Royal Oak Ford

Our sales representative was super professional and will help us any time we have additional questions. Fusion is a great car. Good job Ford Motor company help us any time we have additional questions. Fusion is a great car. Good job Ford Motor company More

Service was great, everyone was polite, professional and helpful. When I am ready to purchase a new vehicle, Royal oak ford would be my first choice. helpful. When I am ready to purchase a new vehicle, Royal oak ford would be my first choice. More

The support from Royal Oak Ford was amazing! that service was very good and their product was very nice. So I am happy with that service. was very good and their product was very nice. So I am happy with that service. More

Ford Hall went above and beyond to make my purchase smooth and quick, and found me what I wanted, Scott was very helpful in dealing with a FAMILY of 4 in the process of this sale. smooth and quick, and found me what I wanted, Scott was very helpful in dealing with a FAMILY of 4 in the process of this sale. More

I was entirely due to the knowledge, expertise and amazing customer service through Royal Oak Ford that my husband and I were willing to try another Ford product. We had a mediocre experience at best amazing customer service through Royal Oak Ford that my husband and I were willing to try another Ford product. We had a mediocre experience at best with out previous Ford dealer and Royal Oak Ford really stepped up to the plate to turn our experience around and create a very positive impression. They are to be commended in their handling of this particular customer who is VERY satisfied! More

Thanks again Dennis Gawronski for all you have done for me. Being a returning customer shows how much I love the way you take care of your customers. We are not done yet...I will be back to see you in 3 yr me. Being a returning customer shows how much I love the way you take care of your customers. We are not done yet...I will be back to see you in 3 yrs for my next Ford vehicle. Keep doing what you are doing and you will always have great success. More

I was out on Saturday morning pricing various Ford dealerships for inventory when I came to Royal Oak Ford and before I knew it, I was out that afternoon with my new 2011 Ford Fusion. I picked up my w dealerships for inventory when I came to Royal Oak Ford and before I knew it, I was out that afternoon with my new 2011 Ford Fusion. I picked up my wife from work later that afternoon and she thought I was just test driving the car. She was amazed that for the second time, Royal Oak is the reason we continue to purchase Ford vehicles because of their determination to give excellent customer service. More

I am a repeat customer with John Agnello. His professionalism , knowledge and sociable approach make a car purchase a pleasant experience. I would and will return when I am ready for my next vehi professionalism , knowledge and sociable approach make a car purchase a pleasant experience. I would and will return when I am ready for my next vehicle. More

This place is terrible!!! The salesmen completely jerked me around. They did not have the exact model I was looking for, but I was told that I could come in have my trade in assessed, test drive a similar me around. They did not have the exact model I was looking for, but I was told that I could come in have my trade in assessed, test drive a similar vehicle and that they could order me the one I wanted if I decided to move forward. I arrived and was handed off between two different sales guys even though I had made an appointment with the one I wanted to work with. After the test drive, I told them I wanted them to order me the vehicle and then they said they couldn't guarantee they could get it and that they would have to call around for me. This was not what I had been told or I wouldn't have even gone there. To make matters worse, they then refused to even look at my trade in because they may not even have a car to sell me. They never even called to follow up with me to let me know if they could order the vehicle. In addition, the sales person gave me bad information about the car and tried to push the models they had on the lot instead of ordering me the car I wanted. I was so frustrated that at one point I contacted the sales manager (thinking if I made him aware they could improve) and he was condescending and rude to me. He defended the sales guy saying that he was new and told me that there is no way any sales person can be expected to know all the Ford specifics. I will never go back and I plan on letting everyone I know what a terrible place this is. More

Mike Schieder does an excellant job. He anticipates our needs, finds the vehicle that best matches those needs and sells the vehicle without a whole fanfare. We will continue to use mike as long as we are needs, finds the vehicle that best matches those needs and sells the vehicle without a whole fanfare. We will continue to use mike as long as we are buying cars. More