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Royal Buick GMC

Sussex, NJ

4.6
48 Reviews

355 State RT 23 North

Sussex, NJ

07461

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Showing 48 reviews

January 22, 2026

Kevin Rudolph and his team are the best. They go out of their way to be helpful and friendly. Great experience. See Kevin his is great. More

by irmaba3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Rudolph
Jan 22, 2026 -

Royal Buick GMC responded

Thank you so much for your wonderful review, Irma! I am thrilled to hear that you had a great experience with Kevin and our team at Royal Buick GMC. We pride ourselves on providing helpful and friendly service, and it’s rewarding to know we met your expectations. We look forward to welcoming you back for your next visit! Best, Engle Oostdyk - GM

January 13, 2026

Bad no morals dealer! !! Stay away unless you want to be disappointed disrespected and ripped off… Had a signed contract and the salesperson told me they would mark i More

by allilaur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Allison caitlyn, Kevin Rudolph, Ian Bates, Tyler Milazzo, Justin Walker, Austin Mola, Olivia Willaims
Jan 14, 2026 -

Royal Buick GMC responded

Thank you for sharing your feedback. I understand that your experience at Royal Buick GMC was disappointing, and I appreciate you bringing this to our attention. We strive to uphold high standards of service and communication. I encourage you to reach out to us directly so we can address your concerns. Your satisfaction is important to me. Best, Engle Oostdyk - GM

Jan 14, 2026 -

allilaur responded

Thanks for your response. I did reach out with no satisfaction. I had a signed contract to buy a vehicle and you ignored it! You sold it to someone else cause you made more money You have no morals and disrespect your potential customers Stay away from this dealer This is a fake reply with no sincerity behind it I spoke to Rob Downs and all he could say was sorry! I negotiated a fair deal remotely per your online process. Had a signed contract. Was promised that as soon as I put a deposit down it would be marked sold. After I put the deposit down was told it’s being test driven and sold.to someone else If your serious about addressing this call me and make it right Let’s see if your sincere… Mike coffey 9087051864

Jan 14, 2026 -

allilaur responded

I also put down $1000 that I expect back tomorrow

Jan 14, 2026 -

allilaur responded

One more thing this is a review for the Sussex nj location, I have no experience with other dealerships I have the list of texts and actual experience with timestamps if your really interested in what happened. You’ll see the time the truck was sold and can compare it to when it was sold again at your dealership in Sussex nj by Rob Downs and company Let’s see how serious you are about your morals and claim to be a great dealership Again this is the Sussex Nj site with Rob Downs and team

December 29, 2025

Kevin Rudolph and team are the best! not my first purchase with Royal and Kevin and will not be my last, The entire organization is top shelf. Would highly recommend to everyone. More

by Kaf343
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carla Crawn, Kevin Rudolph
Dec 29, 2025 -

Royal Buick GMC responded

Thank you for your wonderful review! I'm thrilled to hear that you had such a positive experience with Royal Buick GMC and Kevin. It's great to know that this isn't your first purchase with us, and I appreciate your loyalty. We look forward to assisting you again in the future. Please feel free to share your experience with others! Best, Engle Oostdyk - GM

December 08, 2025

Austin and the other members of the Royal team were excellent. Got me into my new GMC truck quickly and gave me a fair trade in for my old truck. Recommend them highly to anyone interested in a new V More

by rustyboy220
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin Mola
Dec 09, 2025 -

Royal Buick GMC responded

Thank you for your fantastic review, Bob! I am thrilled to hear that Austin and our Royal Buick GMC team provided you with excellent service and helped you get into your new GMC truck quickly. We appreciate your recommendation and look forward to assisting you or anyone you know in the future! Enjoy your new vehicle! Best, Engle Oostdyk - GM

December 04, 2025

I recently purchased a 2022 GMC Sierra 2500HD Denali from Royal Buick GMC in Sussex, and the entire experience was exceptional. I worked with Tyler Milazzo, who has become my go-to saleswoman. She is always More

by Nickvito
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Milazzo
Dec 04, 2025 -

Royal Buick GMC responded

Thank you, Nick, for your wonderful review! I'm thrilled to hear that your experience purchasing the 2022 GMC Sierra 2500HD Denali was exceptional. Tyler is indeed a valuable member of our team, and we are delighted that her knowledge and dedication have made a positive impact on both your and your fiancée's car-buying experiences. We appreciate your recommendation and look forward to seeing you at Royal Buick GMC for your future vehicle needs! Best, Engle Oostdyk - GM

October 01, 2025

Kevin Rudolph is an excellent sales man, got us into our new car quickly and without any issues! Thank you Kevin! More

by Randy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Rudolph
Oct 01, 2025 -

Royal Buick GMC responded

Thank you for your review, Randy! I am glad to hear that Kevin provided you with excellent service and made your car purchase experience smooth and enjoyable. We appreciate your feedback and hope to see you at Royal Buick GMC again soon for any future needs. Best, Engle Oostdyk - GM

September 29, 2025

Tyler Milazzo was very helpful and kind throughout my entire process of purchasing a new car. She answered any questions I had and did a great job of showing me everything the car had to offer. She was a More

by Alex Hess
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Milazzo
Sep 30, 2025 -

Royal Buick GMC responded

Alex, thank you for your wonderful feedback! I'm pleased to hear that Tyler provided you with excellent service during your car purchasing experience at Royal Buick GMC. I appreciate your kind words and am glad that she was helpful and easy to communicate with. I hope you enjoy your new car, and we look forward to seeing you again soon! Best, Engle Oostdyk - GM

September 18, 2025

Royal Buick GMC was a pleasure to deal with. Harry and his team was excellent Olivia, the sales person and Caitlin Internet sales advisor, work seamlessly together to have all the details worked More

by dlim9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry Keba/caitlin Staley/Arianna, Olivia Willaims
Sep 19, 2025 -

Royal Buick GMC responded

Thank you for your wonderful review! I am thrilled to hear that you had a great buying experience at Royal Buick GMC. It’s fantastic to know that Olivia, Caitlin, and Harry made everything run smoothly for you. We appreciate your feedback and look forward to serving you again in the future! Enjoy your new vehicle! Best, Engle Oostdyk - GM

September 16, 2025

The Royal team of Ian Bates, Arianna Bos and new guy Tyler Mundy just put together a most enjoyable purchase experience for my new GMC Sierra AT4! (which I love) Led by Ian, their professionalism exce More

by gar427
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arianna Bos, Tyler Mundy, Ian Bates
Sep 16, 2025 -

Royal Buick GMC responded

Thank you so much for your wonderful review! I'm thrilled to hear that you had such an enjoyable purchase experience with Ian, Arianna, and Tyler at Royal Buick GMC. It's fantastic that you love your new GMC Sierra AT4! Your compliments about our team's professionalism and their commitment to customer satisfaction truly mean a lot to us. We look forward to assisting you again in the future and hope you share your experience with others. Enjoy your new truck! Best, Engle Oostdyk - GM

September 08, 2025

Thank you to Tyler at Royal GMC for helping me get into my new to me car. I love it and am so happy with it. You have the patience of a saint and I cannot thank you enough for all the help you gave me to g More

by Jennwet16jenn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Milazzo
Sep 09, 2025 -

Royal Buick GMC responded

Thank you so much for your wonderful review, Jenn! We're glad to hear that you love your new car and had a great experience with Tyler at Royal Buick GMC. His patience and dedication truly make a difference, and it's fantastic to know he was able to assist you through the process. We appreciate your kind words and hope to see you again soon! Enjoy your ride! Best, Engle Oostdyk - GM

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