Ruby Auto Group

Worst experience ever. They don't return calls and took thousands of dollars from me and I'm still fighting for help. Run if you can don't buy from Ruby Avis Cars They don't return calls and took thousands of dollars from me and I'm still fighting for help. Run if you can don't buy from Ruby Avis Cars More

Very quick to accept purchase and pick up/drop off vehicles. It’s been 3 months and still haven’t received new plates for my vehicle. The temporary registration has lapsed and I can’t drive this vehic vehicles. It’s been 3 months and still haven’t received new plates for my vehicle. The temporary registration has lapsed and I can’t drive this vehicle legally. Customer service is extremely poor. No way to elevate conversations or gain updates. Anytime I call everyone is “in a meeting”. Wish I had just gone to a local dealer More

Initial purchase process was frictionless and simple. The sales professional (Angela) was initially professional and responsive. That completely ended once the dotted line was signed. Several broken prom The sales professional (Angela) was initially professional and responsive. That completely ended once the dotted line was signed. Several broken promises, dozens of unanswered emails, text messages and phone calls. 3 months post purchase and I still dont have a second key, and they refuse to respond. I could never recommend this dealership to anyone. More

No hassle. No pressure. Best car buying experience ever! Ruby was able to find the exact car I was looking for and there was no pressure. Ruby auto took their time with me and worked with me on ever detail I Ruby was able to find the exact car I was looking for and there was no pressure. Ruby auto took their time with me and worked with me on ever detail I was looking for. More

Car buying I bought a 2011 chevy Silverado LT fron Jon about a month ago now. Jon was extremely helpful and responded almost instantly when I contacted him about I bought a 2011 chevy Silverado LT fron Jon about a month ago now. Jon was extremely helpful and responded almost instantly when I contacted him about looking at the vehicle and any questions I had about it. About a week after I had the vehicle I had some issues with it. I told Jon and he had me in to see his mechanic as soon as he was available. After they diagnosed the problem jon offered to pay half of whatever the costs to fix it was even after I bought the truck "AS IS" which is above and beyond what he had to do. I was extremely pleased and happy with how the whole experience was and how professional Jon was with me. I would 100% reccomend checking out his lot and contacting him about a vehicle you are interested in buying! More

The fun of a new car, without the annoyance of a car dealer. I hate buying cars – well, actually I love cars but I really dislike car dealers. Ruby Auto Group took the car dealer out of the equation and made my I hate buying cars – well, actually I love cars but I really dislike car dealers. Ruby Auto Group took the car dealer out of the equation and made my recent car purchase the most enjoyable I ever had. I told Jon Ruby what car I was looking for – right down to the accessories and trim and he found it for me. By contrast, it took me three months and untold numbers of phone calls to buy my last car and I didn’t get exactly what I wanted. I never had to listen to sales pitches for things that would increase the dealer’s profit but not the life, value or my enjoyment of my car (extended warranty/undercoating/financing) or any talk of “he’ll probably throw your offer in my face, but I’ll take it to the sales manager”. What I did get was exactly what I wanted for considerably less than I would have paid if I had found it on my own – Jon more than made up for what I paid him in savings alone – plus he handled everything. He also took my car in trade and gave me exactly what Kelly’s/Edmunds said it was worth in trade. I recommend Ruby Auto Group highly – if you’re busy, just don’t like the car buying experience and want to let an expert negotiate for you. More

Jon Ruby was great to work with and the car was a great deal Jon Ruby is a friendly salesman, and he gave us a great deal on a vehicle. The Honda Pilot was in great shape and very clean. Jon Ruby is a friendly salesman, and he gave us a great deal on a vehicle. The Honda Pilot was in great shape and very clean. More

Great Cars and Service Jon is focused on the customer - which is very rare in the automotive dealership industry today. He has excellent cars or will go out and find the ri Jon is focused on the customer - which is very rare in the automotive dealership industry today. He has excellent cars or will go out and find the right one for you. No pressure from Jon - he wants you to be satisfied. The transaction was smooth, easy and quick. Would definetly buy from Ruby Auto Group / Jon in the future. More

Great Job Had knows of Ruby but had not had ever used them. Recently had them source two vehicles, one for our business and one for me personally. Jon did a g Had knows of Ruby but had not had ever used them. Recently had them source two vehicles, one for our business and one for me personally. Jon did a great job and found what we were looking for in both cases in short order. Their business model is perfect. You know what the deal is going to be and it is all straightforward. He works for you to get the best deal and everything is on the table. Pleasure to work with Ruby Auto. More

Outstanding dealership- highly recommend! Jon Ruby is a true gem in his profession! No other dealer or salesman can compare. We traveled from Erie, Pa and it was worth it! He was honest and up Jon Ruby is a true gem in his profession! No other dealer or salesman can compare. We traveled from Erie, Pa and it was worth it! He was honest and upfront with the vehicle we wanted, helpful with the pricing and no hassle or pressure. We liked him and our vehicle so much, we are buying a 2nd car for our son. Always just a text or email away - making our search that much easier for us. Thank you Jon - we will continue to buy our cars from you! More