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Royal Oak Ford
Royal Oak, MI
1,133 Reviews
Royal Oak Ford is a an award winning Ford Auto Dealer Serving Royal Oak and the greater Metropolitan Detroit MI area.
Our goal is to make your car buying experience the best possible. Royal Oak Ford's virtual dealership offers a wide variety of new and used cars, Ford incentives, service specials, and Ford parts savings. Conveniently located in Royal Oak, MI we also serve Ferndale, MI, Southfield, MI and Troy, MI and the tri-county area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,133 reviews
March 07, 2011
Back in August 2010 my fiance and I went to Royal Oak Ford to look at two new vehicles. Despite wanting to purchase TWO new vehicles at the same time, the service we received was horrendous (lots of tim Ford to look at two new vehicles. Despite wanting to purchase TWO new vehicles at the same time, the service we received was horrendous (lots of time sitting by ourselves waiting and being pawned off between sales people, etc.). We ended up leaving with nothing after Stan Damer (who we were pawned off to by Jo Davidson) offered us $500 for my 2002 SLE Bonneville ($3,500 - $4,000 under KBB). My fiance ended up purchasing a 2010 Escape at a Troy, MI Ford dealer two weeks later. I was in the market for a Ford F-150 and once I heard that four new powertrains were coming out on the 2011 model, I decided to wait. Fast forward to March 2011. I am looking for a 2011 F-150 Supercab with the Ecoboost. I am working with two other dealers in trying to locate this vehicle; however, I noticed that RO Ford had one with all the options I was looking for so I decided to give them one final opportunity. This time I worked with Bob Pomilia (as Jo Davidson had left/been let go, which was no surprise), who was a vast improvement to Jo/Stan but still was not able to close the deal. After spending 2 1/2 hours at the dealership, it came down to the trade-in value of my Bonneville. I wanted at least $3,700 (I had been offered $3,900 by one of the other dealers I was working with but who was having trouble tracking down an Ecoboost) so I didn't think I was out of my mind. Royal Oak Ford came back with a $1,000 offer and were not willing to negotiate whatsoever! In fact, they even gave me a lease offer despite me explicitly saying I didn't want a lease. I was prepared to drive that truck off the lot that day had they at least offered $3,500. Mike McKenzie (sales manager) treated me like I was an idiot. They acted like I was making up the competing offer I had received (I wasn't) and Mike told me that the competing offer was a hell of deal and I should go for it. Thanks Mike, I certainly will! Go to Royal Oak Ford AT YOUR OWN RISK and if you do, stay away from Stan Damer. He's a complete sleazeball (there's words that better describe him that I can't say here!) and will no doubt try to rob you blind on your trade if you have one. I'm surprised they're still in business given the lack of business etiquette their sales staff and management provide to their customers. More
by f150enthusiast
Employees Worked With
Jo Davidson, Stan Damer, Bob Pomilia, Mike McKenzie
November 05, 2010
The customer service in the service area is awful. The service manager is nasty and so are his employees,along with the cahsier in the service area. I have been up there numerous times for little things f service manager is nasty and so are his employees,along with the cahsier in the service area. I have been up there numerous times for little things for my fusiion,I did not buy the there,the car is a 2008 Fusion.I never had been given such an attitude in my life! I have seen them however treat women that are "skanky" looking a lot nicer than me.I am not ugly or anything but I don't dress like I just got home from the club.I now go to Dean Sellers Ford,much nicer and great customer service.Please stop giving these people the business. More
by lesliewess
Employees Worked With
Service manager and Adam in service and Cashier in service
November 23, 2009
Everything went up in price when it came time to sign the papers and he even cut options out of the vehicle without telling me. He at first thought I wasn't going to make a purchase and was very rude. Terrib papers and he even cut options out of the vehicle without telling me. He at first thought I wasn't going to make a purchase and was very rude. Terrible time trying to deal with the people here. More
by madcusto
Employees Worked With
Evilasio
