Rudolph Honda
El Paso, TX
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New Honda Civic purchase Our salesman Gabriel went above and beyond and showed how much he cared about us during our transaction, we felt very important and loved his personal Our salesman Gabriel went above and beyond and showed how much he cared about us during our transaction, we felt very important and loved his personality. More
Very good service I have only positive reviews of any service that I have had on my 2012 Honda Pilot. My service advisor Willie knows me by name and is always on top of I have only positive reviews of any service that I have had on my 2012 Honda Pilot. My service advisor Willie knows me by name and is always on top of any service needed. Great Service Department. More
Everything was positive! My car was taken in immediately and written up for service. I was offered shuttle service since I was not planning to wait, but I had already arrange My car was taken in immediately and written up for service. I was offered shuttle service since I was not planning to wait, but I had already arranged to be picked up. My service adviser Rick Biernaki called me promptly when the car was ready, and the service invoice detailed all the work done, inspection results, and charges. Everything about the experience was positive. More
Oil and filter change with tire rotation. Excellent customer service by service provider Rick Bernaki . His attention to detail and ensuring that my vehicle was ready on time and that I had a Excellent customer service by service provider Rick Bernaki . His attention to detail and ensuring that my vehicle was ready on time and that I had a great experience was outstanding. More
Excellent comprehensive service My vehicle was nearing the 100K mark and Clare called to inform me of several of the Service Tech's recommendations as well as a recall that I was not My vehicle was nearing the 100K mark and Clare called to inform me of several of the Service Tech's recommendations as well as a recall that I was not aware of. Very pleasant, friendly atmosphere. More
Excellent Customer Service from Edwin Edwin has been my service rep for decades and I trust his recommendations. He always explains what needs to be done in detail and gives me choices. Edwin has been my service rep for decades and I trust his recommendations. He always explains what needs to be done in detail and gives me choices. I value his advice and counsel. More
Excellent Tanya Alcocer Provide an Excelent service Very good experience highly recommended Thnx to all the Honda staff They know how to deal with cu Tanya Alcocer Provide an Excelent service Very good experience highly recommended Thnx to all the Honda staff They know how to deal with customers On a hurry More
Wonderful experience! Great customer service, very clean dealership with a wonderful customer refreshment center. Ed is always pleasant. I Waited a reasonable amount of ti Great customer service, very clean dealership with a wonderful customer refreshment center. Ed is always pleasant. I Waited a reasonable amount of time for the service I needed. Overall experience is great. More
Helped while traveling While traveling through 18 national parks and driving 12,300 miles our service light came on and our oil life was only 15%. We called the Comfort Sui While traveling through 18 national parks and driving 12,300 miles our service light came on and our oil life was only 15%. We called the Comfort Suites to ask if there was a Honda dealer nearby where we could get the car serviced and Rudolph was only about half a mile away, plus they had a free shuttle service. I dropped the car off at 7:00 A.M. and was back on the road at 10:30 A.M. without having an appointment. The shuttle took me back to the hotel and we ate breakfast while waiting on the car. They only did the required maintenance and took car of a recall to update the software and did not overcharge me at all. I have been a Honda fan for the past four years and our 2016 Honda CRV got great mileage. From 31.5 mpg to 32.4 mpg while fully loaded in both the cargo area and the back seat and driving up to 80 miles per hour and through mountains with steep grades, hairpin turns and high elevations. Thank you Rudolph for taking good care of us and getting us back on the road as quickly as possible. More
Friendly Work done quickly and with a smile. Clare actually called me before I had to call to check on my Civic. Great job. Keep it up. Work done quickly and with a smile. Clare actually called me before I had to call to check on my Civic. Great job. Keep it up. More