The service department at Royal Auto is top notch. We were far from home on our way from Arkansas to Maine when our RAM 1500 eco-diesel started bogging down and would not accelerate. Using my phone I found the closest RAM dealer in Sidney, NY. The service department there was too busy to even plug in the computer to give us an idea of the severity of the truck problem. With our confidence in RAM dealers at a low we made for the next dealer on our route – Royal Auto in Oneonta, NY.
The Assistant Service Manager Paul Gore used the computer to do a quite check and recommended we get the truck worked on. They were quite busy but he sent us off to get lunch and got the technician to look at the truck when we returned. They performed a thorough diagnosis and pinpointed the problem. A couple hours later we were back on the road with our truck in full working order. Due to the part which had failed if we had not stopped to get the truck repaired the truck would have stopped running somewhere down the road.
We were so appreciative of the courtesy of everyone at Royal especially Paul Gore and Owner Stephen Harris. My grandson needed a place to plug in his ipod and they let him use a vacant office. My husband was restless and pacing and multiple people stopped and chatted with him including the owner. I had a comfy place to sit and chat with other service customers.
Thank you Royal Auto you saved our vacation trip.