Royal Oak Ford

Heather Miller is Amazing and helpful! Before I went to Ford Royal Oak, 2019 we shopped for 2019 Ford Edge, I had a escape 2017 that I want to trade in asDP to buy a new Edge 2019. I went to all Ford branc Ford Royal Oak, 2019 we shopped for 2019 Ford Edge, I had a escape 2017 that I want to trade in asDP to buy a new Edge 2019. I went to all Ford branches first in Ford Durian, I talk to the guy and discussed to him what I want and what is my plan! Instead of helping us, He is very rude and mean in our conversation! Next we went to Ford Suburban, same scenario we discussed to the sales man what we want and plan. They want to get my car and they want us to give them a $5000 to $1000 DP, theirs is no sense to give my car to them us a DP if they also want us to give them a cash $5000 to $1000. So these all sales man are not helping us! So we went to Ford Royal Oak website then we emailed them and inquire. Then Heather Miller reply us then we met her in person and discussed with her what we want and plan, I never thought that she will help us! I am very surprised! Heather was very helpful, nice and sweet! She answers all our questions politely! Most of all she is very professional! Now I am driving my Ford Edge 2019! Without Heather Miller this will not happened! Thank you Heather Miller and Ford Royal Oak Employee’s are very nice And helpful people to their customers! More

Excellent Experience Heather was the best salesperson. My husband is very conservative and he hasn’t gotten a new vehicle since 2008. Heather made him feel comfortable she Heather was the best salesperson. My husband is very conservative and he hasn’t gotten a new vehicle since 2008. Heather made him feel comfortable she was ver nice and not pushy. I would recommend Heather to anyone I know who wants to get a new vehicle. More

Easy! This was the easiest, most efficient car buying experience I've ever had. Devin Carrier asked me for information and documents in advance of our appoi This was the easiest, most efficient car buying experience I've ever had. Devin Carrier asked me for information and documents in advance of our appointment, so that during our appointment all I had to do was sign the paperwork and drive off in my new Explorer. Devin even went as far as to meet me at the GM dealership a few days later to ensure proper return of my prior leased vehicle. Pricing was fair right off the bat, so we didn't have to go round and round in negotiations either. Easy, breezy! More

Service We in on appointment.. had my new truck in 2 hours. Wonderful service and the sales man Devin Carrier was able to get what I wanted at a reasonable pr We in on appointment.. had my new truck in 2 hours. Wonderful service and the sales man Devin Carrier was able to get what I wanted at a reasonable price. Thank you Anthony michalik More

Vernon did a great job getting us into the truck we wanted and was very professional. Great guy!!! Can't believe we got what we wanted in and drove out of there within a few hours. wanted and was very professional. Great guy!!! Can't believe we got what we wanted in and drove out of there within a few hours. More

Vernon was friendly and responsive. He felt with our children interruptions patiently and made the used car buying experience more pleasant. I recommend him as a sales person. children interruptions patiently and made the used car buying experience more pleasant. I recommend him as a sales person. More

Davin Carrier was a great sales person Very friendly atmosphere. He took the time to explain everything even how to program the car step by step. Answered all my questions. I will be back! Very friendly atmosphere. He took the time to explain everything even how to program the car step by step. Answered all my questions. I will be back!! More

Heather is the best Heather was so patient and kind for someone using a vehicle for the first time! I would recommend her to friends and family Kristin Golani Heather was so patient and kind for someone using a vehicle for the first time! I would recommend her to friends and family Kristin Golani More

Vernon was great through the whole process. Made buying my F150 an enjoyable experience. Low pressure and very friendly. I would recommend Vernon to anyone looking for a vehicle. my F150 an enjoyable experience. Low pressure and very friendly. I would recommend Vernon to anyone looking for a vehicle. More

Heather was Great!!! The process was easy and transparent. My salesperson Heather was great. I would definitely do business again with this dealership. They had my vehi The process was easy and transparent. My salesperson Heather was great. I would definitely do business again with this dealership. They had my vehicle clean and ready to go and the tank was full!!!! More