
Royal Buick GMC
Sussex, NJ
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Olivia was great at making us soooo comfortable at the dealership on Tuesday June 10th , we were able to get in the truck and take it for a spin within minutes. When returning to the showroom she had us dealership on Tuesday June 10th , we were able to get in the truck and take it for a spin within minutes. When returning to the showroom she had us all set up to do the deal which went smooth as there wasn't much haggling to be done. The price listed online was what we got, and it was a great value for this truck, my trade in was similar to other dealers quote so it worked out. Oliva quickly got everyone going to finalize the paperwork while the truck was detailed, it took us longer to transfer all the "stuff from my old Traverse into the Silverado which she helped ! Olivia was very personable and knowledgeable getting us set up in the new truck and I would recommend her to anyone going to the Royal dealership. Thank you Olivia, from Mike & Gladys for making this a pleasurable experience..... More
Kevin Rudolph and his team provide the ABSOLUTE best car buying experience we have ever encountered. No back and forth, no nonsense, and no surprises! #ridewithrudolph buying experience we have ever encountered. No back and forth, no nonsense, and no surprises! #ridewithrudolph More
Ian was very helpful in the process of getting me a new GMC canyon truck. He listened and was attentive to what my needs were. The process at the dealership was very enjoyable. Everyone was friendly and he GMC canyon truck. He listened and was attentive to what my needs were. The process at the dealership was very enjoyable. Everyone was friendly and helpful. Tyler, who is an assistant up there was also excellent. I would recommend this dealership to anyone who's looking for a vehicle. More
Best dealership around! Kevin Rudolph & his staff are phenomenal! They are all very respectful and super helpful! Not pushy like other dealerships either! Would highly recom Kevin Rudolph & his staff are phenomenal! They are all very respectful and super helpful! Not pushy like other dealerships either! Would highly recommend them to everyone! I will definitely be back!!! More
I have only the best things to say about Royal Buick GMC, INC. This is my second truck in three years and they are the absolute best. For both of my vehicles, I worked with Ian Bates (#Thatfamilycargu GMC, INC. This is my second truck in three years and they are the absolute best. For both of my vehicles, I worked with Ian Bates (#Thatfamilycarguy ianb@driveroyaladvantage.com) and I can only say that his knowledge, willingness to work with me and professionalism are of the highest level I've dealt with in thirty years of car buying. The rest of the staff, make the paperwork easy and straightforward and their service staff and systems are also top notch with the best donuts of any service department ! Thanks for making everything seamless and effortless ! More
Ian from GMC was very knowledgeable and helpful throughout the purchase process. He made the entire purchase go as smooth as possible and there were no questions that went unanswered. He also took throughout the purchase process. He made the entire purchase go as smooth as possible and there were no questions that went unanswered. He also took the time out to explain everything without interruption. I highly recommend him to anyone looking to purchase or lease a new vehicle. More
Looks like an empty offer to send me to a friends repair shop so I can pay more for a car which they obviously knew had an issue. No offer to assist or make right the check engine light. Make sure you ar shop so I can pay more for a car which they obviously knew had an issue. No offer to assist or make right the check engine light. Make sure you are prepared if you go to this dealer for a used car. They probably only know how to sell new cars so my advice is avoid it for anything else. I'll let the court of public opinion run with this one. Management Reached out. Let's see where we end up. OK on to ITEM 2. After 1 Week Check Engine light comes on. Air Injection System Flow error on my OBDII Let's see if the dealer has anything to say about this as it will prevent inspection. For now my score is dropping to 2 stars. There is Good But there is also Bad. Worked with Ian. Very helpful but I have my reservations on the back office team that does detailing and/or vehicle prep. They don't seem to know what they are doing or care on how clean a vehicle is for test drive or pickup. Very disappointed on how dirty the car is and they claim it was being detailed. More
Best vehicle purchase I ever had. Sales Rep Jason was helpful, knowledgeable and kept in touch through the entire sale. Vehicle shopping made easy. Sales Rep Jason was helpful, knowledgeable and kept in touch through the entire sale. Vehicle shopping made easy. More
Ian Bates at Royal was a tremendous help and made my purchase seamless! Five Stars! He answered every question I had and even answered questions on his day off! Thank you for everything Ian and the staf purchase seamless! Five Stars! He answered every question I had and even answered questions on his day off! Thank you for everything Ian and the staff at Royal Buick GMC of Sussex, NJ. More