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Royal Buick GMC

Sussex, NJ

4.7
53 Reviews

355 State RT 23 North

Sussex, NJ

07461

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Showing 53 reviews

March 24, 2026

Tyler was a pleasure to work with:) She made the buying process very smooth and easy and she was very professional and certianly cares about her customers. Thanks to her, Rob and the whole team there. We More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Downs, Arianna Bos, Tyler Milazzo
Mar 24, 2026 -

Royal Buick GMC responded

Thank you, Brian! I’m thrilled to hear that you had such a positive experience with Tyler and our team at Royal Buick GMC. It’s wonderful to know that we could make the buying process smooth and enjoyable for you. We look forward to serving you again in the future! Best, Engle Oostdyk - GM

March 10, 2026

Great dealership everyone is friendly and efficient, especially Olivia Williams. She took the time to help me find the perfect truck for my needs. Thanks Olivia I will definitely return for all my fut More

by gphigc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Olivia Willaims
Mar 11, 2026 -

Royal Buick GMC responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with us at Royal Buick GMC and that Olivia was able to assist you in finding the perfect truck. We appreciate your kind words and look forward to seeing you again for all your future vehicle needs! Best, Engle Oostdyk - GM

February 28, 2026

Kevin was fantastic to work with! He made the whole car buying experience smooth, transparent, and enjoyable. His honesty and expertise gave me complete confidence in my purchase. I’m More

by chafik.zannad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carla, Kevin Rudolph
Feb 28, 2026 -

Royal Buick GMC responded

Thank you for your kind words, Chafik! It’s wonderful to hear that you had a fantastic experience working with Kevin at Royal Buick GMC. Knowing that his honesty and expertise made your car-buying journey smooth and enjoyable means a lot to us. Your recommendation is greatly appreciated, and we look forward to assisting you again in the future! Best, Engle Oostdyk - GM

February 26, 2026

Very professional service my recommendation to anyone I’m very satisfied and happy I had a Justin Walker to sell me a car More

by mariuszz2024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Walker
Feb 26, 2026 -

Royal Buick GMC responded

Thank you, Marius! I'm happy to hear that you received professional service and that Justin was able to assist you in finding the right car. Your recommendation means a lot to us at Royal Buick GMC. We look forward to seeing you again soon! Best, Engle Oostdyk - GM

February 16, 2026

Thank you Ian Bates and Tyler Mundy! Buying our Encore at Royal Buick was a pleasant experience. We appreciate your friendly and professional service. More

by nanette.fabiano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Bates
Feb 17, 2026 -

Royal Buick GMC responded

Thank you for your feedback, Nanette! I am happy to hear you had a pleasant experience purchasing your Buick Encore at Royal Buick GMC. Ian and Tyler will be glad to know that their friendly and professional service made an impact. We appreciate your support and look forward to assisting you again. Best, Engle Oostdyk - GM

January 22, 2026

Kevin Rudolph and his team are the best. They go out of their way to be helpful and friendly. Great experience. See Kevin his is great. More

by irmaba3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Rudolph
Jan 22, 2026 -

Royal Buick GMC responded

Thank you so much for your wonderful review, Irma! I am thrilled to hear that you had a great experience with Kevin and our team at Royal Buick GMC. We pride ourselves on providing helpful and friendly service, and it’s rewarding to know we met your expectations. We look forward to welcoming you back for your next visit! Best, Engle Oostdyk - GM

January 13, 2026

Bad no morals dealer! !! Stay away unless you want to be disappointed disrespected and ripped off… Had a signed contract and the salesperson told me they would mark i More

by allilaur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Allison caitlyn, Kevin Rudolph, Ian Bates, Tyler Milazzo, Justin Walker, Austin Mola, Olivia Willaims
Jan 14, 2026 -

Royal Buick GMC responded

Thank you for sharing your feedback. I understand that your experience at Royal Buick GMC was disappointing, and I appreciate you bringing this to our attention. We strive to uphold high standards of service and communication. I encourage you to reach out to us directly so we can address your concerns. Your satisfaction is important to me. Best, Engle Oostdyk - GM

Jan 14, 2026 -

allilaur responded

Thanks for your response. I did reach out with no satisfaction. I had a signed contract to buy a vehicle and you ignored it! You sold it to someone else cause you made more money You have no morals and disrespect your potential customers Stay away from this dealer This is a fake reply with no sincerity behind it I spoke to Rob Downs and all he could say was sorry! I negotiated a fair deal remotely per your online process. Had a signed contract. Was promised that as soon as I put a deposit down it would be marked sold. After I put the deposit down was told it’s being test driven and sold.to someone else If your serious about addressing this call me and make it right Let’s see if your sincere… Mike coffey 9087051864

Jan 14, 2026 -

allilaur responded

I also put down $1000 that I expect back tomorrow

Jan 14, 2026 -

allilaur responded

One more thing this is a review for the Sussex nj location, I have no experience with other dealerships I have the list of texts and actual experience with timestamps if your really interested in what happened. You’ll see the time the truck was sold and can compare it to when it was sold again at your dealership in Sussex nj by Rob Downs and company Let’s see how serious you are about your morals and claim to be a great dealership Again this is the Sussex Nj site with Rob Downs and team

December 29, 2025

Kevin Rudolph and team are the best! not my first purchase with Royal and Kevin and will not be my last, The entire organization is top shelf. Would highly recommend to everyone. More

by Kaf343
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carla Crawn, Kevin Rudolph
Dec 29, 2025 -

Royal Buick GMC responded

Thank you for your wonderful review! I'm thrilled to hear that you had such a positive experience with Royal Buick GMC and Kevin. It's great to know that this isn't your first purchase with us, and I appreciate your loyalty. We look forward to assisting you again in the future. Please feel free to share your experience with others! Best, Engle Oostdyk - GM

December 08, 2025

Austin and the other members of the Royal team were excellent. Got me into my new GMC truck quickly and gave me a fair trade in for my old truck. Recommend them highly to anyone interested in a new V More

by rustyboy220
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin Mola
Dec 09, 2025 -

Royal Buick GMC responded

Thank you for your fantastic review, Bob! I am thrilled to hear that Austin and our Royal Buick GMC team provided you with excellent service and helped you get into your new GMC truck quickly. We appreciate your recommendation and look forward to assisting you or anyone you know in the future! Enjoy your new vehicle! Best, Engle Oostdyk - GM

December 04, 2025

I recently purchased a 2022 GMC Sierra 2500HD Denali from Royal Buick GMC in Sussex, and the entire experience was exceptional. I worked with Tyler Milazzo, who has become my go-to saleswoman. She is always More

by Nickvito
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Milazzo
Dec 04, 2025 -

Royal Buick GMC responded

Thank you, Nick, for your wonderful review! I'm thrilled to hear that your experience purchasing the 2022 GMC Sierra 2500HD Denali was exceptional. Tyler is indeed a valuable member of our team, and we are delighted that her knowledge and dedication have made a positive impact on both your and your fiancée's car-buying experiences. We appreciate your recommendation and look forward to seeing you at Royal Buick GMC for your future vehicle needs! Best, Engle Oostdyk - GM

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