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Royal Buick GMC
Sussex, NJ
43 Reviews
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Showing 7 service reviews
September 15, 2022
A THIRD TRANSMISSION ISSUE Update 9/14/22 here we are again not shifting properly and the engine late came on and we immediately received an onstar alert to service transmission in 7 days so we are again again not shifting properly and the engine late came on and we immediately received an onstar alert to service transmission in 7 days so we are again without a vehicle. This entire experience has been truly awful and time consuming. Update as of 8/30- we were told there was nothing wrong with the vehicle on 8/26 and picked it up on 8/29. Today we received a call from GM indicating that the field tech sent out was “still looking into things on the vehicle” in contrast to what we were told by the dealer, and had we known this we would’ve not pIcked up the vehicle. Purchased a certified used vehicle from them at 30,000 miles transmission had a catastrophic failure and left us on the side of the road. dealer would not give us a loaner so we were left without a vehicle for about 20 days. they replaced the transmission and 2 months later we had another issue and began getting error codes for the transmission. We brought the vehicle back and indicated that we'd like to trade it for something comparable since there is clearly major issues with the vehicle. The dealer gave us options that would cost us double our current payment or alternatively more than $100 per month. They also failed to respond to GM until GM asked for a manager. it should be noted that we paid full price for the vehicle when we purchased and did not negotiate and now they are leaving us high and dry with a severely defective vehicle. More
by Amanda Steinmetz
Employees Worked With
Andrew Wilson
May 30, 2021
Beware of the Seepage Scam! I brought my 2011 Acadia in for a recall and figured I would have the oil changed while it was in for service. The service department contacted me and advised that I was leakin for a recall and figured I would have the oil changed while it was in for service. The service department contacted me and advised that I was leaking oil form the front case and it would be $2500 to repair. I told him I wanted to have my mechanic look at it and he talked to the service manager and came back with, "What if we did it for half the amount." Red flag right there. I told him no and brought it to my mechanic, who advised that this is normal seepage and even printed out a pictured diagram from the manufacturer describing it. I wonder how many customers have been taken by this scam. I bet they pressure wash the undercarriage and send you on your way. And by the way, they never changed my oil either. I had a friend who had the same experience with the seepage scam. Poor business ethics. More
by Shane
Employees Worked With
Service Manager and Service Employee
July 15, 2020
We recently broke our GMC Terrain left side mirror. We dropped the car on 6/1/20 for them to order the part. It took almost a month for the part to come in. Understandable with pandemic situation. dropped the car on 6/1/20 for them to order the part. It took almost a month for the part to come in. Understandable with pandemic situation. We received a call that the part came in so we dropped the car on 7/5/20 for them to replace the mirror. We got a call the next day that it was replaced so we picked up the car on 7/6/20 but noticed that our change-lane assist signal isn’t working. They said they ordered the wrong part and asked us to bring in the car so they can check for the right part#. We brought the car in on 7/7/20. Now we got a call yesterday(7/14/20) to come in for the replacement of mirror. We went in this morning thinking that we finally are getting the mirror we used to have. We were there for 2 hours today(7/15/20)to find out that they have a wrong part again. It should have been two visits, look at the car to order the part & replace it, for us. However, We took 5 separate round trips which is 23 miles each round trip. It’s not only the unnecessary extra trips we had to make but asking others to take us when we had to drop the car multiple times. I believe this could have been avoided with careful consideration/planning. I am extremely disappointed at the dealer where they carry reputable Buick & GMC brands. I really hope this doesn’t happen to others so to save their times and aggravation. Thanks More
by char
Employees Worked With
Joe
August 20, 2017
Kevin was amazing! Last week we purchased a 2017 GMC Acadia and we love it! Car shopping can be so stressful but Kevin, our salesmen, was amazing! He was never a "typica Last week we purchased a 2017 GMC Acadia and we love it! Car shopping can be so stressful but Kevin, our salesmen, was amazing! He was never a "typical car salesmen". He was helpful and non-pushy! He helped us find the perfect SUV for us and we would recommend Royal Buick GMC to anyone who is looking! (And ask for Kevin) THANK YOU! Danielle & Matt. More
by Dani1
Employees Worked With
Kevin. R
March 21, 2017
Oil Change Love this dealership! They are courteous and easy to work with. Their prices for oil change is great plus they give out coupons. Would recommend to ot Love this dealership! They are courteous and easy to work with. Their prices for oil change is great plus they give out coupons. Would recommend to others! More
by Icegonz123
Employees Worked With
Lucas
August 29, 2015
Brought car in for recall on power steering. We brought our car in for 3 recalls, one of them for power steering. We never had power steering loss before we brought it in. They installed the reca We brought our car in for 3 recalls, one of them for power steering. We never had power steering loss before we brought it in. They installed the recall fixes and when we went to pick up the car the power steering failed. They charged us $734.00 to fix it. I don't think a recall is supposed to break the car. I tried for 2 weeks to get a refund for the repair with no luck. So as far as I am concerned they do not provide good customer service. Also their service manager Victor was always in too many meetings to get back to me. I will say everyone was polite and nice to me but could not explain why I would have to pay for a repair caused by a recall fix. More
by Ken Reuter
Employees Worked With
Engle Oostdyk, Victor Henriquez
September 30, 2014
Why would I go back? So I made an appoitment for an oil change and to have my driver's door and mirror looked at. I was very pleased with everything! That was until I went So I made an appoitment for an oil change and to have my driver's door and mirror looked at. I was very pleased with everything! That was until I went to get into my car. I tried to closed the door and it was now banging. I immediately went inside to the service advisor. He came out and thought it being worse then it came in was ok. Thats because he had ordered a part for it and it would be corrected when it came back within the next day or two. Seriously??? I was also told they fixed my mirror. Wrong still the same problem. Oh and my present left for me was a dirty greasy door handle inside my car as well as grease sprayed on the outside of drivers door below my mirror on a white car. When I got home I fixed my door on my own so it now closes properly and cleaned off the grease they left on it. Oh and one of the two of the screws to my door jam was loose as well! I really do not want to go back for the part put in that they ordered. Or to get more grease left on my door when they try to fix my mirror More
by syasika
Employees Worked With
Service
