Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Royal Moore Toyota
Hillsboro, OR
6,430 Reviews
Royal Moore Toyota is proud to offer a Lifetime Powertrain Warranty and 10 years Roadside Assistance on every new Toyota we sell. At Royal Moore Toyota, please review our extensive inventory of Toyota cars, trucks, and SUV's, including the Toyota Tacoma, Corolla, and Camry. We work hard to get you into the vehicle you have always wanted. That new Toyota is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available in Hillsboro, Oregon.
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Royal Moore Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Hillsboro, Oregon facility.
Royal Moore Toyota service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Royal Moore Toyota service your vehicle. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. At Royal Moore Toyota, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us or call and as for one of our Product Specialists at 503-648-3213.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,430 reviews
August 26, 2015
Outstanding! Best experience I've ever had buying a car Amazingly positive experience. Rick Martin is best sales person I've encountered in 40 years of car-buying. Genuine and kind. Never pushy, never fake. Amazingly positive experience. Rick Martin is best sales person I've encountered in 40 years of car-buying. Genuine and kind. Never pushy, never fake. Pam Nowling, business manager, was incredible. Her relaxed, supportive manner made doing the paperwork enjoyable. Chris in the parts department is very friendly and helpful. This dealership has a welcoming, helpful, comfortable environment; I was treated with respect and kindness. Kudos to whomever does the hiring and training! More
by JG
Employees Worked With
Pam Nowling, Rick Martin
August 25, 2015
Great service Friendly and prompt; listened to my needs and got me the price I asked for on a lease vehicle. I got a better vehicle than I was expecting and didn't Friendly and prompt; listened to my needs and got me the price I asked for on a lease vehicle. I got a better vehicle than I was expecting and didn't feel pressured along the way. Leah was great and answered all my questions. More
by susan357
Employees Worked With
Leah Dressler, Brent Arritola
August 25, 2015
Revised my rating I gave RM a low rating after my purchase. two of the things I was not happy with was the cost of the "pulse" $400 to make the brake lights flash. And I gave RM a low rating after my purchase. two of the things I was not happy with was the cost of the "pulse" $400 to make the brake lights flash. And the anti-theft was too much. These are both optional, but already on the car. (not quite sure how that works) Anyway,After RM read my review they responded by explaining that these were optional, and if I wanted I could call and have them removed. So I called, and they scheduled a time for me to bring my truck in to have these changes made. But another person from RM called me back and explained that because I didn't take care of this at the time of the sale that it would not be done and not to bring the the truck in. I tried to explain to him the details of what had been worked out, but was not making much head way. So out of frustration, I said I was bringing the truck in with the paperwork and hung up the phone. He called me right back and started in on my for hanging up on him. Among other things he called me a "punk" , and also said that if I came in there with an attitude then "someone would be in my face". WOW! Hows that for great customer service. Then I got another call from the same person, who at first pretended to be someone else, telling me not to bring the car in and also that for future service I was to take my truck to a different dealership. Sounds like RM has disowned me from the RM family. My contract does allow me out of the anti-theft and they did change their position on that and it will be resolved without bringing the truck in. But as for following through with the offer to remove and credit me back for the pulse, nope, that one they withdrew the offer. I figured they made the offer in hopes of me changing my review. Well, what happened to me did get me to change my review, but not my recommendation not to buy from them. I removed the names of the people from my first review that sold me the car, in fact Jessie was the only good part of my whole experience there. He had nothing to do with this. I don't have the name of the person that called me, and after the first call he never gave his name. More
by tljmbch
Employees Worked With
Didnt get a name
August 23, 2015
