coming service requirements over all great experience. More

by Gil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jan 12, 2021 -

Royal Automotive responded

Feedback like this always makes us smile, Gil! It's fantastic to hear that Brandon went above and beyond to make your service visit exceptional. Thank you for trusting Royal Volkswagen with your vehicle and your business!

Helpful
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