Royal Oak Ford

Worst Service Experience Ever! Service Department was very disappointing today. This is the second time I have had a scheduled "one hour" oil change appointment that lasted two hour Service Department was very disappointing today. This is the second time I have had a scheduled "one hour" oil change appointment that lasted two hours! If it is going to take two hours please TELL ME so I can go home rather than wait in your customer lounge that was filled with exhaust fumes, construction noise and a TV that is so freaking loud I can still hear it over my headphones with my itunes turned up full blast. No one bothered to apologize for the wait. No one warned me it was going to take longer than the scheduled time. When I got in my car it reeked of oil and no one had bothered to place protective paper on my seat or floor. Oh and since the service area is under construction I stopped where the sign says to stop... no one came out to greet me so I got out of the car to go in for help and another customer started yelling at me for parking where the sign clearly said I was supposed to stop. Admittedly he had to squeeze around me because they had a great big truck blocking the path. I know construction is a challenge but please have a plan! This was the most unpleasant service appointment I ever had . I will NOT be going back. this in addition to the built in faulty transmission on the Focus (had to have the clutch replaced and it's only a year old) ... I will never buy another Ford ... More

We are completely satisfied with Royal Oak Ford and we had a very pleasant experience with our new Ford Focus lease. Very satisfied with the salesman also. We would definitely recommend Royal Oak Ford to had a very pleasant experience with our new Ford Focus lease. Very satisfied with the salesman also. We would definitely recommend Royal Oak Ford to everyone who is looking for a new car. More

Overall experience was great. Vehicle went to shop a couple of days after I took delivery. Defective catalytic converter. Service department was very friendly and took care of the problem. Provided me w couple of days after I took delivery. Defective catalytic converter. Service department was very friendly and took care of the problem. Provided me with a rental/ More

Sales experience was excellent. I hate buying a new car because of the usual car dealership attitude and rudeness. I was able to get answers to most of my questions via e-mail and when I was ready to come because of the usual car dealership attitude and rudeness. I was able to get answers to most of my questions via e-mail and when I was ready to come in to the dealership, the internet sales staff was very polite, low pressure, and effecient. Please note that my phone is not fully synced at my request because I am changing phones this coming week. Evilaso was thorough with explaning the services avaialble at Royal Oak Ford and guiding my through the purchase experience. It is not at all related to the sales process that the car started to run rough within a week of purchase and I am now trying to arrange a service appointment with my work schedule. More

Our sales representative was super professional and will help us any time we have additional questions. Fusion is a great car. Good job Ford Motor company help us any time we have additional questions. Fusion is a great car. Good job Ford Motor company More

Service was great, everyone was polite, professional and helpful. When I am ready to purchase a new vehicle, Royal oak ford would be my first choice. helpful. When I am ready to purchase a new vehicle, Royal oak ford would be my first choice. More

The support from Royal Oak Ford was amazing! that service was very good and their product was very nice. So I am happy with that service. was very good and their product was very nice. So I am happy with that service. More

Ford Hall went above and beyond to make my purchase smooth and quick, and found me what I wanted, Scott was very helpful in dealing with a FAMILY of 4 in the process of this sale. smooth and quick, and found me what I wanted, Scott was very helpful in dealing with a FAMILY of 4 in the process of this sale. More

I was entirely due to the knowledge, expertise and amazing customer service through Royal Oak Ford that my husband and I were willing to try another Ford product. We had a mediocre experience at best amazing customer service through Royal Oak Ford that my husband and I were willing to try another Ford product. We had a mediocre experience at best with out previous Ford dealer and Royal Oak Ford really stepped up to the plate to turn our experience around and create a very positive impression. They are to be commended in their handling of this particular customer who is VERY satisfied! More

I was out on Saturday morning pricing various Ford dealerships for inventory when I came to Royal Oak Ford and before I knew it, I was out that afternoon with my new 2011 Ford Fusion. I picked up my w dealerships for inventory when I came to Royal Oak Ford and before I knew it, I was out that afternoon with my new 2011 Ford Fusion. I picked up my wife from work later that afternoon and she thought I was just test driving the car. She was amazed that for the second time, Royal Oak is the reason we continue to purchase Ford vehicles because of their determination to give excellent customer service. More