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105 Reviews of Royal Kia - Service Center
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February 02, 2017
Exemplary professionalism and world-class service! The purpose of my missive is to shine the spotlight on Service Consultant Phillip Farenga, whose exceptionally professional attitude and superb custom The purpose of my missive is to shine the spotlight on Service Consultant Phillip Farenga, whose exceptionally professional attitude and superb customer service deserve recognition. Upon having arrived at the service drive-up window, I was acknowledged with a very polite and professional greeting from Phil who immediately asked how he could assist. After having stated that I was meeting a family member whose vehicle had been scheduled for service, Phil expeditiously checked his work orders. When he discovered that my family member's vehicle had, in fact, been scheduled for the subsequent day, he took the initiative to research his technicians' workload in order to accommodate the vehicle into the current schedule. Without hesitation, Phil effectuated a team effort to accomplish the work without delay. While the vehicle was being serviced, Phil periodically contacted me with updates regarding the status of the vehicle and, when discrepancies were noted by his technician, he advised me as to the best course of action. Thanks to Phil's initiatives, the work was accomplished in a very timely and professional manner. Lastly, Phil provided me with a detailed estimate for the remaining items which would require attention. Phil sets the standard for others to emulate. His initiative, attention to detail, depth of knowledge and "above and beyond the call of duty" customer care are hallmarks of his exceptional character and abilities. He is a standout performer! Exemplary professionalism and world-class service! More
by Cactusjetpilot
Employees Worked With
Phillip Farenga, Karl Kompe
November 16, 2016
Great customer service!!!! Stopped in @ this service center and was treated Royally. 😊 all employees I had contact with were friendly, courteous and efficient. Thank you. 👍� Stopped in @ this service center and was treated Royally. 😊 all employees I had contact with were friendly, courteous and efficient. Thank you. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 I am not an employee of Royal Kia, not related or personally acquainted with any employee of the Royal Kia dealership. More
by B Harvey
Employees Worked With
Crystal Orantez
November 04, 2016
Craig Abbot - Buy from him. I had looked online to buy a car for my daughter and found the car I wanted so I called Royal Kia. Thankfully I got Craig by blind luck. He was cour I had looked online to buy a car for my daughter and found the car I wanted so I called Royal Kia. Thankfully I got Craig by blind luck. He was courteous, efficient, comfortable to deal with and knowledgeable. I dont like dealing with sales people but Craig is a breath of fresh air. So much so that when I went to buy a car for myself I went back to the same company so that I could stay in network and have him handle my deal. Truth is I bought the Kia because it was a great car at a good price for my kid. When I went looking for a SUV for myself I have never been a GMC guy but I would rather deal with him than some random sales person. Good company and I will send everyone I know looking for a car to him. More
by Matt Lago
Employees Worked With
Craig Abbot
November 04, 2016
Not a happy customer! Dave Loper has no customer service skills.. I picked up my vehicle today after we had to leave my vehicle overnight for repairs. When my vehicle was b Dave Loper has no customer service skills.. I picked up my vehicle today after we had to leave my vehicle overnight for repairs. When my vehicle was brought to the front I noticed my vehicle had a little damage and the service person we usually go to was busy and sent over Dave Loper. We brought to his attention what the problem was and he said "that with time the rubber comes off". My husband and I understand that, but the rubber that goes over the sides of the head lights was half way out and my vehicle was not left overnight with the rubber sticking out, we tried to explain that to him and his exact word were "What do you want me to do about it" with an attitude, really that how Kia employees treat there customers? I'll tell you what I as a customer who has taken 2 vehicle for the last 4 years for services and just traded in a vehicle over an year ago wanted to hear Dave Loper, "what can I do to help, or let me take your vehicle back to service department and see if we can fix it". THAT AS A CUSTOMER, IS WHAT I WANTED FOR YOU TO DO ABOUT IT! Royal Kia, has a saying "welcome to the royal family" well let me tell you Royal Kia, today me and my husband didn't feel that we were part of the family. That's the reason I gave Dave Loper no stars and would NEVER refer a friend or family member to you! More
by Tucsonaz
October 28, 2016
Beware. Do NOT consider the extra warranty if buying a used car. It's staggering what's not included, especially since being assured by the "salesman" that it Do NOT consider the extra warranty if buying a used car. It's staggering what's not included, especially since being assured by the "salesman" that it would be bumper-to-bumper. A year in, after a $2K price tag on a useless warranty, I'm already out $700+ for a hatch latch that won't open and a faulty seatbelt/airbag sensor that constantly bongs because it's not connecting properly. Feeling scammed. More
by Disappointed
August 01, 2016
Service Oil Change On July 30, 2016 I took my new 2016 Kia Sorento to Royal Kia for the first oil change. Wow what great service I was met with a very friendly greeter M On July 30, 2016 I took my new 2016 Kia Sorento to Royal Kia for the first oil change. Wow what great service I was met with a very friendly greeter Mr. John Pittman, He introduced me to Scott who wrote up my service and he got me in & out quickly, Everyone was friendly and showed me the waiting room. I have never owned a Kia and I am so happy with the entire handling package. Royal Kia will have my business in the future and I am very happy to meet such a fine staff. More
by Richard
Employees Worked With
John Pittman, Geary Baker, Ray Gutierrez, Scott Maher
March 04, 2016
went in for an oil change and left with a new car!! Always very friendly and professional! Willing to answer any questions and the service is awesome! This is the best way to purchase a vehicle wether Always very friendly and professional! Willing to answer any questions and the service is awesome! This is the best way to purchase a vehicle wether new or used. The people here are wonderful and Peter is very knowledgeable and a great salesman! The experience was very positive and will purchase my next vehicle from this dealership as well. I want to say thank you to Peter Thomas for the great service as well as Shawn in the service Department and all the others who assisted me!! You all rock and keep up the great job! I am telling everyone about you! More
by lori
Employees Worked With
Shawn in the Service Department, Peter Thomas
April 23, 2015
Excellent Service Department Without a doubt royal kia has the best service department. I'm always in and out fast, they are always honest about what needs to be done and their pr Without a doubt royal kia has the best service department. I'm always in and out fast, they are always honest about what needs to be done and their pricing competes well with other services related companies. I even drive 40 min just to come here. More
by matt p
Employees Worked With
Shawn Aranda
January 19, 2014
Employees were super friendly. Waiting room has 3 different tvs, movie theatre type seats, and free popcorn, danishes and coffee. Plus my son got to borrow an iPad to use while he waited. The 2 hrs different tvs, movie theatre type seats, and free popcorn, danishes and coffee. Plus my son got to borrow an iPad to use while he waited. The 2 hrs wait flew by! And it cost me less than if I went to a quickly oil change place. Definitely recommend them! More
by swrdrunner
Employees Worked With
Shawn Aranda
January 04, 2014
I purchased a Kia Rio in 2007 from Royal Kia in Tucson, where I've subsequently had all the routine maintenance servicing done on the car (7 years). I I can't say enough positive about my Service Advisor, where I've subsequently had all the routine maintenance servicing done on the car (7 years). I I can't say enough positive about my Service Advisor, Scott Maher. He is quietly competent, knowledgeable, professional, honest, friendly, fair and trustworthy. He clearly and firmly advises on what work needs to be done for the safety and good maintenance of the car, but is equally candid about what work is unnecessary to do. This speaks for his high integrity. I recommend him highly. I feel my car is in good and expert hands when I drop it off at Royal Kia. Chris Cartwright More
by cart
Employees Worked With
Scott Maher, Scott Maher
