Royal Moore GMC Buick

Awsome super helpful and I've also heard great things about their great service department going back many many years highly recommend 5 * Plus more about their great service department going back many many years highly recommend 5 * Plus more More

Hello Michael, First off, I want to make it known that Alec was an absolute joy to work with!! My name is Kristina McCary, my husband and I were in on Saturday and purchased a CPO 2020 Yukon XL. that Alec was an absolute joy to work with!! My name is Kristina McCary, my husband and I were in on Saturday and purchased a CPO 2020 Yukon XL. I am writing to document many concerns. The first concern is that we were assured that all CPO vehicles are inspected. This vehicle has an issue with the rear brakes and needs to be addressed. Not only do we have a brake issue which is the major concern but the windshield wiper blades are trash and falling off the passenger side. The wiper blades are the least of the concerns. It is our understanding that the CPO vehicles have a 3 day/150 mile exchange and I want it documented that I have reached out within that time frame. I also sent you a message on your website. The rest of our experience with this whole purchase has been an absolute nightmare. We came into the dealership pre-approved with our credit union. It took more than 5 hours to even get to the finance office to sign our documents. Once in the finance office it again took forever. Noah had no clue that the vehicle we were purchasing was CPO until I questioned him about a few different issues with paperwork. We were given a we owe on the second key for the vehicle because they were unable to locate it. I am still unsure after we waited for hours for finance why they could not have made us another key while we waited. But rather now I have to make time in my schedule to drive back to Hillsboro and use my gas to get the additional key made. Once we were told everything was complete we left town and were about 20 minutes outside of town only to get a call and be asked to turn around because Noah needed the CPO forms signed and it had to happen on Saturday since it was the end of the month. So we turned around to take care of that. By the time we finally got home around 7:30pm my husband got another phone call that all of the paperwork was wrong, names spelled incorrectly, interest rate was wrong, etc. Last night Alec had to bring all of the paperwork out and have us re-sign. Still the interest rate that was approved by our credit union is still wrong on your documents, we questioned it and they told us that we would have to resolve the issue with the credit union. This has been the worst experience we have ever had with a car purchase. I would like to hear back from someone today to get this resolved. Respectfully, More

Great service, painless process. Jason was awesome and I would definitely work with him again. Jason was awesome and I would definitely work with him again. More

Donavan answered the phone when I called to inquire about the car that we eventually purchased, he was there when we arrived to view, and test drive the car, he is a nice young man, who was very helpful in the car that we eventually purchased, he was there when we arrived to view, and test drive the car, he is a nice young man, who was very helpful in the purchase process. More

Outstanding customer service from sales to the service department! Jason and Daniel did everything to make our car buying experience pleasant. department! Jason and Daniel did everything to make our car buying experience pleasant. More

Jason and Daniel were great to work with. They genuinely cared that we had an excellent car buying experience. They genuinely cared that we had an excellent car buying experience. More

Gabriel was very helpful. Very patient and answered all our questions. He made our experience here at royal Moore a great one. Very patient and answered all our questions. He made our experience here at royal Moore a great one. More

Gabriel was very helpful and knowledgeable on the whole process, he was very kind and did best to give us a good deal on the vehicle we really wanted process, he was very kind and did best to give us a good deal on the vehicle we really wanted More

Gabriel was very helpful. Answered all our questions. Very patient and overall made our experience here at royal Moore a good one. Answered all our questions. Very patient and overall made our experience here at royal Moore a good one. More

Excellent customer service by Elisabeth. Went the extra mile to get us the truck we wanted. Went the extra mile to get us the truck we wanted. More