2 Kia Dealers near 85712near 85712

THINK TWICE before doing business with Kia of North - Pkedward78

THINK TWICE before doing business with Kia of North Tucson!! This will be a long post… So enjoy!! I bought a 2027 Kia Telluride SX Prestige X-Line for my wife on March 31st of this year. The buying process was no issue. Larissa was a pleasure to work with. The problem started with the finance side. Dylan was my finance manager. During the paperwork process he was having an issue with the system. After 45mins of him trying to resolve the issue he couldn’t get an answer and we completed the process by other means. Those things happen. We traded in a 2024 Telluride SX X-Line. During the paperwork process Dylan and I discussed that the refund for our Registration from our 2024 Telluride trade in would be paid out directly to me. THIS IS THE PROBLEM! In May I still had not received refund from MVD. After contacting them I was informed that the dealership “checked a box” that gave them the refund?!! I contacted Dylan and informed him of this issue. He said “they don’t do that”. I questioned why would MVD just say that?! I agreed with Dylan that I would get more info from the MVD. I was able to get the receipt showing payment to the dealership. I again contacted Dylan with this and after some back and forth he said he found the problem after talking with their business office and that the “good news” is the check was being sent and should have it within a week. That was MAY 19th…. On JUN2 I again text Dylan to inform him I still had not received the check and got no response from him (Although it shows he read it). After no response from Dylan I called and spoke with an Adolfo (Sales Manager) Filled him in on the problem. He called me back and said he talked with the Business office and assured me check was being sent. Still NO CHECK after 2 weeks!! I called the dealership again JUN 16th. Again explained the issue to someone who answered. I requested to speak with the GM as I have already tried to resolve this with other staff, adhering to chain of command . I was told he was in meeting but would get back to me with an answer. And STILL no answer from ANYONE!! They have had my refund from the MVD since APR 23rd!! They are not denying that they have my money, they’re just refusing to send me my money! And don’t let them fool you by saying I bought this Telluride with Jim Click not Kia of North Tucson, it’s ALL the same people and the business office has supposedly been spoken with and verified the funds owed to me after the sale of Jim Click! Now I have no choice but to escalate this to the AZ Attorney General’s office, ADOT and Kia Customer Care! To sum up, KIA of North Tucson has admitted to having my refund, However refuses to return my refund! Seems like they’re pros at this type of thing!! - Pking