2015 Rav4 limited Austin Parker was very humble, helpful and knowldegable. Made our decision easy and simple to enable a purchase. We bought the best car, a toyota agai Austin Parker was very humble, helpful and knowldegable. Made our decision easy and simple to enable a purchase. We bought the best car, a toyota again. Now the 5th Toyota for me. Thank you and appreciate the professional dealership. Vijay Shankar More
by Vj
Employees Worked With
Austin Parker
August 23, 2015
Friendly, helpful, a little slow but otherwise good We rolled in right before closing time and Austin helped us out right away. We identified the vehicle we wanted and started negotiations. I hate that We rolled in right before closing time and Austin helped us out right away. We identified the vehicle we wanted and started negotiations. I hate that part but we got through it fairly quickly. The part that took forever was the paperwork. It took a total of 2 hours to get it all done, which seemed really slow because we were the only customers left. All the employees we worked with were friendly and helpful. More
by pixleyyy
Employees Worked With
Brent Arritola, Austin Parker
August 22, 2015
Car buying turned out to be a pleasant experience. I was not looking forward to car shopping and was very fortunate to have Michael Heusler assist me in finding the car I needed. Michael was very r I was not looking forward to car shopping and was very fortunate to have Michael Heusler assist me in finding the car I needed. Michael was very responsive to my preferences and needs and I ended up buying a new car that day. When the purchase was settled, Michael patiently went through the car capabilities so I was familiar with all aspects. He set up bluetooth for me and went through all of the apps I had available. I appreciated all of his time and willingness to make sure I was happy with my purchase. I would certainly recommend Michael Heusler to any friends interested in purchasing a car. More
by AllieB
Employees Worked With
Michael Heusler
August 20, 2015
Great! Salesmanship experience I bought a used Honda civic through the sales person Austin Parker, a very nice gentleman with attitude to find the car you want. In other words, simp I bought a used Honda civic through the sales person Austin Parker, a very nice gentleman with attitude to find the car you want. In other words, simply a very FRIENDLY SALESMAN. Lot better than the salesman that I met before in others dealerships. He is the only reason for me buying the car from that dealership. The whole experience from the time we landed into dealership and drove the car home was just amazing! I am in process of going to him for another car for my spouse. More
by pradeep
Employees Worked With
Austin Parker
August 18, 2015
Super easy purchase Had a great purchase experience with Jason. He was very responsive to all my inquiries and made the buying of my new car easy. Very satisfied with the Had a great purchase experience with Jason. He was very responsive to all my inquiries and made the buying of my new car easy. Very satisfied with the whole transaction from start to finish. More
by lisaf21
Employees Worked With
Jason Walraven
August 18, 2015
First dealer purchase This was my first experience with buying a new or used vehicle from a dealership. I was looking to replace my 96 Tacoma with a newer model. Austin wa This was my first experience with buying a new or used vehicle from a dealership. I was looking to replace my 96 Tacoma with a newer model. Austin was very helpful in showing me the options available with the Tacoma, during the test drive, and setting up the bluetooth connectivity with the phone. He was very receptive to what I was looking for in a truck so I would not be disappointed. I felt no pressure and everyone was very helpful throughout the experience and they allowed me the time to evaluate all the information regarding price and terms of the purchase. Pam was very helpful in reviewing the paperwork with me, as well as addressing any questions I had. I would recommend visiting Royal Moore Toyota/Scion as I felt they worked with me throughout the entire process. More
by jctac9615
Employees Worked With
Bill Nunn, Pam Nowling, Brent Arritola, Austin Parker
August 17, 2015
Great Experience. Had a great experience working with Michael, Nate and Pat. All went fairly smoothly. Had to wait a bit longer than would have liked on detailing. M Had a great experience working with Michael, Nate and Pat. All went fairly smoothly. Had to wait a bit longer than would have liked on detailing. Michael was patient and spent as much time as needed going over all the features of the vehicle and did not want us to leave until we were sure he had answered all questions. Financing went smoothly and very fast. Our only complaint would be the amount of time we had to wait for the new car to be detailed, apparently they were very busy on the day we purchased the vehicle. However, we would buy a car there again. More
by Deb1965
Employees Worked With
Nate, Pam Nowling, Michael Heusler
