Royal Moore Certified Pre-Owned

Awful experience with Austin and Jason Short story: They broke our verbal agreement of sale and sold my car to someone else. The sales guy also had to say a dumb childish jab about my low i Short story: They broke our verbal agreement of sale and sold my car to someone else. The sales guy also had to say a dumb childish jab about my low initial offer making him sick to his stomach. No explanations no apology. They didn’t have a care in the world about me as a customer. Long story: I offered a lowish $16,500 for a car listed at $17,800 not expecting to get that price but working my way somewhere in the middle. The sales guy Austin deadpanned a jab about how my offer made him sick to his stomach. I get passed off to Jason who I assume does the deal making, but Austin didn’t introduce me and Jason didn’t explain why they handed us off. We went back and forth on the price respectfully. I didn’t feel good about how far they came down so I told him that we couldn't accept his final offer. We thanked him and we walked out. Nothing bad with Jason in that instance, we just couldn't agree on a price and thats fine. I call back in the evening, speak with Jason and make a last offer I could feel good about of $17,250. He had to talk with the manager so he said he’d call back. Austin calls back at 6:12pm and tells me they will accept my offer and that I can sign the papers in the morning. I agreed. In my mind we agreed that the car was mine to buy. 7:02pm (50 minutes later) I get a call from Austin and all he says to me is that their Mazda affiliate just sold the car... the car they agreed to sell me 50 minutes ago! The car was on Austin and Jason’s lot and not on Mazda's lot so they had to have some control over that situation. Austin didn’t apologize or even explain what happened and how they sold the car I agreed to buy. He couldn’t care less that they just broke our agreement. Next morning I leave a message on Jason’s voice mail asking him to call me back and for an explanation. I told him that I was going to write reviews on the car buying platforms I used to research their car, and that I wanted to give him the opportunity to explain what happened before I wrote those reviews. That was two days ago and I have not received a call. They couldn’t care less that they just broke our agreement and didn’t explain the situation or apologize about their mistake. No one even said it was their mistake. Pretty unbelievable experience. More

Beware of "dealer installed accessories" Luis and Dan were nice enough, but due to "dealer installed accessories" Royal Moore literally wouldn't sell vehicle for the price listed on AutoTrade Luis and Dan were nice enough, but due to "dealer installed accessories" Royal Moore literally wouldn't sell vehicle for the price listed on AutoTrader. More